Paul Paek has over 10 years of experience providing IT support across various platforms including Windows, Linux, and MacOS. He has worked for both government agencies and private companies, maintaining network infrastructure and providing technical support. He has strong skills in networking, security, and troubleshooting complex issues remotely.

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Paul Paek
SUMMARYOF QUALIFICATIONS:
Mr. Paekhasa broadknowledge base forsupportingmulti-platform/systemsenvironments
rangingfromWindows,Linux,andMACiOS.He isexperiencedinprovidingdesignandsupport
for Enterprise level solutions(i.e., WindowsServer, MicrosoftExchange,firewalls,switches,
routers, VPNs).He has 10+ yearsof experience inITprovidingsolutionsandsupportfor
convergingtechnologies.He supportssmall tolarge Fortune 500 companies(5-1000+ users)
withthe abilitytoremotelysupportoffsiteusers.Mr.Paekhasexcellentmulti-taskingand
communicationskills.He isadeptatfunctioninginhighvisibility,highpacedanddynamic
environments.
EMPLOYMENT HISTORY:
Epsilon,Inc. –U.S. Office of Personnel Management April 2013 – Present
Network Engineer Washington,DC
 As a memberof the NetworkOperationsteam, isresponsible formaintainingthe
operationof networkinfrastructureandavailability of servicesforU.S.Office of
Personnel Management(OPM).
 Mr. PaekworkswithotherNetworkOperationsteammemberstomaintain200+ Cisco
L2/L3 switches,routers(Catalyst6509, 4507, 3560, 2900…), andJuniperfirewalls
locatedall across the U.S. - performinghardware andsoftware upgrades,
troubleshootingsite outages,andconfigurationchangestoprovide highavailability,
networkintegrity,andsecurity.
 Manage IPs,vlans, ACLson OPMnetworkdevices. Leadengineersin
designing/developinginfrastructure forclientprojects.
 Monitorand troubleshootLAN/WANforerrors usingRiverBed,PRTG,andSolarWinds.
Monitorbandwidthusage,bottle necks, andworkwithISPtoquicklyescalate and
resolve outages.
 In charge of maintainingCisco Call ManagerVoIPserversandhelpingtroubleshootend-
pointdevice connectivity (VoIPphonesandsoftphone client).
 Works withSecurityteamtoidentifythreatsandhelpmitigate vulnerabilitiesfound.
 Provide reportingtouppermanagementasneededand ona monthlybasis,providing
networkstatisticsonLAN/WAN resource utilizationovertime.
 Provide supporttoHelpDeskstaff identifynetworkrelatedproblemsonend-points
connectingtonetworkresources.
 Supportsongoingdocumentationof networkinfrastructure.
SOURCEfire,Inc. July 2012 – Jan 2013
Technical Customer Support Engineer Columbia,MD
 As part of a teamprovide supportforSOURCEfire IPS/IDS/Firewall/Switch/Router
appliances. Troubleshootingconfigurations,hardware failures,andsystemerrors.
 Part of my responsibilitiesare tomanage multiple casesforfortune 500accounts and
correctlyprioritizingcasesastheycome in viaphone,ticketingsystem, orbyteamleads.
 Provide overthe phone supportandremote sessionstoresolve complexcases
 TroubleshootSOURCEfire'sRedHatbasedOS and MySQL usingtoolssuchas TCPdump,
Wireshark,SSH,Telnet,MySQLqueries,andsnort.
 Performtuningof SOURCEfire appliances –configuringrules,modifyingsystemsettings,

