The document discusses conflict resolution and communication. It advises that during a conflict, one should [1] speak openly and honestly without insults, accusations, demands or threats, [2] understand that different people handle conflicts differently which can have positive or negative consequences, and [3] actively listen to fully understand the other person's perspective rather than interrupt or avoid listening.

1. Listening
Choosing your words
Expressing yourself
Conflict Cycle
Body Language

2. How should you respond to a
conflict? (Choosing your words)
Speak openly and honestly
Use abusive or threatening language
Demand or threaten the other person
Insult the other person
Accuse the other person

3. How to Express yourself:

4. The conflict Cycle:
• Different people manage conflicts differently.
• You may manage the conflict by avoiding the
conflict, solving the problem, or becoming very
angry.
• There are then consequences for your response.
These consequences can be positive or negative.
• The way we handle the conflict then affects the way
you deal with the next conflict that arises.

5. When in an argument, it is okay to look
away from the speaker and/or not listen to
them?

6. Listening
• When you are in a argument you must listen to the other
person instead of interrupting them.
• You have to give the person you are arguing with time to
express their opinions too or else the conflict will not be
solved.
• Active listening is when you listen to what they say, think
about it, and reply to it. This helps you understand what they
said better.
• You can listen through your body too. For example you can
have body language that says you are ready to listen.

7. Thank you