Xretail is a leading Cross Channel Retail platform that enables retailers to engage customers Through their online store, Mobile store, and Facebook store.
Xretail seamlessly integrates with Microsoft Dynamics RMS, and RetailPRO
This document discusses challenges facing retailers like traffic issues, competition, and higher costs, and how retailers can react through new channels like ecommerce, mobile commerce, and social commerce. It promotes a cross-channel retail strategy that integrates existing channels for a unified customer experience and inventory visibility across channels. A case study shows how a game retailer implemented an online, mobile, and Facebook store solution to increase sales by 130% and retention by 160%.
Vaimo looks at key points in making B2C and B2B e-commerce workImmo Böhm
There are many things to consider when building an online store - here Vaimo shares some insights into both B2B and B2C strategies for successful online shopping in South Africa
Retail Marketing 2017 - Jeffrey Hau, PRIZMSanna Lun
1) Omni-channel retailing aims to provide a seamless shopping experience for customers across online, mobile, and in-store shopping channels by having inventory and customer information synchronized across all channels.
2) Transforming the customer experience requires integrating the customer's experience across channels and simplifying payments by using a common customer identifier and transaction history across channels.
3) Retailers must revamp their CRM systems, marketing campaigns, store operations, supply chains, and associate incentives to operate effectively in an omni-channel environment focused on knowing the customer from any contact point.
Closing The Consumer Expectation Gap: Enabling Mobile POSG3 Communications
Today's retailers labor under a consumer expectation gap between what buyers demand and what retailers can actually deliver. This presentation will show retailers how to use solutions such as Mobile POS to close that gap and deliver a true omnichannel experience.
During the presentation, Nick D’Alessio and Todd Berner discussed the trends driving this gap, how retailers are coming up on short on delivering expected value, and how they can use existing solutions to close the gap.
This document discusses strategies for digitally transforming the in-store retail experience. It identifies key criteria for initiatives like delivering value, generating insights, building relationships, and driving conversions. Several emerging technologies are evaluated, including augmented commerce, endless aisle, digital touchpoints, clienteling, and mobile. These solutions are categorized by their strengths and weaknesses. Finally, a phased approach is proposed starting with quick wins like clienteling and digital payments, followed by mobile and omnichannel fulfillment in the medium term, with augmented commerce and conversational commerce as longer term goals. The overall message is that the future of retail requires seamlessly connecting physical and digital channels to deliver immersive and personalized experiences aligned with customer needs.
Winning Supply Chain in Omnichannel - Trends and ImplicationsMichael Hu
I gave a talk at Professor Chopra's class at Kellogg on emerging trends in omnichannel retailing and the need for new supply chain and fulfillment models.
The document discusses strategies for customer segmentation, marketing, and growth. It focuses on forming relationships with customers by understanding their needs, preferences, shopping behaviors, and purchase motivations. The key is developing value propositions, competitive strategies, and multi-channel marketing approaches tailored to different customer segments to increase sales, retention, profitability, and competitive advantage.
This document discusses challenges facing retailers like traffic issues, competition, and higher costs, and how retailers can react through new channels like ecommerce, mobile commerce, and social commerce. It promotes a cross-channel retail strategy that integrates existing channels for a unified customer experience and inventory visibility across channels. A case study shows how a game retailer implemented an online, mobile, and Facebook store solution to increase sales by 130% and retention by 160%.
Vaimo looks at key points in making B2C and B2B e-commerce workImmo Böhm
There are many things to consider when building an online store - here Vaimo shares some insights into both B2B and B2C strategies for successful online shopping in South Africa
Retail Marketing 2017 - Jeffrey Hau, PRIZMSanna Lun
1) Omni-channel retailing aims to provide a seamless shopping experience for customers across online, mobile, and in-store shopping channels by having inventory and customer information synchronized across all channels.
2) Transforming the customer experience requires integrating the customer's experience across channels and simplifying payments by using a common customer identifier and transaction history across channels.
3) Retailers must revamp their CRM systems, marketing campaigns, store operations, supply chains, and associate incentives to operate effectively in an omni-channel environment focused on knowing the customer from any contact point.
Closing The Consumer Expectation Gap: Enabling Mobile POSG3 Communications
Today's retailers labor under a consumer expectation gap between what buyers demand and what retailers can actually deliver. This presentation will show retailers how to use solutions such as Mobile POS to close that gap and deliver a true omnichannel experience.
During the presentation, Nick D’Alessio and Todd Berner discussed the trends driving this gap, how retailers are coming up on short on delivering expected value, and how they can use existing solutions to close the gap.
This document discusses strategies for digitally transforming the in-store retail experience. It identifies key criteria for initiatives like delivering value, generating insights, building relationships, and driving conversions. Several emerging technologies are evaluated, including augmented commerce, endless aisle, digital touchpoints, clienteling, and mobile. These solutions are categorized by their strengths and weaknesses. Finally, a phased approach is proposed starting with quick wins like clienteling and digital payments, followed by mobile and omnichannel fulfillment in the medium term, with augmented commerce and conversational commerce as longer term goals. The overall message is that the future of retail requires seamlessly connecting physical and digital channels to deliver immersive and personalized experiences aligned with customer needs.
