Pooja Galhotra is a senior corporate trainer with over 10 years of experience providing soft skills training to organizations across various sectors, including State Bank of India, NIIT, and colleges. She has expertise in areas such as behavior training, personality development, communication skills, and customer service training. Her experience also includes developing training manuals, conducting workshops, and assessing training needs to align learning programs with business objectives.

1. POOJA GALHOTRA
L 223 C Dilshad Garden, Delhi 110095.|91+9711998345|poojagalhotra123@gmail.com
Professional Summary
Organized training professional with more than 10 years of instructing expertise. Great enthusiasm for
training/facilitating concepts to corporates and students. Knowledgeable Soft Skills Trainer with a sound
understanding of needed traits for workplace success and a strong ability to train employees in improving
those characteristics. Has extensive experience with making presentations giving assessments and
identifying soft skills training needs. Has an organizational four years’ experience working in Learning
and Development.
Core Skill Set
Behavioural Training
Personality Development
Attitude Training
Interpersonal Skills
Well Versed with Psychometric
Tools like Transactional Analysis
and NLP
Campus to Corporate
English Grammar, Voice &
Accent
Effective Communication Skills
Customer Service, Sales Training,
Interpersonal Relations,
Time Management
Module/ Course Designing
PROFILE SUMMARY
 A freelance consultant with nearly 10 years of experience
(total) and 5 years in providing training & development
sessions to organizations across diverse sectors
 Presently associated with State Bank of India as Senior
Corporate Trainer (Freelance)
 Excellence in providing learning & development training
solutions in-line with business/ growth objectives/ initiatives
especially in behavioral & Communication training.
 Proactive in assessing the learning and development needs
and effectively aligning programs / interventions with
business objectives
 Hands-on experience in developing training manuals for
business excellence and achieving customer satisfaction
 Proficient in implementing training & development
initiatives to enhance the productivity, building capability,
quality assurance & customer satisfaction measurement
matrix
 Was appreciated by different colleges like Petroleum
University, Dehradun and Rungta University, Raipur for
providing effective soft skill training sessions
 A judicious mix of Training Methodologies, Identifying
different Learning Styles, Adopting suitable delivery
methods based on NLP techniques.
Work Experience
Freelance Senior Corporate Trainer Oct’12- Jun’14, Jun16-till date
State Bank of India (VVIP Branch), NIIT, Ministry of Human Resource and Development (Govt. of India) for
foreign delegates, SMU Institute, Canara Bank, Convergys (AT&T, Microsoft, Citibank, Orange), Vodafone, Airtel,
Mercedes, Easy Cabs (aligned with Emirates Airlines), Colleges and Schools.

2. Key Result Areas:
 Imparted Attitude Training, Personality Development, and Customer Centricity Training to Employees of State
Bank Of India. Live Monitoring, auditing, and coaching them one on one. Imparted inter-personal skills training
to the staff by understanding their personal needs and assisted them accordingly.
 Imparted Communication Skills (English Grammar) Training to the foreign delegates of Ministry of Human
Resource and Development (Govt. Of India).
 Motivated the team by engaging the members in team activities and helped them understand team values
 Provided Time Management training to employees to improve their time & stress management and negotiation
abilities
 Provided Conflict Management Training to the staff of various corporates.
 Encouraged the members to complete their targets within deadlines and resolve any upcoming issues efficiently
 Provided Personality Grooming Training to the staff associated with Mercedes and Easy Cabs (aligned with
Emirates Airlines).
 Spoken English Workshops for Teachers for Various Schools and Voice and Accent for Engineering and
Management Colleges such as the University of Petroleum and Energy Studies UPES, Dehradun, and Rungta
University, Raipur.
TrainSmart Pvt. Ltd., as a Manager Training May’15-Jun’16
Client : Various Schools in Delhi, NCR
Omniglobe International as a Process Trainer
Client : AT&T Jun’14- May’15
Convergys, as a Soft Skills Trainer (Contractual Assignment) Oct’12-Oct ‘13
Client : AT&T, Microsoft, Citibank, Orange
Convergys, as a Quality Analyst Jan’09-Oct ‘09
Client : AT&T
Aegis BPO Services Ltd, as a Team Leader Jun’07- ‘Dec08
Client : Vodafone
Vertex Customer Services Pvt. Ltd. as a Business Associate Oct’05-Jun’07
Client : United Utilities
HCL Technologies BPO Services Ltd. as a Customer Care Executive Sep’02-Sep’05
Client : McAfee
Workshops Conducted
 Mar’16, Oct’16 Elenchus HR Solutions, Aptech.
Client: NGK Spark Plugs Co. Ltd.
Key Result Areas:
 Conducted one Workshop on Time Management, Communication & Customer Service for Sales Managers at
Citrus 5* Hotel, Gurgaon (1-day workshop)
 Conducted a one day workshop on ‘Attitude and Personality Development for counselors of (SMU institutes)
 Conducted a four-day long workshop Canara Bank (Aptech) that encompassed:
o Leadership
o Team building
o Johari window
o Communication skills
o Grooming & etiquette
o Inter-personal skills
o Motivation & team building
o Time & stress management
o Negotiation skills
o Leadership
o Goal-setting
o Presentation skills

3. Certifications
 Certificate Program on Delivering ‘Facilitation Skills’ by Directo Voyage
 Train the Trainer Certified by Master Trainers of AT&T (American Telegraph and Telecommunication)
 Train the trainer Certified from Vodafone
Education
Pursuing MBA (HR) from IMT, Ghaziabad.
2002 B.A. Honours (English) from Delhi University.
Other Courses
2001 Diploma in Electronics Engineering (Board of Technical Education)
Pursuing Diploma in Training and Development from ISTD (Indian Society for Training and Development)
IT Skills
 Software Packages: MS – DOS and MS – Office(Word, Excel, and PowerPoint)
 Internet Applications
Personal Details
Date of Birth: 27th January 1981
Address: L 223 C Dilshad Garden, Delhi - 110095
Languages Known: English, Hindi & Punjabi
Location Preference: Delhi and NCR.