Richard Leadbeater - Technology Solutions for Improved Service Delivery - GCS16
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This document discusses how cities can use new media apps and GIS technology to improve service delivery and create better, safer, and healthier communities. It outlines challenges such as discovery, access, integrating multiple systems, analysis, and sharing/collaboration. It then describes solutions like a centralized government portal, web maps, and apps that make geospatial data and tools accessible anywhere on any device to help address these challenges and fully leverage a city's information assets.
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Richard Leadbeater - Technology Solutions for Improved Service Delivery - GCS16
- 1. Technology Solutions for Improved Service Delivery New media apps and how cities are using them to create better, safe, and healthy communities, also the role of mapping/GIS technology in community planning
- 2. Richard Leadbeater, Esri Global Manager; State Government Industry Rleadbeater@Esri.com @PolicyMapper New media apps and how cities are using them to create better, safe, and healthy communities, through GIS technology
- 3. Culture of Connectivity 24/7 Connected Smart Bracelet Tablet Computer Smart Phone Tablet 6:00 a.m. 8:45 a.m. 9 a.m. 10 p.m.. Breaks Work. Business. Prime Time Evening News. Commute. Social. Breakfast. Notifications. Fitness. Reading. Bedtime.
- 4. Connecting More People to Web GIS Apps – providing access to information and capabilities from any device, anywhere, anytime Web Maps – aggregating and visualizing authoritative information to support decision making and work activities Identity – giving each person access to the system Web maps are the glue that binds this comprehensive and seamless system
- 5. Applying Geography Everywhere Vision Providing Content and Context for Understanding Everything . . . Helping Address Our Global Challenges The Integrating Science of Our World
- 6. Challenges on the Path to Smarter Communities Discovery, Access, Multiple Systems, Analysis, Sharing & Collaboration ACCESS ANALYSIS DISCOVERY SHARING & COLLABORATION MULTIPLE SYSTEMS
- 7. The Challenge: DISCOVERY Reduce Time To Find Maps and Data for Decision-Making Public Safety Public Utilities Economic Development Public Works Planning Emergency Management Housing Transportation Engineering ?
- 8. The Challenge: DISCOVERY Reduce Time To Find Maps and Data for Decision-Making City Government Portal
- 9. The Challenge: ACCESS Increase Access to Critical Information
- 10. The Challenge: ACCESS Increase Access to Critical Information City Government Portal
- 11. The Challenge: SYSTEMS Simplify the exchange of information between systems Public Safety Public Utilities Economic Development Public Works Planning Emergency Management Housing Transportation Engineering
- 12. The Challenge: SYSTEMS Simplify the exchange of information between systems ArcGIS City Government Portal
- 13. The Challenge: ANALYSIS Fully utilize your maps and data for better decision-making ?
- 14. The Challenge: ANALYSIS Fully utilize your maps and data for better decision-making
- 15. The Challenge: SHARING & COLLABORATION Increase productivity
- 16. The Challenge: SHARING & COLLABORATION Increase productivity City Government Portal
- 17. Applying Data to Geography GIS Provides the Framework and Process Observational Science Modeling and Predicting Decision Making Action Becoming Essential to Everything We Do . . . . . . Creating More Integrated Government Planning and Policy Analysis and Interpretation
- 18. Apps Desktop Server Identity Real-Time Organizations are Fully Leveraging Their Information Assets Opening up, Integrating and Simplifying Everything System of Engagement Connected Services
- 19. Knowledge Workers Apps Citizens Desktop GIS Professional Developers Web GIS Open Data Community The GIS Platform Delivers Through Web GIS
- 20. Apps Making ArcGIS Available Everywhere Public Story Maps Open Data Office ArcGIS EarthDashboardMaps for OfficeField Navigator Collector Survey123 Workforce Explorer InsightsDrone2Map Adobe Creative Cloud Crowdsourcing
- 21. Enabling App Creation Design Once, Run Everywhere . . . Widgets Web AppBuilderConfigurable Templates HTML5/JavaScript Providing Easy, Configurable, and Extensible Tools App Builders AppStudio (Apple, Android, Windows, Linux) Native Apps (Developer and End User Licensing)
- 22. Open Source Solutions Delivering Innovation & Best Practices Public Safety & Emergency Management • No Cost • Easily Configurable • Fully Supported Hundreds of Ready-to-Use Maps & Apps Utilities & TelcoLocal and State Government Military and Security 500,000+ Downloads Open Source Solutions
- 23. Web GIS Makes GIS Pervasive
- 24. Technology Solutions for Improved Service Delivery New media apps and how cities are using them to create better, safe, and healthy communities, also the role of mapping/GIS technology in community planning
Editor's Notes
- Smart Communities – Challenges and Enablers When we work with communities, we find that they typically face five major challenges that can slow the process of them becoming “Smart Communities”. Those challenges are: Making it easy for users to discover the data and applications they need; Ensuring access to spatial data and applications; Combining data from multiple systems; Analyzing their spatial data; and facilitating greater collaboration by efficiently sharing data and applications. (hit space bar to erase lock) The ArcGIS platform addresses each of these challenges.
