Anni Schneider is an experienced professional in project coordination, technical support, and sales, with a background in telecommunications and healthcare. Throughout her career, she has successfully managed numerous projects, improved training programs, and supported customers in resolving technical issues while continually pursuing additional certifications in medical billing and coding. Anni is known for her charismatic approach and ability to create effective training materials and processes that enhance team performance.

1. ANNI SCHNEIDER
NASHVILLE, TN
SCHNEIDER5222@MSN.COM | 615.969.6332
www.linkedin.com/in/annischneider
A tenacious, charismatic, and enthusiastic competitor;
always in search of new challenges to not only rise to, but surpass.
I believe in approaching every situation with an open mind and a positive attitude.
Professional Experience:
Equinox 5, Telecommunications and IT Service Provider
3/2016 – 6/2016 Brentwood, TN
Project Coordination & Implementation Specialist
● Managed life cycle of orders submitted by sales reps, from close of sale to finished project
● Tracked daily nearly 100 projects in different stages of the process, and reported status to
executive team, customers, and sales reps
● Assisted customers in completing essential site requirements for their locations be met to better
ensure scheduled dates could be met
● Coordinated installers, carriers, vendors, and customers to secure availability for services
● Answered support calls, during business hours and on-call, from existing customers with issues
ranging from wanting changes on their phone display, to a complete service outage at location
DaVita Healthcare Partners, Dialysis Services, 2/2012 – 9/2015 Nashville, TN
Strategic Business Support Specialist
● Took incoming calls and opened tickets to investigate, diagnose, and resolve software and
hardware faults, system and network issues, within Windows XP, 7, 8, and 10 environments
● Supported mobile devices: Blackberries, iPhones, iPads, Android, and Windows phones
● Point of contact for billing department to resolve discrepancies regarding patient insurance
Was appointed Trainer for the team after 3 months
● Prepared fresh, new, and up-to-date training materials
This reduced length of previous training classes from 3+ hours to 1 and a ½
● Conducted training classes in person and remotely
When a new CRM was implemented, I became part of a 3-person team chosen to
assist in building the new company Knowledge Base (KB)
● Updated existing KB documents to include and created an enormous amount of new material
● Completely redesigned the database structure which allowed tracking of what information was
accessed, by who, and how often
These changes gave our users the ability to collect, analyze, and summarize data in
seconds rather than hours
Computer Repair Technician, 12/2008 – 11/2011
Salina, KS & Denver, CO
Self-Employed – IT Consultant
 Generated initial business through knocking on doors, dropping flyers, and online ads
 Built a large customer base, in both cities, mostly off referrals
 Repaired both Apple and Windows based laptops and PCs; dealt with hardware, software,
networking, wireless issues, etc.
 Provided data backup and recovery solutions
Lincare, Home Oxygen Services, 4/2008 – 10/2008 Salina, KS
(Attended college while working here, moved away when I graduated)
Office Administrator
 Maintained confidential patient files, updated medical information, prescription changes, etc.,
while adhering to all HIPAA guidelines
 Ordered, maintained and inventoried all medical supply stock
 Worked with doctor's offices and insurance companies to help secure patient reimbursement

2. Hewlett Packard – (contract position, TEKSystems) 6/2007 – 11/2007 Denver, CO
Sales Support Coordinator
 Researched expiring contracts in order to provide the sales reps the information they needed to
contact the customer, such as changes in pricing per license or availability
 Verified and confirmed that contracts met corporate compliance standards before being signed
 Responsible for tracking and reporting closed sales for entire sales team to management
DISH Network, 6/2006 – 5/2007 Denver, CO
Technical Support, Senior Outbound Sales Specialist
 As a Technical Support Specialist, answered inbound technical and billing support calls
 Promoted to Outbound Sales team, whose goal was to regain the business of customers who
had previously disconnected their service voluntarily
Quickly became a team leader, helping to motivate the team by creating games tied
to Closed Sales (more sales, more chances to play, etc.)
TriStar Enterprises, Home Cleaning System Sales
(Held Several Positions) - 2001 - 2006 Wichita, KS & Denver, CO
Outside Sales and Field Trainer (Wichita, KS) 10/2001 – 11/2002
 Trained new outside sales representatives during live sales demonstrations
Surpassed sales expected for new salesman, continuously outsold fellow reps
 Moved to Denver and into the Marketing Department of the business)
Marketing Department Team Member (Denver, Corporate Office) 1/2003 – 6/2003
 Made calls using several lead generation methods to set appointments for in-home sales
demonstrations for sales reps
Marketing Department Supervisor (Denver, New Location) 8/2003 – 2/2006
 Recruited to help open a new TriStar office and assist in building the Marketing Department
 Started out doing lead generation as I had at the previous office
Promoted to supervisor of the Marketing team within 6 months
 Became responsible for all aspects of hiring for that department – conducted candidate
interviews, involved in final decision making, and responsible for all training
 Updated training materials to better fit our office goals, implemented lead generation
programs not previously utilized, and started using mentor programs for new hires
The new programs increased Marketing Department’s numbers immediately
which in turn increased office sales and general morale
Earned 3rd Place Marketing Department of the Year within the first year
Education:
Received Computer Networking Certification
Brown Mackie College of Kansas, Salina – Graduated in 2009
Currently enrolled in classes to receive CMAA & CBCS - medical billing and coding
certifications in order to expand my professional skill set.
Certifications:
HDI Certified