SlideShare a Scribd company logo
Social CRM for Local Commerce

               714-273-7088
          Yukai@RewardMe.com
OPPORTUNITY




   REWARDME.COM
OPPORTUNITY

                     Loyalty Rewards

            Social Media
                            Social Analytics
     Upsell/Cross-Selling        Mobile Marketing
Cart Abandonment             Recommendation Engine
            Feedback Management Wish List




                       REWARDME.COM
OPPORTUNITY
                                                50%+
                     Loyalty Rewards           Revenue
                                                 Lift
            Social Media
                            Social Analytics
     Upsell/Cross-Selling        Mobile Marketing
Cart Abandonment             Recommendation Engine
            Feedback Management Wish List




                       REWARDME.COM
OPPORTUNITY




                  Offline
   REWARDME.COM
OPPORTUNITY


Real-time data access
   Interactive UI


                       Offline
        REWARDME.COM
OPPORTUNITY




                  Offline
   REWARDME.COM
OPPORTUNITY




                  Offline
   REWARDME.COM
OPPORTUNITY


60% of Offline Stores fail within
           3 years


                            Offline
             REWARDME.COM
OPPORTUNITY


Real-time data access
   Interactive UI


                        Offline
         REWARDME.COM
OPPORTUNITY
                                                50%+
                     Loyalty Rewards           Revenue
                                                 Lift
            Social Media
                            Social Analytics
     Upsell/Cross-Selling        Mobile Marketing
Cart Abandonment             Recommendation Engine
            Feedback Management Wish List




                                          Offline
                       REWARDME.COM
OPPORTUNITY


  We enable the “Inevitable Future” of
Socially Connected and Data-driven sales
            for Local Stores



                                 Offline
                  REWARDME.COM
Market Size (US)
           3.1M          297M           792.8M
Driver      store         Offline      Redemptions
          locations      Loyalty         in 2009
                       Memberships


           $3.7B         $40.5B          $46.4B
Market   Addressable    M-Purchase       Targeted
            Market      Opportunity    Advertisement
          ($100/mo)      ($136.38)      Opportunity
                                          (PwC)
                        REWARDME.COM
RewardMe In Store




      REWARDME.COM
SOLUTION

SKU-level
                           SOCIAL
                 SHARING    DATA



     REWARDS                         MOBILE
       DATA                         MARKETING



     PURCHASE                        MOBILE
       DATA                         PURCHASES
SOLUTION

SKU-level
                             SOCIAL
                   SHARING    DATA



     REWARDS                              MOBILE
       DATA                              MARKETING



     PURCHASE                             MOBILE
       DATA                              PURCHASES




         Real-Time Personalization & Rewards
SOLUTION

Patents
                              SOCIAL
                    SHARING    DATA



     REWARDS                               MOBILE
       DATA                               MARKETING



     PURCHASE                              MOBILE
       DATA                               PURCHASES




          Real-Time Personalization & Rewards
How RewardMe Works
1. Capture customer data                   2. Understand micro-level                 3. Influence customer
   at POS                                     detail                                    behavior




                                                                                         • Drive lost customers
                                            • Customer preferences
 •   Phone number                                                                          back to the store
                                              and purchase behavior
 •   Amount spent                                                                        • Personalize email and
                                            • Customer segmentation:
 •   Items purchased                                                                       text messages
                                              repeat vs new
 •   Timestamp                                                                           • Incentivize action via
                                            • Customer demographics
                                                                                           rewards

                       info@rewardme.com     |   (888) 255-2512   |   www.RewardMe.com
RewardMe Platform
                                                                                                  Homegrown
                                                                                                  or 3rd Party


 Loyalty
Program
            Social
           Sharing
                      Mobile
                     Marketing
                                  Social
                                 Analytics
                                                       Smart
                                                       Upsell
                                                                        Survey &
                                                                        Feedback
                                                                                    Real-Time
                                                                                   Intelligence
                                                                                                      ?
                        RewardMe Platform

                                                                         CRM +
                POS                                             Existing Loyalty Program


                                 2011 © RewardMe, Inc. Private & Confidential
RewardMe Platform
                                                                                                  Homegrown
                                                                                                  or 3rd Party


