Chad Murdock has over 14 years of experience in logistics and operations management. He has a proven track record of implementing process improvements to reduce costs and errors while enhancing customer service. Currently he works as an Associate Underwriter reviewing life insurance applications to mitigate risk. He holds Lean Six Sigma certification and is pursuing a bachelor's degree in business administration.

1. Chad A. Murdock
chaddoc1077@gmail.com
2124 Campbell Dr.
Waterloo, NE 68069
402-505-0979
Summary
Proven logistics professional with over fourteen years of extensive experience ranging from team management, quality
customer service, supply chain operations, systems administration and sales. Skilled in providing strategic, logistical analysis
of operational data to enhance organizational growth by adapting continuous improvement techniques (lean) to reduce rework
and overhead expense, yet optimizing and promoting customer value and organization visibility.
Career Progression
MUTUAL OF OMAHA / REMEDY STAFFING
Associate Underwriter January 2015 – Present
Review applications and associated paperwork for good order, conducting a suitablility review to mitigate risk for new
business, add-ons to existing clients within contract provisions and other associated policyowner service work.
 Responsible for entry of new policy owner information upon arrival of pre-approved life insurance application
requests.
 Mitigated risk to the company by reviewing and revising policy upgrades from the direct-to-customer life insurance
plans.
CARDINAL HEALTH, INC.
Senior Inventory Coordinator / Systems Administrator May 2013 – December 2014
Planned, optimized, and implemented service solutions that improve performance of Cardinal Health supply chain
 Managed all hold/recall inventory for the local distribution center by following closely to the Quality and Regulatory
Affairs’ company guidelines by maintaining a high degree of detail and reporting necessary to comply with company
and government standards.
 Decreased excess and no move inventory by 12% over prior year.
 Successfully decreased distribution center errors by 40% by developing and implementing root cause problem solving
databases and communications trackers to improve accountability and productivity metrics for associate feedback
regarding error management.
 Ensured PC, network and server management functionality as distribution center systems administrator.
Operations Manager – TNMC OR Surgical Inventory 2009 - 2013
Successfully implemented one of the first fully integrated Cardinal Health managed surgical services operations
within an established medical institution.
 Directed a staff of 24 employees and operations of the surgical case cart and supply area at The Nebraska Medical
Center by providing outstanding customer service and efficiently increasing cost effectiveness by implementing best-
practice procedures for case cart build, delivery, return and inventory care, order and replenishment.
 Partnered closely with hospital staff and the surgery department to ensure service levels for supply delivery critical to
patient care by supporting process improvements initiated by Cardinal Health or The Nebraska Medical Center.

2. 2 | P a g e
Warehouse Supervisor 2004 - 2009
Promoted to this position based on proven strategic skills around process improvement and exceptional
communication skills in leadership development.
 Managed a team of 19 individuals that picked, packed and shipped medical supplies to numerous hospitals/doctor
offices in the four-state area.
 Successfully implemented a new Voice-to-Pick solution that increased the team’s pick efficiency by 24% while
maintaining exceptional customer service by eliminating internal DPMO (defects per million opportunities) to our
customers. Open dialogue and feedback between my team accounting for a majority of positive process improvement
ideas and solutions.
Ambulatory Care Sales Rep, Cardinal Health 2002 – 2004
Successfully introduced Cardinal Health Ambulatory Care - Physicians Products and Services to the western and
central Nebraska medical supply market.
 Sales contact for territory covering western and central Nebraska. Support the growth of Cardinal Health physician
products portfolio.
 Primary functions include sales focus on diagnostic equipment and consumable products. Drive profitable sales
growth, manage accounts receivable, and build customer relationships to position Cardinal Medical Products and
Services for long term profitable growth.
 Partner with sales, management, operations, customer service, and finance to provide exceptional customer service.
Skills and Proficiencies
 Expert level usage of applications including Excel and Access
 Multiple applications built using Access including databases built specifically for user interface and reporting
functionality
 Expertise in proprietary and commercial applications such as SAP and inventory management systems.
 Lean Six Sigma Kaizen Leader trained and certified.
Education
Bellevue University Present
Completing BS Business Administration (completion pending conferral - July 2015)
Chadron State College August 1996 - May 1998
Sophomore standing with a concentration in pre-Physical Therapy