Winning Supply Chain in Omnichannel - Trends and ImplicationsMichael Hu
I gave a talk at Professor Chopra's class at Kellogg on emerging trends in omnichannel retailing and the need for new supply chain and fulfillment models.
The document discusses strategies for customer segmentation, marketing, and growth. It focuses on forming relationships with customers by understanding their needs, preferences, shopping behaviors, and purchase motivations. The key is developing value propositions, competitive strategies, and multi-channel marketing approaches tailored to different customer segments to increase sales, retention, profitability, and competitive advantage.
Omnichannel experience and typical customer journeysComarch
How to provide an omnichannel customer experience to Telecommunications clients? How to integrate physical shops with social and digital? Where is the money for operators in these new scenarios?
The document summarizes a webinar about hyper-convenient and hyper-personalized ecommerce experiences. It introduces the speakers from Mozu and AmericanEagle.com and describes their companies. The webinar agenda covers optimizing responsive design, checkout, and multi-channel integration to create convenient shopping experiences across devices. It also discusses using customer data to deliver personalized communications, discounts, and promotions to increase engagement. The takeaways are to start with foundational improvements, continually optimize processes, and succeed by providing personalized and omni-channel experiences.
Weaving through the future of retail: Creating a true Omni-channel customer e...CLEARgo
Asia Pacific is now the largest eCommerce region in the world. Retail eCommerce is growing year on year with more and more people opting for the convenience of online shopping.
In addition, Omni-channel is now a key strategy amongst top retailers in Asia with customers shopping online and offline across multiple touch points, channels, devices and journeys. There is a need for brands to create a truly personal Omni-channel customer experience to differentiate themselves and stay ahead while reaping the financial benefits of a holistic brand and retail experience.
Top 3 Ways to Better Connect with Mobile ShoppersMozu
Join Suzy Meriwether, Director of Product Marketing at Mozu, and Brandon Finch, Director of eBusiness at the Jelly Belly Candy Company as they share insights into the strategies behind a successful mobile experience.
The document discusses achieving unified commerce through the right technology. It defines unified commerce as eliminating individual channel silos to offer a holistic customer experience across all touchpoints. Only 2% of retailers have adopted this approach. The document recommends retailers implement a single commerce platform, middleware/SOA, master data management, and business process management to enable unified commerce capabilities like personalized selling, real-time operations monitoring, and enterprise inventory visibility. This will allow retailers to sense and respond to customer needs in real-time.
Life cycle marketing for the automotive services industryCatalyst
Whether your goal is to increase ticket size, boost cross-sell, get customers to visit more often, or all the above, an effective life cycle marketing strategy can deliver the competitive difference you want.
B2B Buyer Behavior Explained: Online, Offline, or Omni-channelDocmation
Any B2B organization that wants to be successful in the long run must amend its business architecture by putting buyer behavior at the center. for more: https://docmation.com/b2b-buyer-behavior-explained/
In this presentation, representatives from Boston Retail Partners and Mozu discuss the importance of a unified commerce platform in today's hyper-competitive retail marketplace.
What does digital transformation actually look like? See how two organizations met their digital transformation goals. Focusing on both content and e-commerce, discover the challenges these companies faced and how they overcame them.
eCommerce in Asia & China - How to drive profitable growthCLEARgo
Presented at French Chamber of Commerce & Industry event in Hong Kong on Jan 15th, 2014, covering the following:
• How the e-commerce landscape and consumer behavior are rapidly evolving in Asia with a special focus in China
• What are the opportunities and challenges in building a strong e-commerce business
• Design the right e-Channel strategy for your Brand
• How to grow e-commerce sales by driving traffic, improving conversion and customer retention?
Your customers are more connected than ever and they are interacting with your brand across channels. Find out how you can implement an OMNI-channel engagement strategy with cloud and big-data.
Customer Portfolios - Ad:Tech SF Conference PresentationCustomerPortfolios
EVP Strategy, Nick Godfrey, discusses how multi-channel retailer, Johnston & Murphy is leveraging its online and offline data to create a 1:1 and tailored experience on its website via partner integration with its CRM and web personalization tool.
What you need to know on entering the Chinese market through eCommerce. Presented at the China Digital Marketing & Social Media Submit 2013 in Sydney, Australia.
The Importance of Omnichannel Consistency in Customer ExperienceSogolytics
Making the customer experience consistent across all touchpoints is the best way to retain customers and keep them coming back for more. Here's how to do it.
Best Buy's business objectives are to obtain and grow market share through international growth and connected digital solutions. It aims to be the best consumer electronics retailer through a focus on customer connectivity. Some keys to Best Buy's success have been knowledgeable staff, positive customer perceptions compared to Walmart, and acquisitions. However, it faces risks from intense competition from retailers like Walmart and Amazon, as well as economic challenges. To compete, Best Buy provides high quality customer service and aims to lead through research and development.
