1. LAURA HUTSELL
1644 El Camino Rd. Unit 8 | Jacksonville, Florida | (904)-442-1095 | venus821@gmail.com
OBJECTIVE
To participateasateam member in adynamic workenvironment focused on promotingbusinessgrowth by providing
superior value and service.
SKILLS PROFILE
- Morethan four yearssuccessful experiencein customer serviceand supportwith recognized strengthsinaccount
maintenance, problem-solving andtroubleshooting,salesstaff support,and planning/implementing proactive
proceduresand systemsto avoid problemsin thefirst place.
- Possess solid computer skills.
- Excellent workingknowledgeusing both IBM andMac systems; Lotus1-2-3, MicrosoftExcel, WordPerfect, Microsoft
Word.
- Ability to train, motivate, andsupervisecustomer serviceemployees.
- A team player, acknowledged as“Total Quality Customer ServiceProfessional.”
EMPLOYMENT HISTORY
Order Management Account Specialist, Fanatics Retail Group
Fulfillment Inc.
3/4/2012 — Current
Jacksonville, FL
- Remarkableability to present informationto agroup effectively.
- Support salesrepsin opening new accountsand upgrading existing service.
- Quickly and effectively solvecustomer challenges.
- Maintain quality control/satisfaction records, constantly seeking new waysto improvecustomer service.
- Ability to communicateeffectively with alllevelsofmanagement and company personnel.
- Proficiency inMS Outlook, Word, PowerPoint, and Excelskills.
- Maintain working knowledgeofallcompany productsand servicespertaining to businesssegment.
- Claim ownership of customer issuesand ensureproblemsareresolved promptly and professionally.
- Maintaining our eBay, JCPenney and Google Ads accounts. Reporting allnumbers to ensure w orkstays
w ithin standards. Updating all procedures and templates to ensure reps are trained on current information.
Handling all PayPal cases and disputes.
- Responsible for finding breaks in our systemfeeds and w orking with our IT department to find the root
cause and fix for the issues.
Customer Service Representative, Fanatics Retail Group Fulfillment
Inc.
9/26/2011 — 3/3/2012
Jacksonville, FL.
- Research, prioritizeand resolvecustomer issuesin timely and accuratefashion.
- Coordinatewith theinternal department tofind solutionsand resolvematters.
- Maintain proceduresand processes for first level problem determination.
- Maintain broad knowledgeofallcompany products, servicesand promotions.
- Maintain documentation of customer’sinquiriesand responsesfor futurereferences.
Stay at home mom 3/1/1996 — 9/26/2011

2. Jacksonville, FL.
- Organization and timemanagement.
- On thespot creativeproblem solving.
- Ability to remaincalm and focused under extremepressureand circumstances.
- Budget management.
- Excellent communication skills.
Medical Clerk, Mayo Clinic 2/1/1995 — 3/1/1996
Jacksonville, FL.
- Demonstrated proficiency inacquiringmedical histories.
- Proficiency inworkingaspart of amultifunctionalteam.
- Good clerical skillsand knowledge.
- Profound knowledgeofmedical terminology.
- Proficient intheuseof basic computer softwareneeded forinventory and recordspurposes.
- Maintain filesand recordsboth manually and electronically.
- Perform general and administrativeofficetasksasinstructed.
Waitress, Bennigan’s 10/1/1994-3/1/1996
Jacksonville, FL.
- Ability to beon feet for long periodsoftime.
- Professional and friendly.
- Team player.
- Effectivecommunicationskills.
- Great math skills.
- Great attention to detail.
Accounts Payable Clerk, The Parts House 3/1/1994-2/1/1995
Jacksonville, FL.
- Match purchaseordersto invoices.
- Identify errorsand discrepanciesin accountspayable documentation.
- Managecomplianceof transactionswith financial policies.
- Maintain information of allvendorchecksinlogbooks.
- Assist with preparingmonthly reports.
- Distributed periodicfinancial reports.
Education
MerrillvilleHighSchool,Merrillville, IN.
1991 Basic Diploma
References Furnished Upon Request.