Kristine Kelley has over 15 years of experience in customer service roles across various industries. She has a track record of implementing process improvements that enhance efficiency, productivity, and customer satisfaction. Her skills include office administration, scheduling, inventory management, purchasing, and strong attention to detail. Most recently, she worked for 11 years as a Patient Services Representative at ProHealth Care, where she found ways to streamline operations and improve patient flow at their 12 clinics.

1. Kristine A. Kelley
kkelley724@gmail.com (262) 527-5140
Objective
To utilize my substantial CSR and logistics experience with a company that believes in an individuals proven abilities. To work in a corporate
environment where my talents can be leveraged to provide the highest level of corporate services, while consistently exceeding customer expecta-
tions and enhancing service quality.
Skills Profile
• Office administration and scheduling
• MS Office, Word, Mac, email, social media
• Excellent Customer Service
• Purchasing and inventory management
• Industrial and organizational planning
• Call center customer service
• Detail oriented
• Organization, Prioritization and time management
Employment History
Patient Services Representative 2004-2015
ProHealth Care
• Observe workflow at all 12 clinics, reporting to management suggestions of ways to increase efficiency, office productivity and
improve customer service resulting in higher patient satisfaction scores and increased revenues.
• Front desk reception, greeting clients, scheduling, answering multiple phone lines, enter and update demographic information while
using keen attention to detail.
• Cover areas that are short staffed at all 12 regional ProHealth Care office
• Utilized customer service skills in call center environment
Community Nursing Clinic ( A division of ProHealth Care)
• Managed patient scheduling and coordination of immunization records resulting in the elimination of repetitive return visits
• Created new scheduling system to streamline patient flow, resulting in more timely visits and less waiting room congestion
• Implemented office reorganization, enhancing the availability and retrieval of critical patient data
• Created new filing system which reduced the time to locate a patient chart from 15 to 3 minutes
• Patient payment coordination and bank/clinic liaison
• Purchasing of all office supplies
Health Unit Coordinator - acute care hospital ortho/neuro unit
Waukesha Memorial Hospital (A division of ProHealth Care)
• Responsible to Nurse Manager for reception and clerical duties for physicians and nursing staff
• Entered physician orders into automated computer system
• Managed a high volume of phone calls. Coordinated calls with patients physicians, families, internal departments, and other staff
• Scheduled patient tests with internal departments for emergency and non-emergency procedures
• Retrieved diagnostic test results for physician’s immediate review

2. Inventory Control Manager - Inventory Control and Receiving 1998-2003
Aries Industries Sussex,WI
• Organized and maintained $3 million stockroom to ensure availability of inventory for manufacturing jobs
• Maintained strong customer focus while collaborating with sales department, engineers, vendors, and customers to assist purchas-
ing department with ordering needed parts and supplies
• Received and staged multiple jobs to streamline parts and equipment availability prior to starting manufacture of jobs
• Verify availability and pull orders for shipping department to fill external customer orders
• Manage and prioritize multiple job stagings and readily handle changes in customer needs
• Utilize strong organizational skills in order to respond quickly to both internal and external customer needs
Education
Associate – Business 1984
Waukesha County Technical College
Certification – Health Unit Coordinator 2004
Waukesha County Technical College