View stores through the eyes of online shoppers and create an online experience in-store.
Presentation at IRX: http://www.youtube.com/watch?v=KGPis9mryvA
STEPPING INTO THE FUTURE OF RETAIL WITH BRAMHOPE GROUPDonné Mitchell
The document discusses the future of retail and omni-channel retailing. It finds that consumers expect a seamless experience across online, mobile, and physical stores. More than half of respondents said they see physical stores becoming showrooms for selecting and ordering products by 2020. The retail landscape is shifting from multi-channel to omni-channel, where consumers can research, compare products, and order through various channels. Retailers acknowledge technology will drive the future customer experience and many are adopting new tech to enhance the customer experience and differentiate themselves.
Scaling click and collect beyond the storeLynn Metzger
The document discusses scaling online grocery shopping through click-and-collect options. It notes that while online grocery currently has a small market share, it is projected to grow significantly. Retailers need an omnichannel strategy to meet rising customer demand for online grocery and convenience options. Fulfilling grocery orders from existing stores presents challenges like picking accuracy and store crowding. Dedicated fulfillment centers address these issues while allowing multiple delivery options like home delivery, remote pickup, and store pickup. Fulfillment centers can improve efficiency and customer satisfaction through better stock control and order accuracy. Remote pickup points also provide more scalable capacity for retailers to meet customer demand for online grocery.
The document discusses an online retailer's previous website issues and improvements made. The old website had a high customer abandonment rate and low sales. It was difficult to navigate, had an unappealing design, and lacked product information. The company worked with a partner to redesign the website with a better layout, payment system, product comparisons, shopping cart, prices, pictures, and specifications. The new website resulted in more browsing but significantly fewer abandoned purchases and more sales. The company forecasted gaining market share through an internet campaign, festivals, and commercials promoting the improved online experience.
Home Delivery World - Scaling Click and Collect Beyond the StoreAndrew Lockhart
With the growth of on-line grocery picking from within the grocery store will not scale. This presentation addresses the issues of picking in store and how to scale on-line grocery fulfillment and enable true omnichannel grocery.
The document provides an analysis of three major e-commerce platforms: SAP Hybris, Magento, and Demandware. It describes key features of each platform such as commerce, marketing, order management, and business intelligence capabilities. The benefits of each platform are also summarized, including faster go-to-market, increased customer rates and loyalty, scalability, and flexibility. Born's e-commerce propositions focusing on commerce, marketing, revenue, sales, service, and a hybrid approach are also outlined.
The document discusses web strategy for retail businesses. It provides an overview of Intergen, a company that provides IT solutions based on Microsoft technologies. It then discusses how the retail consumer and shopping channels have changed in recent years. Specifically, it notes consumers now spend more time online and via mobile compared to in physical stores. This has led retailers to shift their focus from individual channels to providing converged, multi-channel experiences. The document proposes mapping "customer journeys" across channels to understand how consumers research and purchase products. Understanding these journeys can help retailers improve processes and solutions to enhance the customer experience.
Omnichannel experience and typical customer journeysComarch
How to provide an omnichannel customer experience to Telecommunications clients? How to integrate physical shops with social and digital? Where is the money for operators in these new scenarios?
The document summarizes a webinar about hyper-convenient and hyper-personalized ecommerce experiences. It introduces the speakers from Mozu and AmericanEagle.com and describes their companies. The webinar agenda covers optimizing responsive design, checkout, and multi-channel integration to create convenient shopping experiences across devices. It also discusses using customer data to deliver personalized communications, discounts, and promotions to increase engagement. The takeaways are to start with foundational improvements, continually optimize processes, and succeed by providing personalized and omni-channel experiences.
Weaving through the future of retail: Creating a true Omni-channel customer e...CLEARgo
Asia Pacific is now the largest eCommerce region in the world. Retail eCommerce is growing year on year with more and more people opting for the convenience of online shopping.
In addition, Omni-channel is now a key strategy amongst top retailers in Asia with customers shopping online and offline across multiple touch points, channels, devices and journeys. There is a need for brands to create a truly personal Omni-channel customer experience to differentiate themselves and stay ahead while reaping the financial benefits of a holistic brand and retail experience.
Top 3 Ways to Better Connect with Mobile ShoppersMozu
Join Suzy Meriwether, Director of Product Marketing at Mozu, and Brandon Finch, Director of eBusiness at the Jelly Belly Candy Company as they share insights into the strategies behind a successful mobile experience.
The document discusses achieving unified commerce through the right technology. It defines unified commerce as eliminating individual channel silos to offer a holistic customer experience across all touchpoints. Only 2% of retailers have adopted this approach. The document recommends retailers implement a single commerce platform, middleware/SOA, master data management, and business process management to enable unified commerce capabilities like personalized selling, real-time operations monitoring, and enterprise inventory visibility. This will allow retailers to sense and respond to customer needs in real-time.
