Javier Gutierrez has over 15 years of experience in the pharmaceutical industry, most recently working as a Senior Credit/Collections Representative at Allergan. He has held various roles at Allergan since 2006, including Quality Support Specialist and Senior Customer Service Representative. Gutierrez has excellent analytical, organizational, customer service, and computer skills, and holds a Bachelor's degree in Business Management from the University of Phoenix.
• Responsible for identifying the comprehensive legal patient medical record in paper and electronic systems in Health Information.
• Duties include assuring all patient records and loose documents are scanned and indexed into the EPF with the highest level of quality possible.
• Responsible for full range of tasks performed in health information department with regard to health information management and maintenance.
• Provides customer service support of the health information department and any other duties assigned.
Michael J. De Armas
Cary, IL 60013
224-247-3085
dearmas.michaelj@gmail.com
linkedin.com/in/michael-j-de-armas
CLIENT SPECIALIST
CAREER SUMMARY
Unique ability to create efficient teams of customer service personnel in fast-paced environments that can multitask and be proactive while problem-solving and following industry business standards.
Areas of expertise include:
• Training, Coaching, and Mentoring
• Quality Control and Assurance
• Procedure Implementation
• Order Entry and Processing
• Conversational Spanish
• Administrative Support
• Process Development
• Team Collaboration
• Conflict Resolution
• Product Inspection
• Client Support
• MS Word, Excel, Outlook
• Responsible for identifying the comprehensive legal patient medical record in paper and electronic systems in Health Information.
• Duties include assuring all patient records and loose documents are scanned and indexed into the EPF with the highest level of quality possible.
• Responsible for full range of tasks performed in health information department with regard to health information management and maintenance.
• Provides customer service support of the health information department and any other duties assigned.
Michael J. De Armas
Cary, IL 60013
224-247-3085
dearmas.michaelj@gmail.com
linkedin.com/in/michael-j-de-armas
CLIENT SPECIALIST
CAREER SUMMARY
Unique ability to create efficient teams of customer service personnel in fast-paced environments that can multitask and be proactive while problem-solving and following industry business standards.
Areas of expertise include:
• Training, Coaching, and Mentoring
• Quality Control and Assurance
• Procedure Implementation
• Order Entry and Processing
• Conversational Spanish
• Administrative Support
• Process Development
• Team Collaboration
• Conflict Resolution
• Product Inspection
• Client Support
• MS Word, Excel, Outlook
1. Javier Gutierrez Phone: 714-890-4051
215 Wichita Ave Unit# 601 Mobil: 714-313-8575
Huntington Beach, CA 92648 Email: javy021257@aol.com
OBJECTIVE
Highly motivated individual with over 15 years of experience in pharmaceutical industry. Excellent analytical,
organizational and customer service skills. Exceptional computer skills and the ability to adapt quickly to new
systems. Demonstrated strengths in communication and ability to work independently or utilize collaborative
approach to achieve organizational objectives. Energetic enthusiastic and committed
PROFESSIONAL EXPERIENCE
ALLERGAN, Irvine, CA
Senior Credit/Collections Representative 2014 - Present
Research and implement actions to clear wholesaler and retail payment shortages and bill backs
Responsible for payment negotiation and collection of all past due invoices
Research, determine and implement actions to resolve claims from customer and sales force
Quality Support Specialist, Allergan, Irvine, CA 2006 - 2014
Managed quality complaints and documentation to meet good manufacturing practice standards
Analyzed data, prepared and distributed reports on complaint levels and product deviation trends
Processed and document reimbursement and adjustment to physicians, pharmacies and distributors
Processed FDA non-medical quality complaint submissions and prepare responses in timely manner
Managed various projects simultaneously while meeting time sensitive deadlines
Managed inquiries and resolve issues from sales staff, health care providers, resellers, and patients
Liaison with auditors to ensure compliance with quality assurance and regulatory standards
Senior Customer Service Representative 1996 - 2006
Supported key accounts and field sales in the management of sales activity and business development
Accurately processed a high volume of revenue and sample orders in a fast pace environment
Assisted clients with complex ordering, shipping, and billing issues
EDUCATION
University of Phoenix, Bachelor of Science in Business Management, 2002
HONORS/AWARDS
Customer Service Award for Excellence (Allergan)
SPECIAL SKILLS
Microsoft Office, Excel, PowerPoint, Word, Outlook
SAP Operating System
Business Objects
Argus Safety Quality Management System
KANA Corporate Email System
SharePoint
Sales and Marketing
Strong analytical, problem-solving skills, and business acumen
Ability to interact with all levels of personnel