Nisha Chand has over 15 years of experience in customer service for transportation of complex shipments, including pharmaceuticals and biological samples. She ensures client retention through building relationships and resolving concerns. As Domestic Customer Service Lead Agent for World Courier, Inc., she supervises critical shipments, oversees key accounts, and resolves issues. Previously, she held roles in human resources and retail management. Nisha has strong skills in Microsoft Office, project management, and shipping compliance regulations. She aims to improve professional relationships through empathetic and collaborative teamwork.
Accomplished, dedicated and highly knowledgeable business professional with specialization in healthcare/dental industry. Credited with 20-years of performance driven leadership to include both Practice and Office Management. Illustrate strengths supporting and managing projects to include customization of software and utilizing root cause analysis while leading as project manager to resolve revenue loss and safeguard moving forward. Offer strengths working cross-functionally and developing strong trusting business relationships with internal and external customers. Utilize human resource initiatives through managing and training personnel. Represent professionalism, integrity, mission and culture.
Accomplished, dedicated and highly knowledgeable business professional with specialization in healthcare/dental industry. Credited with 20-years of performance driven leadership to include both Practice and Office Management. Illustrate strengths supporting and managing projects to include customization of software and utilizing root cause analysis while leading as project manager to resolve revenue loss and safeguard moving forward. Offer strengths working cross-functionally and developing strong trusting business relationships with internal and external customers. Utilize human resource initiatives through managing and training personnel. Represent professionalism, integrity, mission and culture.
To utilize and implement my work related experiences of demonstrated leadership,
organization, and critical thinking with excellent communication skills, customer service, and hard work ethic. Maintain a team player mentality to improve all working relationships. Showcase the ability to become a valuable asset to any part of the company by relying on my strong skills.
To utilize and implement my work related experiences of demonstrated leadership,
organization, and critical thinking with excellent communication skills, customer service, and hard work ethic. Maintain a team player mentality to improve all working relationships. Showcase the ability to become a valuable asset to any part of the company by relying on my strong skills.
The GPS Act, proposed by Representative Jason Chaffetz and Senator Ron Wyden, seeks to give government agencies, commercial entities, and private citizens specific guidelines to when and how geolocation information can be accessed and used. At present, there are no U.S. laws that directly address GPS tracking data, and with the proliferation of trackable devices like cell phones and GPS systems, the act is aiming to update regulations and guidelines to reflect modern sources of privacy concerns.
Nachhaltigkeit ist eine moralische und wirtschaftliche Pflicht. Nachhaltiges Unternehmertum bedeutet auch ‚auf dem Boden‘ zu bleiben und gemeinsam die Ärmel hochzukrempeln. Nachhaltigkeit stellt einen Mehrwert dar. Wir dürfen stolz darauf sein, dass wir diesbezüglich in unserer Branche Vorreiter sind.
Sustainability is both an ethical and a commercial obligation. Implementing sustainability is therefore a matter of ‘just doing it’ and pulling up our sleeves together. Sustainability is added value. We are proud of the fact that we are the sector's trendsetter in this area.
User Stories Writing - Codemotion 2013Fabio Armani
Stefano Leli (Freelance) - Fabio Armani (OpenWare)
Scrivere user stories dovrebbe essere facile...almeno in teoria. In realtà nella pratica ci troviamo troppo spesso a combattere con storie vaghe o troppo tecniche, storie che non possono essere testate o addirittura che non portano alcun valore. In questo workshop cercheremo assieme di comprendere la differenza tra requisiti funzionali e User Story, tra User Story e Use Case, mediante dei case study.
Driven Executive Assistant adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency and achieve organizational objectives. Administrative professional possessing a strong desire to learn and grow professionally. Proficient in MS Office. Persuasive speaker and negotiator. Personal Trainer skilled at motivating and coaching clients to meet personal health and fitness goals. Excellent interpersonal and time management skills.
1. Nisha Chand
nchand@msn.com
Key Strengths
Over 15 years of progressive experience in customer service requests for transportation of highly complex shipments
requiring timely delivery.
Expertise in domestic shipping of temperature-controlled pharmaceuticals, biological samples, dangerous goods, select
agents or toxins, life-saving medication, AOG parts, and laboratory mice.
Ensure client retention by building rapport with customers and empathizing with them and resolving their concerns.
Provide analytical and guided support to customers, colleagues, and business developers.
Efficient in learning new skills effectively and mastering skills independently.
Empathetic and optimistic approach toward improving professional relationship and building a cooperative, collaborative,
and teamwork environment.
Experience
Domestic Customer Service Lead Agent
World Courier, Inc., an AmerisourceBergen Company, New Hyde Park, NY July 2005-Present
Monitor employee shifts locally and remotely, exercise initiative and independent judgment, and delegate responsibilities
utilizing the best attributes of my colleagues.
Ensure calls in the queue are answered, monitor and address emails from customers, business developers, management, and
overseas offices, resolve internal inquires.
Review and oversee accuracy of orders, price quotes, and documentation required for shipment transportation.
Supervise critical, time-sensitive, temperature-controlled, and life-saving shipments, and oversee key accounts.
Resolve discrepancies, enlist the assistance of agents and airline resolution teams to locate mishandled or lost shipments,
and escalate unresolved issues with airline account executives.
Ensure that necessary actions are taken to resolve customers’ problems and refer unresolved customer grievances to business
developers, designated departments, and management for further investigation.
Comply with air and ground transportation regulations, company policies, and maintain smooth shipment logistics.
Developed MS Excel based time calculators that help determine mishandled shipment delays and product lifespans.
Proficient with company specific programs: WorldStar, BioStar, OpStar, Optiview, and OAG.
Human Resource Assistant
Provident Mutual Life Insurance, New York, NY June 2001-February 2002
Managed the HR portal of employee shift schedule, payroll, and absences; approved or declined vacation requests.
Assisted the Regional Vice President with letters, and inquiries to customers, and maintaining compliance.
Assistant Manager
Verma Gift Shop, Jackson Heights, NY June 1997-September 2000
Managed customer accounts, cash register, merchandise display, and created ads and published brochures.
Conducted business travel to source new inventory and upkeep, managed accounts with wholesalers,
Resolved customers’ grievances by exchanging purchases, refunding money, adjusting bills, or giving store discounts.
Education
Bachelor of Science in Business at Adelphi University, Garden City, NY January 2013-June 2018
Honors: Deans list (GPA 4.0)
Associations: Secretary, Ballroom Club; Member, Math and Science Club, and the Marketing Association.
Business Administrative Diploma at Drake Business Schools, Astoria, NY September 2000-June 2001
Honors: Valedictorian, Dean’s list (GPA 4.0), and Attendance Awards.
Skills & Certifications
Microsoft: Word, Excel, and PowerPoint Languages: Fluent in Hindi, Punjabi, and understand Urdu
Creativity: Prezi, Adobe Pro, and WordPress Certificates: TSA and IATA Non-Radioactive Dangerous Goods Regulations