 Loyalty
Program
            Social
           Sharing
                      Mobile
                     Marketing
                                  Social
                                 Analytics
                                                       Smart
                                                       Upsell
                                                                        Survey &
                                                                        Feedback
                                                                                    Real-Time
                                                                                   Intelligence
                                                                                                      ?
 3rd party developers can build modules that
utilize our real-time Social and Purchase Data


                                 2011 © RewardMe, Inc. Private & Confidential
Demo

 REWARDME.COM
Centralized loyalty program tied
                 to the customer’s phone number



    Sign up process:

    1.! Easy: Customer
        enters phone
        number on tablet
    2.! Fast: Sign-up in less
        than 8 seconds

!"#$%&'()$"*"%%%+#$%&'()$+,-."
                                 REWARDME.COM
REWARDME.COM
Social Media Integration

                                          Drive Word of Mouth



                                           Customers share their visit
                                            or purchase with their
                                            friends on Facebook,
                                             foursquare, & Twitter.

                                           Give points to customers
                                            for telling their friends
                                             about your business.
!"#$%&'()$"*"%%%+#$%&'()$+,-."
                                 REWARDME.COM
Differentiation
1. Market Focus: most loyalty solutions target mom & pop stores.
   RewardMe successfully targets large chains.

2. Gets SKU-Level Data: most loyalty solutions only get frequency data
   (visits). RewardMe knows it all.

3. Designed for the Mainstream: most new loyalty solutions require a
   smartphone or non-mainstream behavior. Everyone can use RewardMe.

4. Convenience & Speed: most loyalty solutions require finding/
   unlocking phone + finding/loading app OR stuffing wallet with physical
   cards. RewardMe only adds 1 more second to transactions.

5. Product Outlook: most solutions are just built for loyalty; RewardMe
   has infrastructure for real-time business intelligence and platform play.
   Loyalty is just the flagship module and carrot that gets the data.


                               REWARDME.COM
"While there are many loyalty products in the market, RewardMe
innovates towards delivering great value by empowering businesses
with deep and actionable knowledge of their customers in realtime."
                          -HP Jin, CEO of TeleNav (NASDAQ: TNAV)
Business Model

Stores pay for              $75-$150/mo
 hardware                    Service Fee
  ($400)                    per location


 Active-User
  Revenue                    SoLoMo Targeting
                            & Mobile Purchasing
Opportunities

                 REWARDME.COM
Customer Case:
Based on 16 Texas Stores over 3 months




         37,000                                     17%
                                                of ALL daily
        Purchase
                                            purchases check-in
        Check-ins
                                             (9% - 41% range)


         45.7%                                   RewardMe
  Check-ins from                                  users pay
   Repeat Users                                  10.5% more

                                  REWARDME.COM
Sales and Marketing




       REWARDME.COM
Traction

Evaluation

                              Negotiations
                              (VP+ Level)

      Pilot

                              Full Rollout

               REWARDME.COM
Progress

    19
Locations                     40 Stores
                            implementing
 running


  800+                      15+ Brands in
Post-Pilot                   the Funnel

             REWARDME.COM
TEAM
Yu-kai Chou (CEO): 6 years entrepreneur experience; CEO of Viralogy
and FDCareer; Regular Lecturer/Speaker on Geolocation and
Gamification at Stanford, Google, SVC Wireless, Draper Richards
Retreat; BA from UCLA.

Stephen Johnson (CPO): 15 years of programming
experience. CTO of Viralogy and FDCareer; Lead Developer at
Bunchball, a gaming mechanics startup ($2M in revenue within 1 year
with customers like NBC, P&G, Victoriaʼs Secret). BA & BS from UCLA.

Jun Loayza (CMO): President of SocialMediaMarketing.com of SEOP.
Grew to $12M in revenue with customers like LG, Leviʼs, and Activision.
CMO of Viralogy and FDCareer. Cofounder of Untemplater. Hired,
trained, and managed a 25-person sales team. BA from UCLA.