- Discovery: Many communities already have huge amounts of spatial information, but it’s difficult for people to find the information they need, or to discover information that would be useful to them. Information is often scattered throughout the organization, and to get to it, employees, contractors and agencies have to know who to ask, and then may have to go through a lengthy process of transferring or converting data so that they can use it. Today, it’s not an easy process. And it’s more difficult if you’re not sure if the data you want even exists. It should be as easy to find spatial information in your enterprise as it is to find information on the internet.
- The ArcGIS platform provides a single destination where anyone within the organization can find geospatial information, regardless of which department manages it or where it’s located. It makes this information accessible in ways that are immediately usable as maps or applications. It allows users to discover not only the information they need, but also information they didn’t even know the organization has. <Open browser> Here I’ve logged into ArcGIS in the role of a facilities manager. Notice that I can only see information products that I should have access to. My role within the organization dictates what I can see; I don’t have to sort through page after page of information products and applications that aren’t relevant to me. <Select “Groups”> You’ll also notice that these information products are organized into groups corresponding to projects or workgroups that I’m involved in. These support Public Works initiatives, graffiti abatement, and parking initiatives as well as a group of applications that are dedicated solely to the work that a facilities manager does. <Click on Search window> The ArcGIS platform has powerful search tools that quickly find useful items based on keywords and location. So if I want to find zoning information for the city, I can simply search for it: <Type “zoning” in search box” <Select “search for layers”> And here are the items related to zoning. This first one looks promising. <Click on “details”> I can immediately see who published this map layer and when, so I can decide whether I trust the source, and whether the data is current enough for my needs. <Click on “open”> Once I’ve decided this layer is suitable, I can add it to an online map or 3D scene, or open it in desktop. The ability to search and discover content from the ArcGIS platform ensures that everyone who needs it has quick and easy access to the spatial information and applications they require.
- Access In order for people to discover all of that spatial information, it needs to be accessible. That means people have to be able to use spatial information products and applications any time they need them, anywhere they are, and on any device they use. Historically, this has been a tremendous challenge which required specialized staff and expensive infrastructure. The applications must be deliberate, focused on specific tasks, and easy to understand. And finally, those information products and applications need to be scalable to work consistently whether they’re being used by just a dozen people, or by thousands.
- Access The ArcGIS platform provides all of this, and when a community adopts it, it becomes the means by which authoritative spatial information is accessed easily and efficiently throughout the organization. Everyone needs spatial information, but everyone’s needs are just a little bit different. The city utilities manager needs certain information to run his department effectively, while A contractor working with the utilities department needs a different level of access. The ArcGIS platform provides secure, distributed access to spatial information for all of these users. Furthermore, it controls that access so that each user sees only the information products and applications that fit their needs. For example, if I’m part of a field crew investigating a reported water leak, I can have all the information I need right here on my iPhone. I just open this water network map. If I decide that this valve needs to be closed to repair the problem, I can just tap it on the map to find out what I need to know about it. This is the valve I’m interested in. Here it tells me that this valve is currently open, and that to close it, I need to make eight clockwise turns. Managing distributed access to spatial data is made easier with the ArcGIS Platform.