2. and resource performance tuning
 Work withdeveloperstoidentifybugsinproducts
 Work withVulnerabilityResearchTeamtohelpresearchFalse/Positives,
False/Negatives,andrule coverage forzero-dayvulnerabilities.
 DevelopKnowledge Basedarticlestobe use bySOURCEfire employeesandcustomers.
The Hendry Jackson Foundation July 2011 – July 2012
ComputerSupport SpecialistII Bethesda,MD
 Provide TierI& II supportfor onsite andoffsite usersinmulti-platformenvironment
(MAC andPC)
 Manage and monitorHPswitchesusingVLANs,portsecurity,andMACaddressingto
preventunauthorizedconnectionsof rogue devices.
 In charge of evaluatingandimplementingNetworkAccessControl appliance. Withinthe
scope of workprovide accesscontrol overmanagedandunmanageddevicesconnecting
to HJF’snetwork,planandimplementpoliciestocontrol remediationtasks,andprofile
and monitordevicesconnectedidentifyingbaselinesandabnormal networkactivity.
 In charge of implementandmanagingenvironmental monitoringappliances/devicesfor
datacenterslocatedinmultiplyonsiteandoffsite locations. ManagesAPCNetBotz and
InfraStruXure Central Serverstosendreportsonthresholds,trending,andalerts.
 In charge of evaluatingandprovidinganenterpriselevel Wi-Fi solutionforthe
organizationanddeploymentfromstarttofinish.
 In charge of managingthe entire organizationsWi-Fi solution.
 Provide supportfordatacenterand facilitymoves. Incharge of cable managementin
LAN closetsand documentingpertinentinformation.
 SupportVoIPaccountcreationsand end-usersupportforShoreTelphones
 Restoredfailedbuildingsecurityaccesscardcontrolsby replacingfailedhardware used
for transmittingauthenticationinformationtokey-server(ReadyKey)
Busy Bee Environmental Services Oct 2009 – June 2011
Network/SystemEngineer Washington,DC
 Manage and supportBusyBee’sinfrastructure suggesting,implementing,and
maintainingnetworkandemail services.
 Hardware/software evaluationandpurchasing,troubleshootingnetworkLAN/WAN
outages,email availability,VPN,andfirewall management.
 Responsible formanagingandmaintainingExchange,Active Directory,backups,and
print/fileserver(i.e.installingpatchesandsecurityupdates,creatingandmanaginguser
accounts,configuringandsettingupemail accounts).
 HelpDesksupportforonsite andoffsite usersprovidingtimelytroubleshootingand
resolutiontocomputerfunctionalityissue.
 Provide hardware/softwaresupportforMicrosoftOffice,printers,antivirus/spyware
protection,andpatchmanagement.
IQ Solutions,Inc. Nov 2003 – June 2011
Desktop Engineer Rockville,MD
• Responsible as the sole point of contact to respond to end-user inquiries and interruption
of service calls.
• Assists administrators in troubleshooting LAN connectivity as well as offsite/onsite user

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connectivity to VPN,Webmail, and all Internet services.
• Responsible for managing Help Desk ticket queue supporting 300+ onsite/offsite
employees.
• Manage and close Help Desk tickets in timely manner escalating to administrators when
needed, while also managing and completing projects assigned by management.
• Creates and maintains FAQs and SOPs to provide easily accessible responses to common
issues and inquires.
• Manage user account permissions and file/print server access through Active Directory
and Server 2008 ACLs.
• Manage email account creation and setup on Exchange server and end user’s Outlook
client to provide access to personaland project related email accounts.
• Responsible for configuring/imaging of all enterprise desktops and laptops (in a
Window/MAC environment), maintaining images, assessing hardware/software
requirements, migrating data,scheduling for maintenance.
• Manages program installation, updates/service packs,troubleshooting, computer
deployments, etc.
• Responsible for configuring, deploying, and troubleshooting VoIP phones connected to
IQs VoIP network. Setting up VLAN id when needed and troubleshooting connectivity
(e.g. VLAN switch configuration and DHCP).
• Projects or services provided outside Help Desk scope of work include Firewall
configuration, router setup, IDS/IPS setup, Exchange troubleshooting.
• Responsible for training and managing of all department interns.
EDUCATION HISTORY:
CurrentlyenrolledinBachelors program for InformationAssurance
CERTIFICATIONS/TRAININGS:
 CCNA
 Security+
 Network+
 MicrosoftCertifiedProfessional (MCP) - MicrosoftServer
 Sourcefire/FireAMPCertifiedExpert (IPS/IDSantivirus)
Network Protocolsand ToolsUsed:
 OSPF,EIGRP,RIP
 GRE, VPN,Radius,TACACs
 TFTP, FTP,SCP
 TCP/IP,UDP,DNS, DHCP, SMTP, ARP,HTTP(s)
 Wireshark,SolarWinds,PRTG,RiverBed,Xceedium(Xsuite),ForeScout,CiscoNAC,Steel
BeltedRadius,NMAP…
CLEARANCE LEVEL:
Active PublicTrustclearance