Life cycle marketing for the automotive services industryCatalyst
Whether your goal is to increase ticket size, boost cross-sell, get customers to visit more often, or all the above, an effective life cycle marketing strategy can deliver the competitive difference you want.
B2B Buyer Behavior Explained: Online, Offline, or Omni-channelDocmation
Any B2B organization that wants to be successful in the long run must amend its business architecture by putting buyer behavior at the center. for more: https://docmation.com/b2b-buyer-behavior-explained/
In this presentation, representatives from Boston Retail Partners and Mozu discuss the importance of a unified commerce platform in today's hyper-competitive retail marketplace.
What does digital transformation actually look like? See how two organizations met their digital transformation goals. Focusing on both content and e-commerce, discover the challenges these companies faced and how they overcame them.
eCommerce in Asia & China - How to drive profitable growthCLEARgo
Presented at French Chamber of Commerce & Industry event in Hong Kong on Jan 15th, 2014, covering the following:
• How the e-commerce landscape and consumer behavior are rapidly evolving in Asia with a special focus in China
• What are the opportunities and challenges in building a strong e-commerce business
• Design the right e-Channel strategy for your Brand
• How to grow e-commerce sales by driving traffic, improving conversion and customer retention?
Your customers are more connected than ever and they are interacting with your brand across channels. Find out how you can implement an OMNI-channel engagement strategy with cloud and big-data.
Customer Portfolios - Ad:Tech SF Conference PresentationCustomerPortfolios
EVP Strategy, Nick Godfrey, discusses how multi-channel retailer, Johnston & Murphy is leveraging its online and offline data to create a 1:1 and tailored experience on its website via partner integration with its CRM and web personalization tool.
What you need to know on entering the Chinese market through eCommerce. Presented at the China Digital Marketing & Social Media Submit 2013 in Sydney, Australia.
The Importance of Omnichannel Consistency in Customer ExperienceSogolytics
Making the customer experience consistent across all touchpoints is the best way to retain customers and keep them coming back for more. Here's how to do it.
Best Buy's business objectives are to obtain and grow market share through international growth and connected digital solutions. It aims to be the best consumer electronics retailer through a focus on customer connectivity. Some keys to Best Buy's success have been knowledgeable staff, positive customer perceptions compared to Walmart, and acquisitions. However, it faces risks from intense competition from retailers like Walmart and Amazon, as well as economic challenges. To compete, Best Buy provides high quality customer service and aims to lead through research and development.
View stores through the eyes of online shoppers and create an online experience in-store.
Presentation at IRX: http://www.youtube.com/watch?v=KGPis9mryvA
STEPPING INTO THE FUTURE OF RETAIL WITH BRAMHOPE GROUPDonné Mitchell
The document discusses the future of retail and omni-channel retailing. It finds that consumers expect a seamless experience across online, mobile, and physical stores. More than half of respondents said they see physical stores becoming showrooms for selecting and ordering products by 2020. The retail landscape is shifting from multi-channel to omni-channel, where consumers can research, compare products, and order through various channels. Retailers acknowledge technology will drive the future customer experience and many are adopting new tech to enhance the customer experience and differentiate themselves.
Scaling click and collect beyond the storeLynn Metzger
The document discusses scaling online grocery shopping through click-and-collect options. It notes that while online grocery currently has a small market share, it is projected to grow significantly. Retailers need an omnichannel strategy to meet rising customer demand for online grocery and convenience options. Fulfilling grocery orders from existing stores presents challenges like picking accuracy and store crowding. Dedicated fulfillment centers address these issues while allowing multiple delivery options like home delivery, remote pickup, and store pickup. Fulfillment centers can improve efficiency and customer satisfaction through better stock control and order accuracy. Remote pickup points also provide more scalable capacity for retailers to meet customer demand for online grocery.
The document discusses an online retailer's previous website issues and improvements made. The old website had a high customer abandonment rate and low sales. It was difficult to navigate, had an unappealing design, and lacked product information. The company worked with a partner to redesign the website with a better layout, payment system, product comparisons, shopping cart, prices, pictures, and specifications. The new website resulted in more browsing but significantly fewer abandoned purchases and more sales. The company forecasted gaining market share through an internet campaign, festivals, and commercials promoting the improved online experience.
Home Delivery World - Scaling Click and Collect Beyond the StoreAndrew Lockhart
With the growth of on-line grocery picking from within the grocery store will not scale. This presentation addresses the issues of picking in store and how to scale on-line grocery fulfillment and enable true omnichannel grocery.
The document provides an analysis of three major e-commerce platforms: SAP Hybris, Magento, and Demandware. It describes key features of each platform such as commerce, marketing, order management, and business intelligence capabilities. The benefits of each platform are also summarized, including faster go-to-market, increased customer rates and loyalty, scalability, and flexibility. Born's e-commerce propositions focusing on commerce, marketing, revenue, sales, service, and a hybrid approach are also outlined.