- Smart Communities – Challenges and Enablers In many communities, departments have operated independently, and created separate databases and systems that support their individual needs. Eighty percent of the data in those systems has a location associated with it. Location is a powerful means of combining otherwise unrelated datasets but it’s hard to take advantage of that fact if it’s difficult to share information between those systems. What if you could combine, visualize, and analyze data from these disparate databases and systems collectively? In many communities, departments use separate, unrelated databases and systems to support their individual needs. But those systems operate independently of one another. What if you could visualize and analyze data from these disparate systems collectively? The ArcGIS Platform can combine information from multiple systems through the common framework of geography, providing new insights into how the community operates. And it can link these databases into useful applications that can increase the efficiency of collecting, analyzing, and acting on the information those systems contain.
- Smart Communities – Challenges and Enablers Our experience has been that communities that use the ArcGIS Platform to simplify the exchange of information between systems gain new insights by combining that data in new ways, and they gain efficiencies that result from collaborating over a common operating picture. In most communities, city workers are expected to report problems they observe regardless of whether the problem is their department’s responsibility or not. For example, a street worker fixing potholes should report graffiti, damaged street signs, or broken street lights when they see them. A simple spatially-enabled app like this one, installed on city workers’ smart phones, lets them report problems directly from the field. Those reports go directly into the database of the department responsible for fixing the problem. The reports are immediately accessible to the relevant department, and no information is lost in transcribing or transferring the report between departments. ---- The ArcGIS platform breaks down the barriers between multiple systems and databases, and enables communities to combine their information in new ways to gain insights that are not visible when data remains in separate systems. And it increase the efficiency and accuracy of collecting information in the field, making it possible to respond to and correct problems quickly and economically.
- Analysis: There is a tremendous amount of data that can be leveraged to help to understand trends and make data-driven decisions. It is increasingly difficult to access to tools and applications that can help you turn information into knowledge and action.
- One of the immediate benefits of working with location data in the ArcGIS Platform is access to hundreds of Spatial Analysis tools that will help you spot patterns and trends in your data. Spatial analysis used to be a specialized field practiced by a few highly trained professionals. Today, the ArcGIS platform provides the tools to perform spatial analysis, and the means to put those tools into the hands of anyone within the organization. Spatial Analysis can assist everyone with common everyday decisions, Making and justifying large decisions about resources, or evaluating and learning about the impact of a strategic initiative.
- Sharing and Collaboration: Sharing data and collaborating across departments and with other agencies is integral to a smart community, but it can be difficult when there are technical barriers that keep people from working together.
- The ArcGIS Platform removes those barriers, and gives everyone the ability to share common resources like maps and applications so that they can work cooperatively on projects. That makes communications within and between agencies more efficient, and makes sure that everyone is using maps and data that accurately reflect the current situation in real time. This example comes from real life: A recent public event required coordination between local police, public works and state police. In an event like this, everyone’s safety is enhanced by effectively sharing information about the operational plan and the current situation on the ground. How did those agencies exchange spatial information about where their resources were located, and where they were needed? Paper maps! Those maps were out of date the minute they were printed, and the contained no information about what was currently happening in the field. The better way to handle the ever-changing situation for a special event like this is to leverage dynamic, web-based operational plans that are accessible to everyone in real-time. Using a single web map of the operational plan, the agency ensures that everyone involved is on the same page with the appropriate level of information. The event commander setting up the plan can use a simple web app that lets him place assets and enter assignment details for each resource placed in the field. Volunteers working the event shouldn’t get a full view of every police action and observation. This application only shows details of the event plan that are appropriate for them. Officers working posts can access the live operational plan in real-time on any mobile device. That ensures that they have the current view of the situation and they’re able to make and share observations on the state of the event. In the Command Post, this dashboard integrates the operational plan, camera feeds, weather and traffic, and intelligence pictures and reports from officers, all in real time. Ultimately, managing an event means managing crowds- and sharing appropriate pieces of the plan with the public can help mitigate inconveniences and risks. This map shows a real-time status of road closures, parking and where people should gather to cheer the runners on. . The ArcGIS Platform makes it possible to collaborate on a single dynamic operational plan and ensure the safety of all involved. It doesn’t always have to be a special event like this example. Anytime you have a number of groups that need to coordinate and be aware of activities in the field, The ArcGIS platform gives everyone a shared understanding, built around a common framework of geography. This transforms the way that that the community, related agencies, and the public can work together.
- We refer to this pattern of delivering information to and engaging with the larger organization and community as Web GIS