Adam Gervin (VP-BizDev): Entrepreneur with $1 Billion in Exits -
OneBox.com (sold to OpenWave ), VerdiSoft (sold to Yahoo!), Caustic
Graphics (sold to Imagination), SEVEN Networks (profitable and #2 after
RIM). MD from Stanford and BS from Yale.
                      REWARDME.COM
Funding
• 2011: Raised ~$950K Seed Round to launch
  beta product, iterate, launch in first chain,
  achieve product/market fit, and sign first paid
  contract

• 2012: Raise $5M to scale up business -
  expand developer team, account managers/
  support, marketing/sales, and implementation

• Goal is to reach 2000 locations, 3M users, and
  $1.9M run rate by end of 2012.

                    REWARDME.COM
Social Proof
   Top 3 “Best Commercial App” Finalist at
     First LBS Awards (behind Groupon)


  “Top 10 Private Companies to Watch”
                             -AlwaysOn, Global250

“We’ve looked at Sundrop Mobile and Plum Rewards, and
  you guys by far have the best thought-out solution.”
              -Steve Davidson, President and CEO of Robeks


                        REWARDME.COM
Mooyah loves
RewardMe!
and we know you will too




Yu-kai Chou
714.273.7088
Yukai@RewardMe.com
Additional Slides




      REWARDME.COM
Industry Landscape
Out-Store
In-Store 	

 	





                   Social 	

                           	

   	

   	

   	

   	

   CRM
Industry Landscape
   Out-Store
   In-Store 	

 	





                      Social 	

                              	

   	

   	

   	

   	

   CRM


             RewardMe is FAST, gets
SKU-level data, and is designed for the Mainstream
Team Background




Core strength lies in eCommerce, Geo-Location and
Gamification; we have spoken or led campaigns for
many brands and universities.
                     REWARDME.COM
TEAM BACKGROUND




20+ Years of combined Startup Experiences, including
Onebox (sold $850M), Verdisoft (sold $93M), SEVEN
Networks, Caustic Graphics (sold $27M), and Bunchball


                     REWARDME.COM
WHY NOW?




  REWARDME.COM
WHY NOW?




I. Offline now open to new technology

               REWARDME.COM
WHY NOW?




II. Yearns for a GOOD loyalty solution

               REWARDME.COM
WHY NOW?




III. Powerful and Affordable Hardware

                REWARDME.COM
WHY NOW?




IV. Local market saturation will
          hit dead-end
            REWARDME.COM
Sales and Marketing




       REWARDME.COM
Traction
                     Pilot                                         Met with
                                               Closed               CEO




                                               2nd CEO               Closed
Closed
                         Pilot                 Meeting
                                                                       CFO
                                                                      Meeting
                                                         2nd SVP
                                                         Meeting

                CEO
                                    Director              CEO
  EVP          Meeting
                                    meeting              Meeting     Meeting
 Meeting



            Board        Director
           Meeting       Meeting
MOBILE MARKETING
Traditional     Basic       Feature         Smart




          “Always Connected to Customers”

                                                    48
MOBILE MARKETING
                                     4M Other SP
18M BlackBerry
                                     23M iPhone
 35M Android