The document discusses web strategy for retail businesses. It provides an overview of Intergen, a company that provides IT solutions based on Microsoft technologies. It then discusses how the retail consumer and shopping channels have changed in recent years. Specifically, it notes consumers now spend more time online and via mobile compared to in physical stores. This has led retailers to shift their focus from individual channels to providing converged, multi-channel experiences. The document proposes mapping "customer journeys" across channels to understand how consumers research and purchase products. Understanding these journeys can help retailers improve processes and solutions to enhance the customer experience.
La presentazione del Dott. Mario Bini e della Dott.ssa Virginia Vassallo affronta il tema della digitalizzazione nel mercato Business-to-business, con un focus sull’e-commerce utilizzato per l’export.
hybris SAP and IBM Retail Webinar presentation - How Brands Get Strongest ROI...Tero Angeria
There are many technological advances to reinvent retail and they can be surprisingly cost-efficient. From intelligent and engaging video content on in-store screens, to a customer journey crossing social and mobile touch points. All these innovations can help to merge online with offline and are adaptable to brands of any size and commerce maturity but the main question is: How do you benchmark your business and stay ahead of the competition?
In this live event we discussed the retail industry trends and IBM’s proposition for a strong ROI with hybris SAP Commerce.
AGENDA:
1. Retail Industry Trends
2. IBM’s proposition for retail using hybris SAP commerce
3. hybris Express
Contextual Commerce: Best Practices for Winning with Customer Experience with...edynamic
This document provides an overview of contextual commerce and best practices. It discusses how contextual commerce focuses on optimizing the customer experience across channels by delivering personalized, relevant content and commerce opportunities based on the customer's context. The challenges of old ecommerce platforms are outlined, such as having separate systems for content, commerce, and customers that don't provide personalization or a unified experience. Best practices for contextual commerce highlighted include investing in a connected commerce platform, gathering detailed customer data, delivering varied and engaging content including user-generated content, providing seamless omni-channel experiences, and personalization. Case studies demonstrate how improving the customer experience through these practices can significantly increase sales and engagement.
This document discusses how retailers can embrace "showrooming" and use interactive retail to engage customers in stores. It describes showrooming as customers scoping out items in physical stores but purchasing online. To address this, the document recommends that retailers use in-store technologies like interactive screens and mobile apps to provide information, attract customers, and allow purchasing. This creates better experiences, increases sales by engaging customers and preventing losses, and boosts staff efficiency. Retailers should integrate physical and online presences by bringing the online experience into stores with these interactive technologies.
Five Truths In Building An Effective Digital Marketing And E Commerce StrategyCorey Torrence
1. Technology has fundamentally changed the consumer's purchase journey and buying behavior, requiring companies to understand digital touchpoints and how they influence customers at each stage.
2. Former concepts of customer profiling are no longer sufficient. Continuous monitoring of social media and updated consumer insights are needed to respond to changing demand.
3. Companies now have complex B2B and B2C models requiring new channel relationships and financial arrangements, as well as integrated online and offline marketing to improve efficiency and customer experience. Competition is no longer limited by geography.
Clonmel Chamber Social Media Masterclass Presentationbriancleary
We hosted a social media masterclass at the LIT Campus in Clonmel, Co. Tipperary, Ireland on April 29th 2014. Speakers on the night were Robert Jones, Justin Kearns and Edel O'Gorman.
Mobile Shopping Fall 2012 Conference AgendaAmanda Aslan
Mobile Shopping Fall (October 22-24, 2012 in Austin, TX) is the leading US event where e-commerce and marketing professionals meet to discuss best tactics for maximizing engagement and driving consumers to point-of-sale via their mobile devices.
Learn detailed strategies from industry-leaders in retail, auto, food and beverage, travel, consumer electronics, and MORE.
La Experiencia del Cliente: cumpliendo con la promesa de la marcaMundo Contact
Santiago Ontañón, Director de Ventas para Retail de Oracle México en el marco del Congreso CRM + Social Media + Centros de Contacto México 2012 en el WTC de la Ciudad de México
E-commerce refers to buying and selling of goods or services over the internet. Online marketplaces connect buyers and sellers and provide payment processing, analytics and other services. Examples include 99acres, Cars24, Quikr and Urbanclap. Educational technology platforms provide online courses and programs for skills and education, and services include payments, updates, marketing and storage. Media platforms stream content and provide ticketing, and services include storage, payments and analytics. Government sites provide services and information to citizens and businesses. Emerging trends in ecommerce include augmented reality, voice search, AI/chatbots, personalization using big data, mobile use, headless commerce, videos, sustainable options, and growing B2B sales
The document describes EveryCrave, an Indian startup that allows users to request products and services they want through a mobile or web app. It will then connect users to local businesses that can fulfill their needs. EveryCrave aims to increase online shopping in India by making the process more convenient and personalized. It currently has nearly 100 businesses and over 1000 users in Bangalore. The startup's goals are to help users conveniently get what they need and earn rewards for referrals, while helping businesses connect with online consumers.
