The document discusses the challenges and strategies for retailers navigating the omnichannel era, emphasizing the need for integrated retail technology to enhance customer experience and operational efficiency. It highlights the importance of adapting to consumer changes, improving visibility across departments, and leveraging solutions like SAP Business One for end-to-end management. The presentation features case studies demonstrating successful implementations and the necessity of having the right implementation partners for sustained growth.

1. Retail Software to Manage the OmniChannel Era
Driving Profit with the Right Technology for Growing Businesses

2. Welcome to today’s Webinar, presented by:
Today’s Speakers:
Steve Tuszynski – SAP Business One Consultant, Vision33
Scott McMahon – General Manager, zedSuite Integration Solutions
Mike Banwart – Sr. Channel Sales Manager, SPS Commerce

3. AGENDA
• The Retail Landscape – past & present
• How do we define Omnichannel?
• The Burden on Retailers
• How to Address the Challenges
• The Right Technology for Retail
• Case Studies
• Questions

4. The Retail Landscape
2009 vs. Today
e-commerce
social media
mobile
digital presence
retailer
vendor
Consumer 3PL

6. Omnichannel
non-existent
2009

9. “The Amazon Effect”
Consumers are
driving
tremendous
change in retail
1
Omnichannel
capabilities are a
strategic
necessity
2
Retail Business
Networks
make omnichannel
integration possible
3
SPS 2015 Retail Insight Report from RSR Research
http://www.spscommerce.com/edi-resources/research/

10. The consumer
is in charge

11. omnichannel [om-nee chan-l]
1.A consistent consumer shopping experience,
regardless of where the consumer chooses to
engage a retailer (or supplier)

13. The Age of the Customer is a 20-year business cycle where the
most successful companies will reinvent themselves to
systematically understand & serve increasingly powerful customers.

16. Retail Management Pains
• Labor/Transport costs too high
• Poor in-stock performance
• Lack of visibility between departments and supply chain
• Slow reaction to competitors
• No click & collect
• Damage & shrinkage too high
• Inefficient processes across all departments
• Slow ROI on marketing efforts and technology
• Declining market share and sales
• Inability to sustain growth rate & respond to business/consumer requirements

17. Retail Systems Outdated
• Retail info systems were built to fit a store, not a customer or supply chain
community
• Painful System Upgrades, all need to be re-invented
– Digital Presence
– Planning & Allocation Systems
– ERP Systems
– Order Management Systems
– Warehouse Management Systems
– Inventory
• Impossible Integration Challenges:
– Legacy integration models inadequate
– Traditional business relationship prevent omnichannel success

18. Innovative businesses continuously exploit
digital technologies to create both new
sources of value for customers and
increase operational agility in servicing
their customers.
© 2015 Forrester Research, Inc.

21. How the Best Technology
performs in Retail
 End to End Retail Management Solution
 Seamless and deep integration with SAP suite of Business Management Applications
 Highly scalable - From single store to hundreds of stores globally
 Ease of deployment, use and maintenance
 Low Cost of Ownership

22. 1 System for all business data
Loyalty Gift Cards
Point of Sale
Online Shopping
ERP Solution
Multi-Store & Franchises
CRM
After Sales Service
Planning & Merchandising
Analytics
Store Management

23. One Business. One System.
 Proactively Focus on What’s Important
Workflow-based alerts to monitor, notify and trigger auto-responses when important
business events occur
 Eliminate Barriers & Redundancies
Information captured is instantly accessible in the entire system,
eliminating redundant data entries and errors in different systems
 Integrate All Critical Business Functions
Manage your entire business end-to-end across sales, customers,
purchasing, inventory, operations, financials and HR functions, all
in a single system

24. SAP Business One Core Functions

25. Business Benefits of SAP Business One
• Affordable, Easy to use
• All data in a single centralized location
• SAP Crystal Reports for reporting and analysis
• Full-featured business management solution
• Used in 150+ countries with 43 localizations
• Open integration framework
• Fast Return on Investment
• Flexible, extendable and can grow with you
• Available anytime, anywhere and on any
device.