                      170M
                 Non-Smartphone


 3 Design Core Principles: Fast, Gets the Data, and
          Designed for the Mainstream
Sales and Marketing




       REWARDME.COM
Sales and Marketing




       REWARDME.COM

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RewardMe Deck for Motorola

  • 1. Social CRM for Local Commerce 714-273-7088 Yukai@RewardMe.com
  • 2. OPPORTUNITY REWARDME.COM
  • 3. OPPORTUNITY Loyalty Rewards Social Media Social Analytics Upsell/Cross-Selling Mobile Marketing Cart Abandonment Recommendation Engine Feedback Management Wish List REWARDME.COM
  • 4. OPPORTUNITY 50%+ Loyalty Rewards Revenue Lift Social Media Social Analytics Upsell/Cross-Selling Mobile Marketing Cart Abandonment Recommendation Engine Feedback Management Wish List REWARDME.COM
  • 5. OPPORTUNITY Offline REWARDME.COM
  • 6. OPPORTUNITY Real-time data access Interactive UI Offline REWARDME.COM
  • 7. OPPORTUNITY Offline REWARDME.COM
  • 8. OPPORTUNITY Offline REWARDME.COM
  • 9. OPPORTUNITY 60% of Offline Stores fail within 3 years Offline REWARDME.COM
  • 10. OPPORTUNITY Real-time data access Interactive UI Offline REWARDME.COM
  • 11. OPPORTUNITY 50%+ Loyalty Rewards Revenue Lift Social Media Social Analytics Upsell/Cross-Selling Mobile Marketing Cart Abandonment Recommendation Engine Feedback Management Wish List Offline REWARDME.COM
  • 12. OPPORTUNITY We enable the “Inevitable Future” of Socially Connected and Data-driven sales for Local Stores Offline REWARDME.COM
  • 13. Market Size (US) 3.1M 297M 792.8M Driver store Offline Redemptions locations Loyalty in 2009 Memberships $3.7B $40.5B $46.4B Market Addressable M-Purchase Targeted Market Opportunity Advertisement ($100/mo) ($136.38) Opportunity (PwC) REWARDME.COM
  • 14. RewardMe In Store REWARDME.COM
  • 15. SOLUTION SKU-level SOCIAL SHARING DATA REWARDS MOBILE DATA MARKETING PURCHASE MOBILE DATA PURCHASES
  • 16. SOLUTION SKU-level SOCIAL SHARING DATA REWARDS MOBILE DATA MARKETING PURCHASE MOBILE DATA PURCHASES Real-Time Personalization & Rewards
  • 17. SOLUTION Patents SOCIAL SHARING DATA REWARDS MOBILE DATA MARKETING PURCHASE MOBILE DATA PURCHASES Real-Time Personalization & Rewards
  • 18. How RewardMe Works 1. Capture customer data 2. Understand micro-level 3. Influence customer at POS detail behavior • Drive lost customers • Customer preferences • Phone number back to the store and purchase behavior • Amount spent • Personalize email and • Customer segmentation: • Items purchased text messages repeat vs new • Timestamp • Incentivize action via • Customer demographics rewards info@rewardme.com | (888) 255-2512 | www.RewardMe.com
  • 19. RewardMe Platform Homegrown or 3rd Party Loyalty Program Social Sharing Mobile Marketing Social Analytics Smart Upsell Survey & Feedback Real-Time Intelligence ? RewardMe Platform CRM + POS Existing Loyalty Program 2011 © RewardMe, Inc. Private & Confidential
  • 20. RewardMe Platform Homegrown or 3rd Party Loyalty Program Social Sharing Mobile Marketing Social Analytics Smart Upsell Survey & Feedback Real-Time Intelligence ? 3rd party developers can build modules that utilize our real-time Social and Purchase Data 2011 © RewardMe, Inc. Private & Confidential
  • 22. Centralized loyalty program tied to the customer’s phone number Sign up process: 1.! Easy: Customer enters phone number on tablet 2.! Fast: Sign-up in less than 8 seconds !"#$%&'()$"*"%%%+#$%&'()$+,-." REWARDME.COM
  • 24. Social Media Integration Drive Word of Mouth Customers share their visit or purchase with their friends on Facebook, foursquare, & Twitter. Give points to customers for telling their friends about your business. !"#$%&'()$"*"%%%+#$%&'()$+,-." REWARDME.COM
  • 25. Differentiation 1. Market Focus: most loyalty solutions target mom & pop stores. RewardMe successfully targets large chains. 2. Gets SKU-Level Data: most loyalty solutions only get frequency data (visits). RewardMe knows it all. 3. Designed for the Mainstream: most new loyalty solutions require a smartphone or non-mainstream behavior. Everyone can use RewardMe. 4. Convenience & Speed: most loyalty solutions require finding/ unlocking phone + finding/loading app OR stuffing wallet with physical cards. RewardMe only adds 1 more second to transactions. 5. Product Outlook: most solutions are just built for loyalty; RewardMe has infrastructure for real-time business intelligence and platform play. Loyalty is just the flagship module and carrot that gets the data. REWARDME.COM
