Tessa Robinson has over 12 years of experience in human resources administration and personnel management in the U.S. Army. She has a proven track record of adapting to new environments, meeting objectives, and providing clear communication. Robinson has held roles supporting personnel operations at multiple military installations, and is currently pursuing an Associate's degree in Nursing.

1. 584 Charlemagne Boulevard Elizabethtown, Kentucky, 42701 (301) 653-3258 robinsontessa1@gmail.com
Tessa Robinson
584 Charlemagne Boulevard
Elizabethtown, Kentucky, 42701
(301) 653-3258
robinsontessa1@gmail.com
QUALIFICATIONS SUMMARY
Astute military professional with 12 years comprehensive administrative experience that includes knowledge
on multiple facets of personnel actions and supreme customer service to ensure personnel readiness. Proven
ability to adapt to new surroundings while remaining continuously observant, knowledgeable, and mentally
alert under pressure. Able to employ creative approaches and meet or exceed all designated objectives.
Ability to distill complicated information into clear and concise messages for diverse audiences. • Active
Top Ssecret security clearance• Knowledgeable in the use of office software• Excellent in organization and
communication skills• Effective leader and team player• Experienced in global operations
WORK EXPERIENCE
Human Resources Command (U.S. Army) Fort Knox, KY
Human Resources Administrator Sep 2014 – Present
Audition and interview candidates in order to match their attributes to specific roles or to increase the pool
of available talent.
Serve as a liaison between the Department of the Army and subordinate organizations.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate
individuals.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to
their needs.
Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
Operate office equipment such as fax machines, copiers, and phone systems, and use computers for
spreadsheet, word processing, database management, and other applications.
Locate and attach appropriate files to incoming correspondence requiring replies.
Make copies of correspondence or other printed material.
Complete forms in accordance with company procedures.
Learn to operate new office technologies as they are developed and implemented.
Operate electronic mail systems and coordinate the flow of information, internally or with other
organizations.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to
specific destinations.
File and maintain records.
Read and analyze incoming memos, submissions, and reports to determine their significance and plan their
distribution.
Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board,
and other meetings.
Serve as a link between management and employees by handling questions, interpreting and administering
contracts and helping resolve work-related problems.
Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees,
and administering disciplinary procedures.
Identify staff vacancies and recruit, interview and select applicants.
Plan, organize, direct, control or coordinate the personnel, training, or labor relations activities of an
organization.
Prepare personnel forecast to project employment needs.
Allocate human resources, ensuring appropriate matches between personnel.
White House Communications Agency (U.S. Army) Bolling Air Force Base, DC
Human Resources Administrator Sep 2012 – Aug 2014
Process, verify, and maintain personnel related documentation, including staffing, recruitment, training,
grievances, performance evaluations, classifications, and employee leaves of absence.