This document discusses how Elastic Path helps companies provide consistent customer experiences across channels by adding omnichannel commerce, subscriptions, and connectivity to digital platforms. It notes that Elastic Path has over 200 satisfied enterprise customers worldwide and helps companies generate billions in revenue. The document also discusses challenges companies face in providing unified, personalized customer experiences across mobile devices and channels.
The document discusses strategies for retailers to maximize benefits by integrating online and traditional wholesale models. It recommends removing boundaries between channels to deliver the best customer experience. Specifically, it suggests capturing customer data across multiple channels, motivating customers to explore and purchase through various channels, and maintaining a consistent brand identity and satisfying customer experience across all channels. The goal is to create a seamless cross-channel experience that increases customer value and loyalty.
Are Your CPG Brands Maximizing the Return on Your Digital Investment?dunnhumby
CPG manufacturers have invested millions of dollars in their brand websites and social media presence, yet they struggle to show how their digital marketing investments are influencing brand purchases in stores.
Accenture, comScore and dunnhumbyUSA presented their groundbreaking study on the link between consumers’ usage of brand websites and their brand purchases in retail stores at the 2012 LEAD Marketing Conference in Chicago.
Managing the Virtual Dealership. Customer Experience is Everything.3 Birds Marketing LLC
This document discusses how digital technologies are disrupting traditional businesses and the automotive industry. It emphasizes that maintaining a positive online presence through search engine optimization, website optimization, social media, and reputation management is now critical for car dealerships. The document provides examples of companies that failed to adapt to digital changes and highlights the importance of embracing changing consumer behaviors such as independent online research. It stresses that dealerships should focus on building trust and value through an integrated online approach in order to attract customers and improve sales.
Best Buy is a multinational retailer of consumer electronics with over 1100 stores and 180,000 employees worldwide. It aims to provide a wide selection of reasonably priced technology products and services like Geek Squad support. However, it faces threats from online competitors like Amazon and needs to improve its customer service reputation. Its new strategy focuses on connecting locally through social media, employee use of tablets in stores, and a dedicated mobile app. This aims to make Best Buy feel more personal while cutting overhead costs from fewer larger stores.
Best Buy is a multinational retailer of consumer electronics with over 1100 stores and 180,000 employees worldwide. It aims to provide a wide selection of reasonably priced technology products and services like Geek Squad support. However, it faces threats from online competitors like Amazon and needs to improve its customer service reputation. Its new strategy focuses on connecting locally through social media, employee use of in-store tablets, and a tablet-specific app to engage customers and build relationships.
This document discusses trends in mobile usage and mobile commerce in retail. It outlines how mobile usage has grown significantly from 2009 to 2010 across all age groups. It describes common mobile shopping activities like finding stores, searching for prices, and browsing products. The document also discusses how retailers can implement mobile strategies like mobile marketing, mobile commerce applications, mobile payments, and using mobile point-of-sale devices.
TrustArc Webinar - 2024 Global Privacy SurveyTrustArc
How does your privacy program stack up against your peers? What challenges are privacy teams tackling and prioritizing in 2024?
In the fifth annual Global Privacy Benchmarks Survey, we asked over 1,800 global privacy professionals and business executives to share their perspectives on the current state of privacy inside and outside of their organizations. This year’s report focused on emerging areas of importance for privacy and compliance professionals, including considerations and implications of Artificial Intelligence (AI) technologies, building brand trust, and different approaches for achieving higher privacy competence scores.
See how organizational priorities and strategic approaches to data security and privacy are evolving around the globe.
This webinar will review:
- The top 10 privacy insights from the fifth annual Global Privacy Benchmarks Survey
- The top challenges for privacy leaders, practitioners, and organizations in 2024
- Key themes to consider in developing and maintaining your privacy program
Project Management Semester Long Project - Acuityjpupo2018
Acuity is an innovative learning app designed to transform the way you engage with knowledge. Powered by AI technology, Acuity takes complex topics and distills them into concise, interactive summaries that are easy to read & understand. Whether you're exploring the depths of quantum mechanics or seeking insight into historical events, Acuity provides the key information you need without the burden of lengthy texts.
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slackshyamraj55
Discover the seamless integration of RPA (Robotic Process Automation), COMPOSER, and APM with AWS IDP enhanced with Slack notifications. Explore how these technologies converge to streamline workflows, optimize performance, and ensure secure access, all while leveraging the power of AWS IDP and real-time communication via Slack notifications.
Digital Marketing Trends in 2024 | Guide for Staying AheadWask
https://www.wask.co/ebooks/digital-marketing-trends-in-2024
Feeling lost in the digital marketing whirlwind of 2024? Technology is changing, consumer habits are evolving, and staying ahead of the curve feels like a never-ending pursuit. This e-book is your compass. Dive into actionable insights to handle the complexities of modern marketing. From hyper-personalization to the power of user-generated content, learn how to build long-term relationships with your audience and unlock the secrets to success in the ever-shifting digital landscape.
UiPath Test Automation using UiPath Test Suite series, part 6DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 6. In this session, we will cover Test Automation with generative AI and Open AI.
