Nayomi Tesfaslassie is an experienced manager and customer service professional seeking a new opportunity. She has over 2 years of experience in roles such as independent consultant, housekeeping, pharmacy technician, cashier, office assistant, and tutor. Her skills include client and project management, effective communication, building customer loyalty, administrative assistance, and attention to detail. She is proficient in Microsoft Office and has a high school diploma and associate's degree in public health/nursing.

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Nayomi Tesfaslassie
Professional Summer
Experienced manager with excellent client and project management skills. Action-oriented
with strong ability to communicate effectively with technology, executive, and business audiences.
Talented Customer Service Associate skilled at balancing customer needs and company demands.
Effectively builds loyalty and long-term relationships with customers while achieving all individual
sales goals. Committed and motivated Administrative Assistant with exceptional customer service
decision-making skills. Strong work ethic, professional demeanor and great initiative.
Experience
Ambit –Independent Consultant from home , ▪ 09/2016 – Present
Implemented a consultative selling approach on all inbound calls. Conducted business to business
telephone sales. Contacted new and existing customers to discuss how their needs could be met with
specific products and services. Responded to all customer inquiries in a timely manner. Exercises sound
judgment in issuing credits and making exceptions to customer policies to maintain high levels of
customer satisfaction. Extended customer subscriptions,offering discounts and promotions to ensure high
customer retention rates. Informed customers about sales and promotions in a friendly and engaging
manner.
Court Yard – Housekeeping , Columbia SC ▪ Aug 2016– Sep 2016
Delivered requested items to guests’rooms. Hand dusted and wiped clean office furniture, fixtures
and window sills. Swept and damp-mopped private stairways and hallways. Cleaned the exterior surfaces of
lighting fixtures, including glass and plastic enclosures. Dusted ceiling air conditioning diffusers and
ventilation systems. Cleaned and returned vacant rooms to occupant-ready status.Operated incinerators and
trash compactors to dispose of garbage.Stocked toilet tissue and paper towels, as well as otherrestroom .
CVS Pharmacy– Pharmacy Matthews NC ▪DEC, 2016– Feb 2016
Entered new patient profiles and prescriptions into medication input software
system. Communicated directly with doctors'offices via telephone,fax and email. Provided friendly
customer service at prescription drop-off and pick-up counters. Dispensed and delivered patient medications
to patients throughout the hospital. Worked closely with pharmacists and used medication input software to
safely and accurately dispense medication. Efficiently answered multi-line phone and processed high volume
of order requests from nurses,doctors and pharmacists.
Thomas Grocery –Cashier, Charlotte NC ▪ Feb 2016 – Aug 2016
Assessed customerneeds and responded to questions. Cleaned and straightened work area. Issued
receipts for purchases and gifts. Bagged merchandise by following standard procedures. Organized
register supplies. Worked with customer service to resolve issues. Unboxed new merchandise. Rotated
stockto maintain freshness. Worked overtime shifts during busy periods. Provided professionaland
courteous service at all times. Operated cash register with proficiency.
Wells Fidelity –Office Assistant/Date Entry , Charlotte ▪ Oct 2016 – May 2016
Computed, recorded, and proofread data, records and reports. Created and executed marketing/PR
campaigns, including new product introductions and existing product development. Created standard
quarterly marketing collateral while ensuring all deadlines were met. Reviewed, researched and negotiated
insurance, health plans, benefit packages and othercontracts. Verified that information in the computer
systemwas up-to-date and accurate. Eliminated outdated records by sending the records to be

2. scanned.Developed and created a more effective filing systemto accelerate paperwork processing. Assisted
with payroll preparation and entered data into cumulative payroll document.
Tutoring , Matthews NC, Aug 2014– June 2015
Helped a student with homework Assignments,getting ready for test, with math , reading writing ,
science and social studies and help a student with staying organized.
Programming and Software Skill
 Detail oriented
 Record-keeping
 P roblem resolution
 Schedule management
 T ravel administration
 Self-starter
 Deadline-oriented
 Spreadsheet development
 Staff motivation
 Insurance processing
 Safety-oriented
 T eam player
 Skilled multi-tasker
 O rganized
 Data management
 Results-oriented
 O perations management
 C lient-focused
 Q uick learner
 C omputer proficient
 M icrosoft O ffice File/records maintenance
 Reports generation and analysis
 C ontract negotiation/review/drafting
 C ontract auditing
 T raining and development
 Design, layout and typography
 Scheduling
 C onflict resolution
 Social media marketing
 Internet marketing
 Excel , A dobe
Education
David W Butler - High School Diploma Feb 2014
Central Pediment Community - Associate in Science 2016
South University - Public Health/ Nursing - Current
Reference
When asked