2. 584 Charlemagne Boulevard Elizabethtown, Kentucky, 42701 (301) 653-3258 robinsontessa1@gmail.com
Explain company personnel policies, benefits, and procedures to employees or job applicants.
Examine employee files to answer inquiries and provide information for personnel actions.
Compile and prepare reports and documents pertaining to personnel activities.
Answer questions regarding examinations, eligibility, salaries, benefits, and other pertinent information.
Arrange for advertising or posting of job vacancies, and notify eligible workers of position availability.
Select applicants meeting specified job requirements and refer them to hiring personnel.
Inform job applicants of their acceptance or rejection of employment.
Interview job applicants to obtain and verify information used to screen and evaluate them.
Administer and score applicant and employee aptitude, personality, and interest assessment instruments.
Process and review employment applications to evaluate qualifications or eligibility of applicants.
Human Resources Administrator Aug 2010 – Aug 2012
Prepare and review personnel reports and records to ensure accuracy and efficiency.
Analyze internal processes and recommend and implement procedural or policy changes to improve
operations, such as administrative processes and the disposal of records.
Conduct classes to teach procedures to staff.
Implement or oversee environmental management or sustainability programs addressing issues such as
recycling, conservation, or waste management.
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or
operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to
specific destinations.
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages,
or scheduling appointments.
Keep a current record of staff members' whereabouts and availability.
Schedule space or equipment for special programs and prepare lists of participants.
Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
Perform other clerical duties such as answering telephone, sorting and distributing mail, running errands or
sending faxes.
Check completed work for spelling, grammar, punctuation, and format.
Type correspondence, reports, text and other written material from rough drafts, corrected copies, voice
recordings, dictation or previous versions, using a computer, word processor, or typewriter.
File and store completed documents on computer hard drive or disk, and/or maintain a computer filing
system to store, retrieve, update and delete documents.
Print and makes copies of work.
Collate pages of reports and other documents prepared.
Reformat documents, moving paragraphs and/or columns.
Search for specific sets of stored, typed characters in order to make changes.
Adjust settings for format, page layout, line spacing, and other style requirements.
Operate and resupply printers and computers, changing print wheels or fluid cartridges, adding paper, and
loading blank tapes, cards, or disks into equipment.
Transmit work electronically to other locations.
Use data entry devices, such as optical scanners, to input data into computers for revision or editing.
Electronically sort and compile text and numerical data, retrieving, updating, and merging documents as
required.
Monitor the facility to ensure that it remains safe, secure, and well-maintained.
14th Military Police Brigade (U.S. Army) Fort Leonard Wood, MO
Human Resources Assistant Sep 2009 – Aug 2010
Keep records of materials filed or removed, using logbooks or computers.
Add new material to file records or create new records as necessary.
Perform general office duties such as typing, operating office machines, and sorting mail.
Track materials removed from files to ensure that borrowed files are returned.
Gather materials to be filed from departments or employees.
Sort or classify information according to guidelines, such as content, purpose, user criteria, or
chronological, alphabetical, or numerical order.
Answer questions about records or files.
Perform periodic inspections of materials or files to ensure correct placement, legibility, or proper
condition.

3. 584 Charlemagne Boulevard Elizabethtown, Kentucky, 42701 (301) 653-3258 robinsontessa1@gmail.com
Eliminate outdated or unnecessary materials, destroying them or transferring them to inactive storage,
according to file maintenance guidelines or legal requirements.
Examine employee files to answer inquiries and provide information for personnel actions.
Process, verify, and maintain personnel related documentation, including staffing, recruitment, training,
grievances, performance evaluations, classifications, and employee leaves of absence.
Explain company personnel policies, benefits, and procedures to new employees.
Gather personnel records from other departments or employees.
Compile and prepare reports and documents pertaining to personnel activities.
Confer with management to develop or implement personnel policies or procedures.
Prepare or maintain employment records related to events such as hiring, termination, leaves, transfers, or
promotions, using human resources management system software.
Attend company meetings to exchange personnel information and coordinate work activities with other
departments.
Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
Train workers in proper operational procedures and functions and explain company policies.
Observe and evaluate workers' appearance and performance to ensure quality service and compliance with
specifications.
Meet with managers or other supervisors to stay informed of changes affecting operations.
Requisition necessary supplies, equipment, or services.
Analyze and record personnel or operational data and write related activity reports.
Collaborate with staff members to plan or develop programs of events or schedules of activities.
Take disciplinary action to address performance problems.
Participate in continuing education to stay abreast of industry trends and developments.
EDUCATION
ELIZABETHTOWN TECHNICAL AND COMMUNITY COLLEGE Elizabethtown , KY
A.S., Nursing Candidate, Expected graduation, May 2018
GRAND CANYON UNIVERSITY Phoenix, AZ
Completed coursework towards B.S., Management, Mar 2016
LIBERTY UNIVERSITY Lynchburg, VA
Completed coursework towards B.S., Psychology, May 2015
COLUMBIA SOUTHERN UNIVERSITY Orange Beach, AL
A.A.S., Business, Aug 2013
AMERICAN PUBLIC UNIVERSITY Charles Town, WV
Completed coursework towards A.A., General Studies, May 2011
LIBERTY UNIVERSITY Lynchburg, VA
Completed coursework towards A.A., General Studies, Mar 2008