Michael Smerka has over 10 years of experience in computer technology, customer service, and enterprise level support. He has a Bachelor's degree in Computer Engineering Technology and has worked in roles providing remote and on-site support, IT administration, and engineering. He has extensive experience with enterprise software, operating systems, networking, and programming languages. Smerka is skilled at learning new concepts, problem-solving, and communicating effectively.

1. Michael Smerka
620 Brook Dr. Antioch TN, 37013 | (615) 663-1802 | MichaelSmerka@gmail.com
Summary - Demonstrated achiever with exceptional knowledge of computer technology, customer service, and enterprise level
support and solutions.
- Proven background in remote/on-site support and engineering at the enterprise level with key experience in end-user
support and IT administration from both a hardware and software side. Previously supported various operating system
environments including Windows Server 2008/2012 (virtual & physical), Windows XP/7, and OS X.
- Documented experience with enterprise level solutions such as uniFLOW, iSynergy, Progression and SmartSearch as
well as experience with Active Directory, SQL, Server virtualization and backups, desktop imaging, remote desktop
support, advanced troubleshooting, and programming in the C, C++, JS, and Java languages.
- True team player with a proven ability at skilled at learning new concepts quickly, brainstorming creative solutions,
working well under pressure, and communicating ideas clearly and effectively.
Education
State University of New York Institute of Technology (SUNYIT), Utica, NY
Bachelor of Science in Computer Engineering Technology
Achieved Dean’s List for Fall 2007, Spring 2010 and Maintained a minimum 3.25 GPA.
Achieved President’s List for Fall 2009, Fall 2010 and Maintained a minimum 3.75 GPA.
2007- 2011
Hutchinson Central Technical H.S. Buffalo, NY
Regents Honors Diploma with Academic Distinction
Concentration on the Computer and Electrical engineering discipline.
Achieved Honor Roll and Merit Roll.
2003-2007
Career History
Computer System Design Engineer, RJ Young
 Responsible for installation, configuration, maintenance, and troubleshooting of Document
Management, Printing management, and ECM software sold to our customers.
 Communicated with software vendors on product details, issues and feature enhancement as
well as work with vendors to reach desired solutions to meet customer expectations.
 Provide support to customers including overcoming challenges involving customer
environment changes and customization, end user support, as well as discovering and reporting
software bugs.
 Provided Admin and End user training of products upon project completion as well as create
detailed documentation for both the customer and project manager.
Quality Assurance and Software Support Analyst, Academic Software Plus
 Played a key role in new build quality testing of our various software packages.
 Provided expert level support for our software packages as well as helped provide custom
solutions to solve our user’s problems by researching and troubleshooting their issues.
 Served as a knowledgeable resource for computer/technical support knowledge for the office.
Computer Technician, Alternative Information Systems
 Provided technical support to the Buffalo Public School system.
 Daily responsibilities included: PC hardware, software and network troubleshooting,
virus/spyware removal, assisted in PC imaging and deployment, software installation, and
remote assistance.
Assistant Electronics Technician, CEC Entertainment
 Diagnosed and repaired various types of electronic gaming equipment.
 Performed preventative maintenance on electronic equipment
 Assisted the customers with gaming issues and provide quality customer service.
Computer and Network Technician, Primestar Recovery Group
 Repaired and supported end user workstations and general maintenance the office network.
 Provided technical support for the offices employees and administration
2013-2015
2011-2013
2010-2011
Spring 2010
Summer 2009
Memberships & Accomplishments
● Eagle Scout in the Boy Scouts of America.
● Certification to service uniFlow SMB, uniFlow 5.3, iSynergy, and Progression software packages
● Intro to Javascript and Intro to SQL Database Language Certification
● Member of the Revolution Motorcycle Club