26. Retail Benefits of SAP Business One
• Fast, easy to access and accurate transaction processing
• Microsoft Word, Excel and Outlook integration
• Remote support platform for diagnostics and troubleshooting
• Reduce reconciliation by closing the loop between sales, credit card
payment and bank statements
• Reduce inventory costs through accurate and streamlined inventory and
distribution processes
• Increase agility and increase customer satisfactions by anticipating
customer demand and responding quickly

27. BUILT ON THE COMMERCE PLATFORM

28. SPS COMMERCE – CLOUD RETAIL LEADER

29. COMMERCE APPLICATIONS

30. SPS Commerce & zedSuite Partnership

31. SPS Commerce Cloud EDI
connected by zedSuite

32. ___________________________________________________________________________________________________________________________
Seamless EDI Integration
• Deepest level of integration between your ERP
solution and your trading partners
• Built exclusively to connect SAP Business One to
the SPS Universal Network
• Integrated EDI Transactions
OUTBOUND PURCHASE ORDER (850),
FUNCTIONAL ACKNOWLEDGEMENT (997),
INBOUND SHIPMENTS (856) AND INBOUND
INVOICES (810).
• Complete Data Integration
SAP Business One sales, invoicing, production,
scheduling, and shipping data is all fully
integrated - eliminating any manual process.
• Connect with and do Business with More
Trading Partners
Standardized document formats widen your
business market to over 55,000 trading partners
using SPS Universal Network exclusively.
• Unparalleled Connectivity with any System or
Solution
Built on the power of zedSuite’s zed
Interconnect - you can integrate new and/or
existing Web applications with SPS Commerce
Cloud EDI.
• Benefit from managing all data with 1 single
program
zedSuite Connector EDI

33. Multiple Transactions & User Interface
iVend POS – Transaction Processing
iVend POS can be used with both Keyboard and Touch Screen equipment
Sale Sale Return Sale
Exchange
Sales Order
booking /
Order
fulfillment
Quotation /
Convert
quotation to
Sales Order
or Sale
Layaway
booking/
fulfillment
On Account
Payment
Capturing
Lost Sales
iVend POS
Transactions supported on
With real time visibility of inventory for all stores and warehouses at the POS.

34. Customer Credit & Automatic
Price Determination
Display customer balance and credit
limit on the POS
Automatic price determination at POS
Automatic Tax determination at POS
Override price, discounts and taxes on
the POS
Easily look up quantity on hand and
item attributes, as well as display a
picture
Easily manage / create customer
records from the POS

35. Cash Management
iVend POS – Transaction Processing
Create and track the cash being disbursed and collected from each POS
from the start till end of each day, maintain opening balances, till counts
and in/outs
Facility to book petty expenses at the POS
Detailed Tender Counting for Credit Cards/ Debit Cards/ Voucher/ Check /
Traveler's Check
Item description override on POS: Used for selling open items and special
order items tied to a single item master record
Attach reason code to transactions: POS user can be prompted for a
reason code for executing a specific transactions
Add sale level comments at the POS: can be printed on the receipt
All tenders, including custom and loyalty points

36. Vision33 Customer: San Jose Sharks
• SAP Business One
• Sporting Goods/Apparel
• 22 POS, 22 Locations
• Mobile POS
• 15K Transactions Nightly
• Real Time Inventory Monitoring
• Integration to ECC 6.0

37. • SAP Business One
• Hardware, Home Centers
• 150 POS, 41 Locations
• Promotions, Gift Cards
• Coupons
• Loyalty
• Inventory Planning/Forecasting
Vision33 Customer: Valu Home Center

38. • SAP Business One
• Specialty Retail
• 160 POS, 160 Locations
• Promotions, Gift Cards
• eCommerce
• Inventory Mgt.
• Inventory Planning/Forecasting
Vision33 Customer: Showcase

39. Under Armour
Large Enterprise Customer Success Story
• Leading athletic company in the US with global presence
• Industry: Apparel & Textile Products
• Annual Revenue: $4 Billion
• Solution: SAP Business One Core Implementation with International
Blueprint Rollout
•Supports rapid deployment of subsidiary operationsSAP Business One
•Integrates headquarters/SAP ECC with subsidiary
operations
SAP Business One Integration
Framework (SAP B1iF)
•Local market Consulting to meet legal requirements,
language etc.
Localizations
•Custom application development of industry vertical
solution
Add-Ons – Apparel

40. SUMMARY
• We are in the customer era
• In order to stay competitive in the
omnichannel marketplace, we must
adapt quickly
• The right technology allows businesses to
remain agile and provides access to all
the data needed to make informed
decisions.
• Choose the right implementation
partners who are invested in your
success.

41. Questions?

42. Please stay in touch
spscommerce.com vision33.com ivend.com zedsuite.com
Mike Banwart
Sr. Channel Sales Manager
SPS Commerce
612.435.9505
mjbanwart@spscommerce.com
Steve Tuszynski
SAP Business One Consultant
Vision33
312.893.5545 ext. 314
Steve.tuszynski@vision33.com
Scott McMahon
General Manager
zedSuite Integration Solutions
415.403.0888 ext. 318
Scott.mcmahon@zedsuite.com