Krishna shastry has over 10 years of experience in technical support roles. He has worked for several companies including Uber India Systems, HP, IBM, Reliance Digital, and others providing support for computers, operating systems, networking equipment, smartphones and more. His responsibilities have included setting up new offices, remote support, software installation, troubleshooting issues, and coordinating with vendors. He has expertise in Windows, MacOS, networking, remote applications and other technical skills.

1. CURRICULUM VITAE
Krishna shastry
Email: krishna5985@yahoo.co.in Mobile: 7842942629
9676973045
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CAREER OBJECTIVE:
To work in an environment that gives me an opportunity to use my Technical and Interpersonal
skills as a result will be a part in the growth of an organization.
WORK EXPERIENCE:
1. Working as Sr. Mac Specialist at Milestones Inc. (Experis IT services) for UBER
India Systems from Oct 2015 to till date.
Job Responsibilities:
 Setting up New office with All inventory and coordinating with Vendors with Quick
work flow.
 Giving support to all over EMEA/APAC user’s
 Working on Deprovision Tools like Facebook Admin, Casper Admin, Pager duty
etc.
 Handling the BPO process and solving the issue
 Giving Support to MAPS team on their tools like Polaris, Sirius and VE domain
OU.
 Adding to Domain Windows Pc’s and adding users to Active directory to related
OU’s.
 Using JIRA ticketing tool for solving the issue’s of user’s.
 Creating images for Mac OS X for re-install
 Handling Windows environment too.
 Implementing Mac OS X workstations and iPad’s for VC’s
 Connecting to Casper Suite for enrollment, updates of group policies and self
service programs
 Installation and troubleshooting Mac Minis, iPad’s, iPhone’s and all other
smartphones.
 Giving support for Video conference using with Zoom app
 Using Google tools like One Login, Duo, GPanel, Jira Ticketing tool.
 Using Backup’s of user’s with Crash Plan Pro tool for safer backup.
 And giving support thru chat i.e. hip chat and slack which we use for quick
solution.
 Maintaining Inventory and all other stuff.
 Basic troubleshooting of Network issues
 Configuration Network printers for user’s.
 Updating the patches for Mac OS X with Casper Suite.
 Providing support thru remote for all over users (Remote apps like team viewer,
Microsoft Remote desktop)
 Installing, Configuring and troubleshooting of email services like MS Outlook
2007 & 2010, 2013, Mac mail, Mac Outlook, Smartphone’s, iPhone & iPad.
 Logging the calls for hardware problems and coordinating with Vendors to
resolve the issue.

2. 2. Working as a Mac Specialist at HP for Dr reddy’s Lab from March 2015 to Sept 2015.
Job Responsibilities:
 Giving support to VIP user’s
 Implementing Mac OS X Server (doing testing with OS X Server Application)
 Installation and Troubleshooting of OS (Windows XP, Vista and Windows 7,
Windows 8 & 8.1, Windows 10(Trail), Ubuntu, Mac OS X) problems.
 Adding to Domain of Client place & Proxy setting for accessing Internet
connectivity, Share network Drive’s.
 Providing less time resolution and solving the issue
 Installation of MS-Lync, MS-Outlook, VPN connectivity
 Solving the internal links of DR Reddys Lab portal issue’s
 Giving support for Mac, iPhone, iPad, Smartphones related to hardware or OS
issue’s
 Maintaining the Escalation matrix
 Maintaining Hardware & Software asset inventory.
 Giving Support from remote management i.e. SCCM, MSCTC and other third
party Remote Tools (AMMYY ADMIN, TEAM VIEWER, VNC).
 Installing Synchronizing Software’s for Mac to Store data in Network Share
Drives of User’s (Created in Server).
 Monitoring, Updating and managing MC AFee Antivirus. Updating regular
service packs, patches and live updates.
 Installing, Configuring and troubleshooting of email services like MS Outlook
2007 & 2010, 2013, Mac mail, Mac Outlook, Smartphone’s, iPhone & iPad.
 Logging the calls for hardware problems and coordinating with Vendors to
resolve the issue.
3. Worked as a Mac & Desktop Support Engineer at IBM for ISB client from April 2014
to February 2015.
Job Responsibilities:
 Supporting 1000 users (400Staff + 600 Students) via Ticketing Tool (IBM-TSRM)
Telephone Chatting, Email and walk-ins.
 Adding to Domain of Client place & Proxy setting for accessing Internet connectivity,
Share network Drive’s.
 Giving Support Mac User’s and solving their Queries, looking towards Windows
PC’S, Laptop’s & Tablet.
 Installation and Troubleshooting of OS (Windows XP, Vista and Windows 7, Ubuntu,
Mac OS X) problems.
 Installing Synchronizing Software’s for Mac & Windows to Store data in Network
Share Drives of User’s (Created in Server).
 Attending Calls like, Outlook, Software Installations, OS Related issues, User
account creation and system deployment.
 Giving Support from remote management i.e. SCCM, MSCTC and other third party
Remote Tools (AMMYY ADMIN, TEAM VIEWER, VNC).
 Maintaining Hardware & Software asset inventory.
 Monitoring, Updating and managing Symantec Antivirus. Updating regular service
 Packs, patches and live updates.
 Installing, Configuring and troubleshooting of email services like MS Outlook 2007 &
2010, 2013, Mac mail, Mac Outlook, Smartphone’s, iPhone & iPad.
 Installing, Configuring and troubleshooting of Network Printers and Local Printers.
 System Related problems, Software Installations, Antivirus updating (Symantec
12.1).
 Installation and troubleshooting of Data Card issues
 Resolving VPN Connectivity problems and Internet Related Issues.
 Resolving the desktop related issues and application related issues
 Logging the calls for hardware problems and coordinating with Vendors to resolve
the issue
 Regular updates of the windows patch at the user end.
 Blackberry and Smart Phone mail configurations, iPhone’s, and iPad’s too.

