Tracy Norris has over 10 years of experience in customer service, sales, and administration. She is currently an Inside Sales/Customer Service Representative at Cargo Control USA where she is responsible for making sales calls, providing customized pricing, and growing her sales territory by 20%. Previously, she held customer service roles at Coty Inc. and Apex Tool Group where she supported accounts, analyzed pricing, and tracked orders. Norris also has experience as a Plant Administrator at Arclin USA where she created invoices, maintained contracts, and provided customer service.

1. Tracy Norris
96 Jim Lane, Sanford NC 27 332
919-499-47 06 | tracy.norris@yahoo.com
EDUCAT I ON
Campbell University Buies Creek, NC
Bachelor of Science in Business Management 2011
Central Carolina Community College Sanford, NC
Associate of Applied Science in Business Administration 2007
EXPERI ENCE
Cargo Control USA Sanford, NC
Inside Sales/ Customer Service 2015 – Present
 Made monthly sales calls to established and prospect customers.
 Provided customers with customized pricing based on their order volume.
 Analyzed pricing against competitor’s prices to ensure that we have the best pricing possible.
 Made marketing cold calls daily to new prospects.
 Provided customer service to established and new customers.
 Created special order product labels for the manufacturing floor.
 Created and mailed customer invoices
 Contacted customers with outstanding invoices over 30 days past due.
 Set-up new accounts and contacted business references to determine credit worthiness.
 Grew my assigned sales territory by 20%
Coty Inc. Sanford, NC
Customer Service Specialist 2012 – 2015
 Reviewed customer EDI orders to ensure that there were no errors.
 Contacted sales brokers to resolve pricing discrepancies
 Keyed international account orders in to SAP.
 Provided account support for all assigned accounts.
 Analyzed all product pricing to ensure they were competitive and acceptable to the customer.
 Tracked all orders from entry to delivery to the customer.
 Tracked inventory levels to ensure that my customers received goods requested
 Created and maintained Excel tracking spreadsheets.
 Created weekly SAP reports to ensure that I met my established metric goals.
 Provided customers with product support in the event of discrepancies.
 Managed assigned account contracts to ensure that we met all agreed upon criteria.
 Managed Amazon, Wal-Mart Canada, Dollar General, Sales Samples, HEB accounts
 Contacted freight carriers to resolve shipment discrepancies
 Trained marketing employees on the process of keying orders in to SAP.

2. Apex Tool Group Apex, NC
Government Support Specialist (2010 – 2012) 2009 – 2012
 Keyed all government shipments into Wide Area Workflow (WAWF).
 Acted as the liaison between the government inspectors and Apex Tool.
 Contacted and scheduled government inspectors to inspect any orders shipping overseas.
 Managed all inventory ordered by the U.S. government.
 Created and maintained the DOS database for all government product box labels
 Maintained all government contract orders and keyed the orders in to SAP.
 Scheduled trucks to pick up government shipments
 Maintained all files pertaining to shipped government shipments for auditors.
 Prepared and maintained Grainger shipment documents
 Ran daily On-Time shipment reports for plant manager.
 Handled all credit discrepancies for orders shipped from the Apex, NC facility.
Customer Service Call Center Representative (2009 – 2010)
 Provided customer support for east coast customers
 Answered 100+ calls on a daily basis
 Reviewed customer EDI orders to ensure that there were no errors
 Contacted customers to resolve order discrepancies
 Provided pricing, inventory availability and estimated delivery times
 Keyed phone orders into SAP.
 Tracked orders from entry to delivery to the customer.
 Provided minor product support for customers with product complaints.
 Issued returned authorizations as requested by customers.
Arclin USA Moncure, NC
Plant Administrator 2007 – 2009
 Created and mailed customer invoices
 Analyzed all product pricing to ensure they were competitive and acceptable to the customer.
 Coded account receivable invoices for payment.
 Approved invoices for payment, as well as send out checks for payment of invoices.
 Planned numerous company events which included Christmas parties, company picnics, etc.
 Maintained plant contracts to ensure that required criteria was met by both parties.
 Greeted and directed visitors as they entered the plant.
 Created customs export documents for all international shipments.
 Managed office supply inventory
 Provided customer service for all accounts associated with the Moncure, NC location.
 Acted as the on-site human resources advocate for the Moncure facility.
 Created and maintained Excel spreadsheets for the sales staff.