John Caldwell is seeking a new customer service or management position and has over 10 years of experience in various roles including food service technician, valet attendant, assistant facility manager, and bar back. He has a proven track record of consistently meeting and exceeding sales goals through excellent customer service and motivation of others. His resume details his educational background and highlights relevant skills such as communication, adaptability, and a dedication to continuous learning and improvement.

1. JOHN CALDWELL 1
744 Parkvale Ave.
Langhorne, Pennsylvania 19047
Mobile: (267)799-3896 Email: jackcaldwell51289@gmail.com
OBJECTIVE
Dedicated customer service professional with management and supervisory experience seeking a position
that will allow me to develop new skills and grow within the company.
HIGHLIGHTS
 Versatile skill set with experience in customer service, sales, and written and oral communication
 Dedicated self-starter and hard worker always looking for a challenge
 Enthusiastic and driven to consistently meet/exceed sales goals
 Proven ability to quickly adapt and learn new things
 Motivated to deliver outstanding customer service and motivate others to do the same
PROFESSIONAL EXPERIENCE
THE TOT CART (FOOD TRUCK), Philadelphia, PA August 2015 – Present
Food Technician /Manager
 Responsible for maintaining inventory of the products and supplies for day to day operations.
 Ensuring and maintaining safety/health standards to meet state requirements.
 Providing excellent customer service and an exceptional product while creating a memorable
experience.
 Responsible for prepping the perusable food for the events scheduled for the week as well as
cooking to order while maintaining composer under high volume situations.
 Promoting and developing business opportunities.
Pennsylvania Gaming Control Board Sept 2007 – May 2016
HARRAHS PHILADELPHIA, Chester,Pa
Valet Attendant
 Organized vehicles by numbered tags to allow for an optimized location/delivery to customers
 Maintained cleanliness of parking areas and arranged vehicles to ensure space usage is
maximized—inspected vehicles before and after in order to detect any damage
 Directed motorists to parking areas utilizing effective hand signals or flashlights as necessary
 Patrolled parking areas in order to prevent vehicle damage and vehicle or property thefts—
escorted customers to their vehicles in order to ensure their safety
VALLEY FORGE CASINO RESORT,King of Prussia, PA
Valet Shift Manager
 Supervised 40+ valet attendants—managed staff, prepared work schedules and assigned specific
duties
 Oversaw activities directly related to making products or providing services
 Directed interview process—hired/trained new employees, managed personnel processes
 Established and implemented departmental policies, goals, objectives, and procedures—conferred
with board members, organization officials, and staff members as necessary

2. JOHN CALDWELL 2
744 Parkvale Ave.
Langhorne, Pennsylvania 19047
Mobile: (267)799-3896 Email: jackcaldwell51289@gmail.com
SUGARHOUSE CASINO,Philadelphia, PA
Valet Attendant
 Organized vehicles by numbered tags to allow for an optimized location/delivery to customers
 Maintained cleanliness of parking areas and arranged vehicles to ensure space usage is
maximized—inspected vehicles before and after in order to detect any damage
 Directed motorists to parking areas utilizing effective hand signals or flashlights as necessary
 Patrolled parking areas in order to prevent vehicle damage and vehicle or property thefts—
escorted customers to their vehicles in order to ensure their safety
PARX CASINO, Bensalem, PA
Valet Attendant
 Organized vehicles by numbered tags to allow for an optimized location/delivery to customers
 Maintained cleanliness of parking areas and arranged vehicles to ensure space usage is
maximized—inspected vehicles before and after in order to detect any damage
 Directed motorists to parking areas utilizing effective hand signals or flashlights as necessary
 Patrolled parking areas in order to prevent vehicle damage and vehicle or property thefts—
escorted customers to their vehicles in order to ensure their safety
LAZ PARKING, Philadelphia, PA Jan 2015 – August 2015
Assistant Facility Manager
 Oversee five employees—diligently manage scheduling, discipline, and all aspects of revenue
 Oversee the hiring process—conduct interviews and make executive hiring decisions
 Maintain appearance and operational quality of facility—ensure employees follow safety protocol
 Provide outstanding customer service—request customer feedback to ensure quality experience
TOWNE PARK AT FOUR SEASONS HOTEL, Philadelphia, PA Jun 2014 – Jan 2015
Valet Attendant
 Organized vehicles by numbered tags to allow for an optimized location/delivery to customers
upon leaving the hotel
 Directed motorists not requesting valet service to parking areas by utilizing effective hand signals
 Patrolled parking areas in order to prevent vehicle damage and vehicle or property thefts—
escorted customers to their vehicles in order to ensure their safety
 Maintained cleanliness of parking areas and arranged vehicles to ensure space usage is
maximized—inspected vehicles before and after in order to detect any damage
 Calculated parking charges,and collected fees from customers
 Provided excellent customer service to hotel quests—always greeted customers with a smile
NATIONWIDE VALET, Pennington, NJ Jul 2013 – Apr 2014
Lead Valet/ Assistant Supervisor
 Supervised subordinate valet attendants in manager’s absence
 Organized vehicles by numbered tags to allow for an optimized location/delivery to customers
 Maintained cleanliness of parking areas and arranged vehicles to ensure space usage is
maximized—inspected vehicles before and after in order to detect any damage
 Directed motorists to parking areas utilizing effective hand signals or flashlights as necessary
 Patrolled parking areas in order to prevent vehicle damage and vehicle or property thefts—
escorted customers to their vehicles in order to ensure their safety

3. JOHN CALDWELL 3
744 Parkvale Ave.
Langhorne, Pennsylvania 19047
Mobile: (267)799-3896 Email: jackcaldwell51289@gmail.com
 Calculated parking charges,and collect fees from customers
FAULKNER MAZDA,Philadelphia, PA Aug 2012 – May 2013
Lot Attendant
 Managed records for all used and new car inventory—received all vehicle shipments
 Conducted detailed cleaning of sold vehicles—ensured customer satisfaction with final purchase
 Enthusiastically provided shuttle services to customers when their vehicles we being worked on
 Typed up billing statements and other miscellaneous paper work that needed to be accomplished
OTHER PROFESSIONAL EXPERIENCE
LIT ULTRABAR,Philadelphia, PA Nov 2012 – Oct 2014
Bar Back
 Served wine, and bottled or draft beer/created liquor drink recipes—checked identification of
customers to verify age requirements for purchase of alcohol, collected money for drinks served
 Ensured bar met cleanliness standards—constantly sanitized glasses, utensils, and bar equipment
 Maintained bar inventory—stocked bar with beer, wine, liquor, and other related supplies
 Provided an eye-pleasing experience for bar patrons by arranging bottles and glasses to make
attractive displays—sliced and pitted fruit for garnishing drinks
EDUCATION
CHI INSTITUTE,Philadelphia, PA Jan 2009
Associates Degree,Criminal Justice
HARRY S TRUMAN HIGH SCHOOL, Levittown, PA Jun 2007
High School Diploma
REFERENCES
Julie Crist – Owner/Operator of The Tot Cart
(215) 713-4724
Harrison Delgado – Business Owner
(267) 738-2762
Garr Gittens – Comcast
(267) 391-8485