Gerald Lafever is an IT specialist with experience in banking and healthcare IT environments. He has an Associate's degree in Network Administration and is looking for an IT position. He has experience providing tier 1 and 2 technical support, troubleshooting computer and network issues, installing and configuring software and hardware, and managing user accounts and daily backups. His most recent roles include IT support specialist at a credit union and desktop support at a medical center.

1. Gerald Lafever
87 Warbler Dr Kelso, WA ♦ (360) 431-4133 ♦ Geraldlafever@gmail.com
IT Specialist with experience with IT in Banking and Medical environment. Possess an
Associates degree in Network Administration. looking for An IT Position with a great company.
TECHNICAL QUALIFICATIONS:
▪ Methodical troubleshooting / diagnosis skills , Ability to take direction
▪ Ability to multi-task and adapt to changes quickly, Excellent written and verbal communication
skills
▪ Working knowledge of networking, LAN and WAN technologies
▪ Ability to work in a team and communicate effectively across all areas of the business
PROFESSIONAL EXPERIENCE:
IT SupportSpecialist
NW Priority Credit Union - Portland, OR Nov 2015- Jan 2016
▪ Creating and managing user accounts in Active Directory and work group environments
▪ Troubleshooting and resolving computer issues, network issues, and user issues
▪ Installation and setup of software such as Outlook, printer drivers, backup software, Anti Virus
software, and More
▪ Respond to user requests by phone, email or in person
▪ Connecting remotely to computers to assist in user issues
▪ Configure and deploy end user equipment -- desktops, laptops, tablets, phones
▪ Perform daily backup operations, ensuring all required file systems and system data are successfully
backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and
sent off site as necessary
▪ Client Server administrations (installation, maintenance & support)
DeskTop Support
Peace Health Southwest Medical Center – Vancouver, WA Aug-Oct 2015
▪ Provided Tier I & II support, including the installation of PC software, printers and various peripherals,
and provide tier 1 and tier 2 support for users
▪ Experience with Microsoft software products, MS Office Suite, Windows operating systems.
▪ Experience with MS Exchange Server and Active Directory
▪ Provided Excellent communication and gained skills communicating with other employees in the
healthcare field
▪ Installed and troubleshot networks, Windows applications and operating systems, printers, devices
and drivers
▪ Diagnosed and resolved hardware issues related to desktops, laptops, mobile computers, air cards
and other computer accessories
▪ Provided technical support for mobile devices as needed
▪ Provided Remote Support
▪ Re Imaged PC’s and Installed new software
▪ Managed User tickets in Cherwell Ticket Systems
▪ Active Directory
▪ Provided Customer solutions with PC issues and Gained Customer service skills
IT INTERNSHIP:
IT Desktop Support
Peace Health Southwest Medical Center – Vancouver, WA Jan- June 2014
EDUCATION:
Associates of Applied Science Degree: Information Technology (Network Systems Admin.)

2. Heald College in Portland, OR | Degree Completed: July 2014