A reflection of my resume will show I am ready to move forward in my career.

1. Cathy Willingham
325 Warrior Rd.  Madison, TN 37115  (615) 766-7004  c.willingham63@yahoo.com
https://www.linkedin.com/in/cathywillingham
Education
Illinois Central College Associates degree Paralegal
Ashford University Bachelor’s degree Psychology – Organizational Management
Human Resources Specialist
 Professional offering a 15 years Call Center Experience distinguished by commended performance and
proven results including case management
 Extensive background in Customer Service, including experience in employee and customer retention,
staff development, mediation, conflict resolution, and, confidential records management, policies development
and legal compliance and confidentiality.
 Demonstrated success in negotiating win-win compromises, developing teambuilding programs, and
explaining corporate policies, job descriptions and management reports.
SKILLS
FMLA/ADA/EEO/WC
HIPPA Policies & Procedures
Mediation & Advocacy
Escalations
Customer Retention
Employee Relations
Training & Development
Performance Management
PROFESSIONAL EXPERIENCE
ICONMA Temporary Services at DELL-EMC
 Sales Analyst reviewed sales opportunities, corrected quotes and orders as necessary
 Assisted Co-workers as needed
Modis Temporary Services at C.S.C. Life Insurance Division Nashville, TN. December 2015 – October
2016
 Bill Changes
 Reinstatements
 Status Changes
Escalation and Leave Specialist, Hewitt/LCG, Federal Way, Washington December 2006 - March 2009
• Worked with an assigned unit managing claims for various types of leaves
• Work with those customers who were escalated to me
• Assisted people in my unit adapt to changes
Training and Job Development, Goodwill Industries of Middle TN, Nashville, Tennessee
February 2003 - March 2004
 Performed background checks to ensure eligibility for retail training
• Developed and facilitated new client orientation
• Trained a variety of people jobs in the community
• Assisted Clients in job search

2. C A T HY WI LL IN GHA M Phone:(615) 766-7004  Page 2
Human Resources Specialist, Dell Computer, Antioch, Tennessee October 1999 - May 2001
• Facilitated new hire orientation and benefits enrollment
• HRIS
• Change of status for employees at all levels
• Reviewed pre-hire applications and background checks
Technical Support, Dell Computer, Antioch, Tennessee August 1999 - March 2001
Telephone Technical Support Customer Service
Personnel Services Coordinator, Community Workshop and Training Center, Peoria, Illinois, December,
1997 - June 1999
• Coordinated all human resources functions including recruiting and interviewing and doing background
investigations on applicants, people who would be working with mentally challenged adults
• Onboarding, facilitated meetings, orientations, and benefits enrollment,
• Maintained human resources database
• 100% on CARF audits
Youth Advocate/Crisis Intervention, Catholic Social Services, Peoria, Illinois January 1994 - January
1998
• On call position working with youths in a variety of settings including respite, foster care, police
departments, family crisis issues, CASA, probation
• Primary goal of keeping families together or bringing them back together when possible