Melissa A. Jones has experience working in analytics, customer service, and education. She has a Bachelor's degree in Communication from Johnson C. Smith University and has held positions at Wells Fargo Insurance, BG Staffing, Iqor, and as a teacher's assistant at two charter schools. Her experience includes conducting research, maintaining databases, processing payments, assisting teachers, and providing customer support. She is proficient in Microsoft Office and typing over 55 words per minute.

1. Melissa A. Jones
Mobile: (704)-726-8710 Email: Jonesamelissa@gmail.com
EDUCATION
Bachelor of Arts Communication: 3.4 GPA Johnson C. Smith University
August 2011- December 2015 Charlotte, North Carolina
PROFESSIONAL EXPERIENCE
Wells Fargo Insurance, Analytics Specialist Charlotte, NC (May 2016-July 2016)
Primary Duties:
 Collaborated with various departments within Wells Fargo Insurance to complete this
project by the FATCA/IRS mandated deadline.
 Research third parties contact information (18k+ third parties)
 In depth research using company resources and Google to find companies who have been
bought, acquired, or dissolved
 Submit requests for (W-9/W-8) forms to the third parties and review for accuracy.
 Analyze data (received data vs. internal data) and perform cleanup of inaccurate
information.
 Maintain database, develop, and perform status reports
BG Staffing, Leasing Consultant Charlotte, NC (January 2016-March 2016)
Primary Duties:
 Accept rental payments and give immediately to Assistant Community Manger
 Maintain current resident files- verified for accuracy
 Maintain and record daily inspections for the community
 Assist management team with other various tasks as required
Iqor, Accounts Payable Associate Charlotte, NC (June 2013-August 2015)
Primary Duties:
 Satisfied customer complaints by clarifying and researching information
 Maintained customer service database for AEP by thoroughly documenting conversations
 Assisted with processing and operational responsibilities within Accounts Payable
 Responsible for high volume/ paced data entry
Building Educated Leaders for Life, Teacher’s Assistant Charlotte, N.C. (August 2012-March 2014)
Primary Duties:
 Assisted lead teacher with coordinating instruction
 Monitored, modeled, and corrected students’ behavior to maintain a safe learning space
 Observed students' performance, and recorded relevant data to assess mastery
Sugar Creek Charter School, Teacher’s Assistant Charlotte, NC (May 2012- August 2014)
Primary Duties
 Offered remediation of academic concepts related to Algebra and Literacy to third and
fourth grade scholars based on North Carolina’s Essential Standards
 Planned collaboratively with the lead teacher to create lessons that were differentiated,
rigorous and engaging for students at various levels
 Led small group instruction for students who needed additional support
TECHNOLOGY
Microsoft Word, Excel, Access, Power Point, Live Meeting, Outlook, Nexsure, Benefit Point, WIP(Work In
Process), Agreement Database, Type 55+ WPM, IQNavigator