3. 4. Worked as a Technical Service Engineer at I store by Reliance digital for
Reliance Resq from July 2013 to March 2014.
Job Responsibilities:
 Giving support to APPLE Products like iPhones, iPad, MacBook’s & iMac, Routers,
etc.).
 Looking forward of Two Store’s as mac Technician (In orbit mall, Ashoka Mall)
 Solving the customer requires.
 Maintaining and Updating third party software’s
 Maintaining backups and giving Demo’s on New Products.
 Maintaining Job Sheet records for updating the Product details.
 Assembling, De-assembling, installation of all types Peripherals.
 Logging into GSX (Global Service Exchange) ordering the parts & Diagnostic.
 Videoconferences for Apple coordinate with TSPS and closing the Escalation
matrix.
 Giving support through phone, Email/chat.
 Updating the Financial settlements thru SAP.
5. Worked as FMS engineer at CMS Info systems for (DELL Project)
From Sept 2012 to Jan 2013
Job Responsibilities:
 Receiving calls and resolving issue at onsite.
 Maintaining and Updating third party software’s
 Maintaining backups and updating of Anti-Virus.
 Installing Printers and Drivers, Updating Bios.
 Configuring LAN connectivity and Wireless.
 Assembling, Dissembling, installation of all types Peripherals.
6. Worked as a Network & Systems Engineer at HMRI 104 from Aug 2008 to
DEC 2009.
Job Responsibilities:
 Looking after Laptops and Desktops, Printers, and R-Cards and broad band
connectivity and using remote log in from one destination to another.
 It is based on MS SQL SERVER Application and my job is to check out the queries
and solving the issues of application,
 Directly communicating to Application support team
 Making Backups, installations, providing net connectivity day to day updates
 Going daily to field and updating antivirus and many other issues.
 Giving servicing to HP, DELL, Acer and Desktops.
7. Worked as Customer Support Engineer in Unique Systems from July2005 to
Oct 2007.
Job Responsibilities:
 Installation, Maintaining & giving support to Desktops and Other Peripherals
 Follow ups from my team members
 Solving queries of customer thru online (Voice chat), mailing chat.
 Maintaining perfect support to customer.
 Assembling, Installations, Configuration and Troubleshooting hardware & Software
Problems.
 Installation, Configuration and Maintaining Windows 98/ 2000, /XP and 2003, Client
Support.
 Giving support to all type of Peripherals.

4. EDUCATIONAL BACKGROUND:
 Bachelor of Commerce from Osmania University.
TECHNICAL EXPERTISE:
Hardware: Computer assembling, mother broad, Processor, memory,
Troubleshooting, Installation Printers, ALL Brands Laptops & Desktop, All in
One’s.
Operating systems: Windows XP, Windows 7 & 8 & 8.1, Windows 10 ,
Windows vista, Mavericks’, Yosemite, IOS, VMWare, Ubuntu, Virtual box and all other
Third party Software’s, MS-Lync, Casper Suite for Mac OS X and iPhone’s
And ipad’s too with all smartphones too.
Networking: Home based routers, Wireless, Net Setter Broad band, VPN.
Juniper VPN and Pulse Secure too.
Remote Application: VNC, Team Viewer, AMMYY ADMIN, SCCM, MSTC.
Technical skills: Tally9i, Certified DCSE (Dell Support Engineer), MS-Office,
Hardware & Networking. Preparing for ACMT Certification.
ACHIEVEMENTS:
 Awarded as Best Employee HMRI -104.
 Awarded as Best Employee (IBM India Pvt Ltd) for Quicker Solver.
 Awarded as Best Tech Support at HP (client Dr. Reddys Lab).
PERSONAL DETAILS:
Father Name : Narasimha Shastry
Date of Birth : 7th February, 1983
Languages Known : English, Hindi, Kannada, and Telugu
Address : FLAT NO: 103, RAM SRI ELITE Apartment,
AltafNagar, BairamalGuda, Ranaga Reddy
Dist., Saroornagar Mandal, Hyderabad,
Pin code: 500035.
Place : Hyderabad.
Date : Krishna shastry