UiPath Test Automation with generative AI and Open AI webinar offers an in-depth exploration of leveraging cutting-edge technologies for test automation within the UiPath platform. Attendees will delve into the integration of generative AI, a test automation solution, with Open AI advanced natural language processing capabilities.
Throughout the session, participants will discover how this synergy empowers testers to automate repetitive tasks, enhance testing accuracy, and expedite the software testing life cycle. Topics covered include the seamless integration process, practical use cases, and the benefits of harnessing AI-driven automation for UiPath testing initiatives. By attending this webinar, testers, and automation professionals can gain valuable insights into harnessing the power of AI to optimize their test automation workflows within the UiPath ecosystem, ultimately driving efficiency and quality in software development processes.
What will you get from this session?
1. Insights into integrating generative AI.
2. Understanding how this integration enhances test automation within the UiPath platform
3. Practical demonstrations
4. Exploration of real-world use cases illustrating the benefits of AI-driven test automation for UiPath
Topics covered:
What is generative AI
Test Automation with generative AI and Open AI.
UiPath integration with generative AI
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Cosa hanno in comune un mattoncino Lego e la backdoor XZ?Speck&Tech
ABSTRACT: A prima vista, un mattoncino Lego e la backdoor XZ potrebbero avere in comune il fatto di essere entrambi blocchi di costruzione, o dipendenze di progetti creativi e software. La realtà è che un mattoncino Lego e il caso della backdoor XZ hanno molto di più di tutto ciò in comune.
Partecipate alla presentazione per immergervi in una storia di interoperabilità, standard e formati aperti, per poi discutere del ruolo importante che i contributori hanno in una comunità open source sostenibile.
BIO: Sostenitrice del software libero e dei formati standard e aperti. È stata un membro attivo dei progetti Fedora e openSUSE e ha co-fondato l'Associazione LibreItalia dove è stata coinvolta in diversi eventi, migrazioni e formazione relativi a LibreOffice. In precedenza ha lavorato a migrazioni e corsi di formazione su LibreOffice per diverse amministrazioni pubbliche e privati. Da gennaio 2020 lavora in SUSE come Software Release Engineer per Uyuni e SUSE Manager e quando non segue la sua passione per i computer e per Geeko coltiva la sua curiosità per l'astronomia (da cui deriva il suo nickname deneb_alpha).
Best 20 SEO Techniques To Improve Website Visibility In SERPPixlogix Infotech
Boost your website's visibility with proven SEO techniques! Our latest blog dives into essential strategies to enhance your online presence, increase traffic, and rank higher on search engines. From keyword optimization to quality content creation, learn how to make your site stand out in the crowded digital landscape. Discover actionable tips and expert insights to elevate your SEO game.
Have you ever been confused by the myriad of choices offered by AWS for hosting a website or an API?
Lambda, Elastic Beanstalk, Lightsail, Amplify, S3 (and more!) can each host websites + APIs. But which one should we choose?
Which one is cheapest? Which one is fastest? Which one will scale to meet our needs?
Join me in this session as we dive into each AWS hosting service to determine which one is best for your scenario and explain why!
Taking AI to the Next Level in Manufacturing.pdfssuserfac0301
Read Taking AI to the Next Level in Manufacturing to gain insights on AI adoption in the manufacturing industry, such as:
1. How quickly AI is being implemented in manufacturing.
2. Which barriers stand in the way of AI adoption.
3. How data quality and governance form the backbone of AI.
4. Organizational processes and structures that may inhibit effective AI adoption.
6. Ideas and approaches to help build your organization's AI strategy.
How to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdfChart Kalyan
A Mix Chart displays historical data of numbers in a graphical or tabular form. The Kalyan Rajdhani Mix Chart specifically shows the results of a sequence of numbers over different periods.
Fueling AI with Great Data with Airbyte WebinarZilliz
This talk will focus on how to collect data from a variety of sources, leveraging this data for RAG and other GenAI use cases, and finally charting your course to productionalization.
How to Get CNIC Information System with Paksim Ga.pptxdanishmna97
Pakdata Cf is a groundbreaking system designed to streamline and facilitate access to CNIC information. This innovative platform leverages advanced technology to provide users with efficient and secure access to their CNIC details.
Salesforce Integration for Bonterra Impact Management (fka Social Solutions A...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on integration of Salesforce with Bonterra Impact Management.
Interested in deploying an integration with Salesforce for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
OpenID AuthZEN Interop Read Out - AuthorizationDavid Brossard
During Identiverse 2024 and EIC 2024, members of the OpenID AuthZEN WG got together and demoed their authorization endpoints conforming to the AuthZEN API
Webinar: Designing a schema for a Data WarehouseFederico Razzoli
Are you new to data warehouses (DWH)? Do you need to check whether your data warehouse follows the best practices for a good design? In both cases, this webinar is for you.
A data warehouse is a central relational database that contains all measurements about a business or an organisation. This data comes from a variety of heterogeneous data sources, which includes databases of any type that back the applications used by the company, data files exported by some applications, or APIs provided by internal or external services.
