Alex Ortega is a bilingual professional with over 20 years of experience in business management, customer service, and logistics. He has held various leadership roles, most recently working as a bilingual collector where he increased account recoveries by 160%. Ortega has expertise in project management, problem solving, and building client relationships. He is proficient in Microsoft Office, SQL, HTML, and other technologies. Ortega holds certifications in auto repair, tire service, and business management.

1. ALEX ORTEGA
2722 JEAN DR HATFIELD PA • 267-261-0815
uleortega@gmail.com
PERFORMANCE PROFILE
Bilingual professional with a solid academic foundation and cross-functional training in business
management. Demonstrated analytical research, quantitative and problem-solving skills. Detail/follow
through and organizational skills; excel in fast-paced, demanding environments. Customer service and team-
oriented. Recognized for productivity and dependability. Advanced computer skills; adept in quickly learning
new technology and applications. Basic knowledge of technical drawing. High frustration tolerance.
CORE COMPETENCIES
Adaptability - Analytical research – Attention to detail - Commitment to quality - Integrity – Planning and
Organizing –Personal management – Problem solving – Professional behavior – Reliability –Teamwork.
TECHNOLOGY COMPETENCIES
Operating Systems: Windows; Linux
Languages: SQL, FrontPage,HTML, JavaScript
Applications: Word, Excel, Outlook, PowerPoint, Procom Plus.
Other: Certified tire professional and brake service.
PROFESSIONAL EXPERIENCE
NCO Financial Systems / TSI Trans World Systems Inc (2010 — Current)Bilingual Collector
 Complied with federal and state regulations to recover student loans increasing accounts recovery in
160%.
 Dedicated to continuous improvement productivity optimization self learning to increase productivity in
20%.
 Answered incoming calls from clients and vendors and handled inquiries as appropriate.
 Superior visionary, implementation, and time management skills with attention to detail and excellent
follow through.
 Answered incoming calls from clients and vendors and handled inquiries as appropriate.

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Alex Ortega
2722 JEAN DR HATFIELD PA • 267-261-0815 uleortega@gmail.com
Bridgestone, Firestone (2006 — 2010) Manager Training Service
 Managed client expectations and developed effective working relationships with clients.
 Outstanding record of performance, reliability, confidentiality, and ethical business standards, increasing
sales in 15% helping the store on becoming number one in the district.
 Resolves numerous business functions on a day-to-day basis; including customer enquiries, information
requests, invoicing, and stock control.
 Negotiate with fleet companies services on vehicles.
 Ready, willing and competent, detail-oriented problem-solver, consistently forges effective working
relationships with all clients.
Baja Fresh ( 2005-2006) Salary Manager.
 Honest, confident, and hardworking with keen judgment and record of integrity and dependability.
 Self-motivated, energetic, resourceful individual with a strong ability to find most efficient ways to
organize and perform work.
 Compiled, reviewed, and disseminated information relating to inventory management.
 Helped increase sales in 25% with quality in service getting more customer flow.
NCO Financial Systems (2003-2005) Spanish Team Leader
 Demonstrated track record for achieving goals in a team environment.
 Award winning performer with the ability to complete projects and deliver results in both individual and
team assignments.
 Answered incoming calls from clients and vendors and handled inquiries as appropriate.
 Superior visionary, implementation, and time management skills with attention to detail and excellent
follow through.
 Maximized customer satisfaction by providing courteous service.
Chuck. E. Cheese Entertainment ( 2002-2003) Assistant Manager
 Established and maintained effective business relationships with external and internal customers,
improving communication between customers and company.
Alex Ortega

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2722 JEAN DR HATFIELD PA • 267-261-0815 uleortega@gmail.com
 Led teammates independently in creating and delivering outstanding customer satisfaction.
 Worked on lost prevention saving 10% on company expenses
DHL International Ltda (1995-2002) Bogota/ Colombia
Promoted to inventory and maintenance manager
 Detailed and analytical competencies, with the ability to solve complex issues.
 Decreased expenses in 15% with a preventive maintenance to all company equipment using a life sheet
control to keep the equipment updated.
 Conducted site visits to each location , checking on facility needs and vendors work; helping in loss
prevention control.
Promoted to procurement manager
 Juggled multi-faceted tasks energetically and capably, responded to customer enquiries, processed
transactions, raised orders, and controlled cash to meet the deadline.
 Assisted in preparing competitive advertising expenditures reports, getting providers to give reasonable
costs.
 Oversaw Systems analysis and development of inventory systems, negotiated with suppliers new
products required for the company, initiated relationships with subcontractors and technical support
engineers.
 Performed Inspections and review incoming material to make sure was in compliance with company
requirements.
Promoted to trace supervisor
 Proven “take charge” leadership skills that result in solutions..
 Commended by customers and management alike for ability to meet the challenges of high pressure,
fast-paced environments.
 Installed the Proactive Trace Program in order to avoid and prevent any possible claims due to lack of
follow up.
Data processing
 Improved data entering into the system
 Optimized systems options to work for the user.
 Supported couriers on delivery and data entry in order to keep system updated every 2 hours.
Alex Ortega

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2722N DR HATFIELD PA • 267-261-0815 uleortega@gmail.com
EDUCATION
SENA Education Internet
SQL Certified
Html & JavaScript Certified - W3Schools
FrontPage Certified
BFRC Complete auto care
Certified tire professional and brake service.
THOMPSON EDUCATION DIRECT, Internet, Pennsylvania
Pc .Repair
Auto Repair Technician
AUTONOMA UNIVERSITY, Bogota, Colombia
Postgraduate on Management of Social enterprises ,
Professional in Business Management
SPEAKING LANGUAGES
 English
 Spanish