  • 26. "While there are many loyalty products in the market, RewardMe innovates towards delivering great value by empowering businesses with deep and actionable knowledge of their customers in realtime." -HP Jin, CEO of TeleNav (NASDAQ: TNAV)
  • 27. Business Model Stores pay for $75-$150/mo hardware Service Fee ($400) per location Active-User Revenue SoLoMo Targeting & Mobile Purchasing Opportunities REWARDME.COM
  • 28. Customer Case: Based on 16 Texas Stores over 3 months 37,000 17% of ALL daily Purchase purchases check-in Check-ins (9% - 41% range) 45.7% RewardMe Check-ins from users pay Repeat Users 10.5% more REWARDME.COM
  • 29. Sales and Marketing REWARDME.COM
  • 30. Traction Evaluation Negotiations (VP+ Level) Pilot Full Rollout REWARDME.COM
  • 31. Progress 19 Locations 40 Stores implementing running 800+ 15+ Brands in Post-Pilot the Funnel REWARDME.COM
  • 32. TEAM Yu-kai Chou (CEO): 6 years entrepreneur experience; CEO of Viralogy and FDCareer; Regular Lecturer/Speaker on Geolocation and Gamification at Stanford, Google, SVC Wireless, Draper Richards Retreat; BA from UCLA. Stephen Johnson (CPO): 15 years of programming experience. CTO of Viralogy and FDCareer; Lead Developer at Bunchball, a gaming mechanics startup ($2M in revenue within 1 year with customers like NBC, P&G, Victoriaʼs Secret). BA & BS from UCLA. Jun Loayza (CMO): President of SocialMediaMarketing.com of SEOP. Grew to $12M in revenue with customers like LG, Leviʼs, and Activision. CMO of Viralogy and FDCareer. Cofounder of Untemplater. Hired, trained, and managed a 25-person sales team. BA from UCLA. Adam Gervin (VP-BizDev): Entrepreneur with $1 Billion in Exits - OneBox.com (sold to OpenWave ), VerdiSoft (sold to Yahoo!), Caustic Graphics (sold to Imagination), SEVEN Networks (profitable and #2 after RIM). MD from Stanford and BS from Yale. REWARDME.COM
  • 33. Funding • 2011: Raised ~$950K Seed Round to launch beta product, iterate, launch in first chain, achieve product/market fit, and sign first paid contract • 2012: Raise $5M to scale up business - expand developer team, account managers/ support, marketing/sales, and implementation • Goal is to reach 2000 locations, 3M users, and $1.9M run rate by end of 2012. REWARDME.COM
  • 34. Social Proof Top 3 “Best Commercial App” Finalist at First LBS Awards (behind Groupon) “Top 10 Private Companies to Watch” -AlwaysOn, Global250 “We’ve looked at Sundrop Mobile and Plum Rewards, and you guys by far have the best thought-out solution.” -Steve Davidson, President and CEO of Robeks REWARDME.COM
  • 35. Mooyah loves RewardMe! and we know you will too Yu-kai Chou 714.273.7088 Yukai@RewardMe.com
  • 36. Additional Slides REWARDME.COM
  • 38. Industry Landscape Out-Store In-Store Social CRM RewardMe is FAST, gets SKU-level data, and is designed for the Mainstream
  • 39. Team Background Core strength lies in eCommerce, Geo-Location and Gamification; we have spoken or led campaigns for many brands and universities. REWARDME.COM
  • 40. TEAM BACKGROUND 20+ Years of combined Startup Experiences, including Onebox (sold $850M), Verdisoft (sold $93M), SEVEN Networks, Caustic Graphics (sold $27M), and Bunchball REWARDME.COM
  • 41. WHY NOW? REWARDME.COM
  • 42. WHY NOW? I. Offline now open to new technology REWARDME.COM
  • 43. WHY NOW? II. Yearns for a GOOD loyalty solution REWARDME.COM
  • 44. WHY NOW? III. Powerful and Affordable Hardware REWARDME.COM
  • 45. WHY NOW? IV. Local market saturation will hit dead-end REWARDME.COM
  • 46. Sales and Marketing REWARDME.COM
  • 47. Traction Pilot Met with Closed CEO 2nd CEO Closed Closed Pilot Meeting CFO Meeting 2nd SVP Meeting CEO Director CEO EVP Meeting meeting Meeting Meeting Meeting Board Director Meeting Meeting
  • 48. MOBILE MARKETING Traditional Basic Feature Smart “Always Connected to Customers” 48
  • 49. MOBILE MARKETING 4M Other SP 18M BlackBerry 23M iPhone 35M Android 170M Non-Smartphone 3 Design Core Principles: Fast, Gets the Data, and Designed for the Mainstream
  • 50. Sales and Marketing REWARDME.COM
  • 51. Sales and Marketing REWARDME.COM