But designing a data warehouse correctly is a hard task, which requires gathering information about the business processes that need to be analysed in the first place. These processes must be translated into so-called star schemas, which means, denormalised databases where each table represents a dimension or facts.
We will discuss these topics:
- How to gather information about a business;
- Understanding dictionaries and how to identify business entities;
- Dimensions and facts;
- Setting a table granularity;
- Types of facts;
- Types of dimensions;
- Snowflakes and how to avoid them;
- Expanding existing dimensions and facts.
3. Retailers Face challenges today
Parking issues Traffic issues Competition
Faster pace of life
Higher Rental Costs Security issues Tendency to Lower investment
4. What do Businesses want
• Businesses want to reach
customers and carry out Retail
through new multiple channels
• Businesses want to provide
customers with common business
processes and a unified
experience across channels and
touch points
5. Retailers Must Engage Customers Through More Channels
Mobile
Social
Outlets - Stores
Call Center
Online Store
7. Reasons Why Companies Need ‘Cross Channel’
• Companies must engage with customers
across more channels and touch points
• The existing channels only support isolated
processes, requiring duplication
• These isolated channels dramatically
increase integration expense
• CRM and loyalty are not leveraged by today’s
cross-channel customer journeys
• Frustrated customers lead to lost wallet share,
loyalty and revenue
8. Isolated Channels Dramatically Increase Integration
Expense
• Integration of end-to-end processes spanning multiple
systems
• Replication of business logic and rules across channels
• Replication of business process across channels
• Replication of data across channels
• Replication of business planning and management across
channels
$
• Investment in multiple middleware systems and
technology stacks
9. Frustrated Customers Lead to Lost Wallet Share,
Loyalty and Revenue
59%
of multi-channel customers
switch vendors after a single bad
experience
50% $300 Billion
customers dissatisfied with Revenue lost by enterprises in 16 key
cross-channel experience global Revenue lost by enterprises in 16
key global due to customer frustration
10. Customer Journeys and the role of different channels
Research Shop Buy Pickup Services
Visit Diff
Outlets Stores
Visit outlet revisit store
Delivery /
Online Comparison Product Details Buy Online Pickup @
store
Share Troubleshoot
Social Fan Club Read Reviews
Experience communities
Browse
Mobile Catalog
Product info Buy Online
Call Center info Chat Place Order Support / CC
11. Business Want a Solution That…
• Leverages customer information from
all channels and systems
• Manages interactions across all
channels
• Unifies commerce, merchandising,
marketing, and service across all
channels
• Provides personalized, consumer
experience across all channels
• Integrated to supply chain
management, and order
orchestration and fulfillment
• Enables management of the entire
process from their known retail
solutions with no need for extra force or
trainings
12. • Deliver cross-channel sales, marketing, service and
loyalty
• Lower Costs of Customer Engagement
• Provide cross-channel merchandising, pricing and order
capture
• Support integrated order orchestration, order
management, order fulfillment, and intelligent supply
chain management
• Enables multi channel retail management from single
administrative point
• Reduce time to market for new products and services
• Deliver seamless cross-channel consumer experience
• Enable next-generation, integrated self-service channels
16. *Stats
• 35 years and below are spending min of 2 hrs online a day
• The top 2 Facebook countries in the Middle East and North
Africa in terms of users – Egypt (12MM), Saudi Arabia (5MM)
• 72% of smartphone owners in Egypt, Saudi Arabia, and the
UAE are less than 34 years old
• 73% of smartphone owners in Egypt, Saudi Arabia, and the
UAE don't leave home without their devices
30 Million 13 Million
Egypt
KSA
Internet users for June/12, 35.6% penetration Internet users as of Dec/11, 49.0% penetration
12 Million 5.5 Million
Facebook users on Sept 30/12, 14.1% penetration Facebook users on Sept/12, 20.9% penetration
*Internet world Stats
21. Showcase
,, www.mobica.net
The biggest office furniture
,, www.gamvevalley.com
The biggest games retailer in the
manufacturer in the region
region
,, www.truebazaar.com
An online bazaar that sells
Egyptian antiques
,, www.samirandaly.com
The biggest stationary retailer in
the region
22. Case Study
Game Valley
Game Valley is the biggest game retailer in the middle
east with over 14 outlets in Cairo only.
Market Egypt
Industry Games
Challenge User
experience, Marketing, Promotion, unified shopping
experience, and creating more retailing channels
Solution Results
Online Store, Mobile Store, and Facebook Thrilled Customers = 130% Growth
Store By using a highly flexible unified multi-channel
Game Valley created a unified multi-channel retailing platform to change the way the games
retailing platform that captures the unique business works, Game Valley experienced extra
essence of their brand, and replicates an in- big success very quickly in only 10 month
store experience.
23. Best eBusiness Solution in Egypt
Award 2007
Nominated for Best eBusiness Solution
World wide 2007
Best eBusiness Platform in Egypt 2010