John Plasse is seeking an IT position that offers growth opportunities. He has over 10 years of experience troubleshooting both hardware and software issues. Currently he provides desktop support for Hanover Insurance, assisting customers locally and globally to resolve various software and hardware problems. Previously he owned a private repair company assisting clients with a variety of technical issues. He has an associate's degree in PC support and various IT certifications.

1. JOHN PLASSE15 Cameron St. Worcester, MA 01604 · (978)333-0888
jmplasse@gmail.com · https://www.slideshare.net/JohnPlasse
Looking for a position with room for growth and continuous learning. Dedicated, Detail-
oriented IT professional with over 10 years of experience in hardware and software
troubleshoot repair
EXPERIENCE
DATES FROM –JULY/2014 TO PRESENT
EXECUTIVE DESKTOP SUPPORT, COMPUCOM- HANOVER INSURANCE
Assistcustomerslocallyandglobally,withavarietyof software andhardware troubleshoot.
Supportthe engineeringteamcreatingandimplementingeffective solutionsfordailytasks.
Install andsetup technologyonexecutive homeandoffices.
Respond andtrack ticketsusingwithServiceNow ticketingsystem
DATES FROM 2000 – TO PRESENT
CLIENT HARDWARE & SOFTWARE REPAIR, PRIVATE SELF OWNED COMPANY
Assistclientswithavarietyof repairs,backups,restoringfiles,reloadingOS,Installationof
software,virus/spyware/malwareremoval,settingupnew computers,software/hardware
troubleshooting,replace partsinPC’sandlaptops,relocationof servers,etc
EDUCATION
MAY 2014
PC SPECIALIST, QUINSIGAMONT COMMUNITY COLLEGE
3.8 GPA,Courseworkcompleted
HP Certification
Windows 10 certification
IT Help Desk Concepts
Computer Hardware and Support
Advanced Microcomputer Applications (Microsoft Office)
Windows Clients Operating Systems
Unix Operating Systems
Systems Programming
Windows Server 2012

2. 2
SKILLS
 Outstanding customer service and world-
class support in a large, fast paced, highly
pressurized, corporate environment
 Team Oriented and always ready to help
 Skilled at installing and repairing hardware
and software components
 POINTSEC Software
 Symantec endpoint protection
 Ticketing System (BMC ars, ServiceNow
systems)
 Support and maintain computer imaging –
Deployment of Operating Systems,
Applications packages, Windows updates,
Data migration. Software support: Oracle
Products, SQL2005/2008, Lotus Notes,
Outlook, MS Office Package including MS
Access, Adobe Products
 VDI – setup multiple machines.
 Citrix – XenApps Client plug-in support for
End users Citrix connection.
 Small Network configuration
 Wireless solutions configuring routers and
devices
 Strong technical support background in
Windows XP, Windows 7, Windows 10
2000/2003/2008/2012/ 2016 R2 client
and server. Maintaining and repairing
productivity software, hardware, network
peripherals and operating system.
 Install, configure, and manage Backup
and Antivirus software
 Good understanding of Networking
(TCP/IP) concepts (addressing, subnets,
routing).
 Support of a variety of technical issues
including VPN, iPad, Terminal Server,
Internet Connectivity etc.
 Basic knowledge in VB Script, PowerShell,
and Batch.
 OFFICE 2010
 Lotus Notes and outlook support
2003/2007
 General support for VMware server and
workstation
REFERENCESUPON REQUEST