The document provides a summary of Andrew Szmajda's professional experience and skills. He has over 5 years of experience in customer service and project management roles in the healthcare industry, with a focus on managing orders and maintaining compliance for patients receiving home dialysis treatments. His experience includes working with various software programs to analyze data and ensure accurate reporting.

1. Andrew Szmajda
2252 N Central Park Ave Unit B Chicago,IL 60647
815.236.9362
ahszmajda@gmail.com
SUMMARY
Independent Individual with strong verbal and written communication skills. Well versed in
applying analytics and cross-organizational problem solving to service both internal and
external associates.
PROFESSIONAL SKILLS
• Project Management/ Maintenance
• Customer Relations Management
• Drug and Medical Device Good Manufacturing Practices (GMP)
• Good Documentation Practices (GDP)
• Certified Pharmacy Technician
• Working knowledge of various reporting and forecasting tools
PROFESSIONAL EXPERIENCE
Baxter Healthcare Corporation, Deerfield, IL
Office Support Analyst, Home Care Services December 2013- Present
Managed a multitude of tasks stemming from our Home Care Services division of customer
service. Responsible for held order releases for our hand held pilot, Extraneal training updates
and miscellaneous credit holds. Currently responsible for International order onboarding and
payment processing for shipping and handling fees. Supported Patient Portal services and
online order placement for Home Patients. Executed same day and short lead product
allocation for home patients. Responsible for daily collaboration between Routing team,
Warehouse Representatives, Clinical Nurses, Clinical Educators, Sales Territory Representatives
and Supply Chain Management to preserve good patient relationships. Maintained support for
Customer Service front line for order placement and phone inquiries regarding shipments.
• Responsible for running daily reports to ensure correct patient census information and
pharmacy compliance via Access and BI Publisher.
• Daily use and Integration of Sales data from Salesforce into Baxter reporting tools
• Lead contact for DaVita Extraneal training compliance team. This includes the management
of Extraneal Prescriptions, daily audits to ensure compliance, and continued communication
with DaVita corporate office managing Pending activities.
• Functional knowledge of DaVita Corporate compliance tools such as IPROC, Pharos, and the
formulary exception process for Extraneal approval.
• Project Lead for our new FDA regulations on Extraneal Training Protocol. Currently working
with Baxter Clinical Educators and Renal Sales Representatives to maintain compliance and
ensure patients receive their orders on time via reporting from Sales Force.

2. • Accountable for daily verification of domestic travel deliveries. This responsibility includes
working with patient representatives, destination employees and warehouse personnel to
ensure product has arrived safely before patient arrival. This process often includes the
release and alternate shipment of short lead products due to short supply inventory levels,
as well as coordination with our central routing team and warehouse personnel to create
same time delivery planning.
• Currently aiding our Hardware Asset Recovery organization in scheduling machine return
and preventative maintenance, tracking of device history and collaboration with our
hardware warehouse to ensure leasing information for hardware is current.
• Currently participating in our Supply Chain KAIZEN team in implementing process
improvements to our software environments.
• Working with our Central Routing Department to streamline our communication processes
on short lead orders and bring in functional knowledge of our routing capabilities to our
Customer Service Specialists.
• Assisted in training new Office Support team members after organization re-alignment.
• Supporting our high influx of interactions received through E-services including New Patient
Account set up and Initial Orders to the patient home and clinic.
Baxter Healthcare Corporation, Deerfield, IL
Customer Service Specialist, Home Care Services November 2012- December 2013
Executed order fulfillment via inbound patient phone calls. Assisted in creating return requests
for patients and pick-up plans for excess stock material. Responsible for reporting Adverse
Event and Product Complaint reporting using Good Documentation Practices. Participated in
multiple JDE EDI pilots to improve employee and patient efficiency. Aided in reporting any
patient information violations (HIPPA) to our local privacy officer. Daily collaboration with
Supply Chain members to ensure on time and accurate orders for home patients. In depth
knowledge regarding Home Patient Renal product line. Responsible for new patient set up and
prescription preservation. Maintained high availability status to service an above average
quantity of patients.
• Worked with on project with Los Angeles warehouse to determine ways to be more cost
efficient with off scheduled shipments.
• Created and presented analysis regarding shipments from our ancillary warehouse in order
to cut re-delivery and missed shipment costs.
• Lead representative on high demand and emergency issues to various floor supervisors
when they arose. Participated in transcribing and responding to quarterly customer service
surveys.
Baxter Healthcare Corporation, Deerfield, IL
Contractor-Office Support Team, Home Care Services August 2012 –November 2012

3. Assisted in prescription maintenance and verification during the transition to our new JDE EDI
processing system. Set up new patients accounts, orders and prescriptions submitted via fax.
Coordinated with Clinical Nurses to set up delivery plans for new patient orders. Collaborated
with PSS team for new patient machine orders.
Covidien Healthcare Corporation, Crystal Lake, IL
Technical Tender, Manufacturing March 2012-August 2012
Responsible for safe manufacturing processes for plastic molding injection materials. Practiced
good documentation practices ensuring all molding injection machinery was functioning
correctly, product was being produced with little to no variance. Assisted Quality Assurance in
hourly product inspection to maintain FDA material compliance. Supported process
improvements in Tender training and job instruction manuals to ensure worker safety and
conformity in product production.
Villanova University, Villanova, PA
Assistant Director of Equipment, Villanova Athletic Department August 2011-February 2012
• Responsible for the maintenance of sports equipment for 23 Intercollegiate Athletic
Sporting Teams.
• Created apparel and ordering plans for individual teams based on team budgets and price
forecasting.
• Performed quarterly order forecasting for each team based on current and prospective
rosters.
• Worked with multiple local and national vendors in short lead fashion to organize, design
and produce team fundraising and banquet events.
• Helped maintain strict identity standards for on field and practice apparel.
• Supervised over 30 student managers, performed payroll for all parties.
EDUCATION & RELATED SKILLS
UNIVERSITY OF COLORADO, Boulder, CO May 2010
• Bachelor of Arts in English Literature and Creative Writing
• Proficient in Microsoft Office Applications, Adobe, JD Edwards Enterprise One,
Interaction Client
• Proficient in Access, BI Publisher, SQL and familiar with Tableau reporting capabilities.
• Proficient in Sales Force
• Certified Pharmacy Technician