Calvin Beecher is an experienced Implementation Manager with over 20 years of experience in account management, project management, and client services. He has a background in healthcare administration and nursing. Currently he is a Senior Consultant at CVS Caremark where he manages implementations and operations for external Accountable Care Organizations. Previously he held various roles with increasing responsibility at CVS Caremark, United Healthcare, and the US Army.

1. CALVIN BEECHER
2600 W Vermont Ave, Waukegan, Illinois 60087
Home: (847)902-3356 • Cell: (847)902-3356 calvin_beecher@hotmail.com
PROFESSIONAL SUMMARY
Focused Implementation Manager - successful in contract negotiation and process improvement. Remains
calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts
to offer valuable insights on opportunities for new growth and expansion.
EDUCATION AND TRAINING
Master of Science: Medical Informatics, 2014
Northwestern University - Evanston, Illinois
MBA: 2006
Keller Graduate School of Management - Oak Brook, Illinois
Graduate Certificate in Health Service Administration
BA: History and Political Science
University of Illinois - Urbana, Illinois
Diploma: Practical Nursing
US Army Academy of Allied Health - San Antonio, Tx
SKILL HIGHLIGHTS
New Client Implementations Leadership/communication skills
Project management Product development
Prospecting and cold calling Business operations organization
Strategic account development Client account management Strong interpersonal skills
Negotiations expert
Team building expertise Self-motivated
Skilled in MS Office Customer-oriented
Product training and placement Personal and professional integrity
Strong communicator Complex problem solving
Skilled multi-tasker
Exceptional customer service skills
PROFESSIONAL EXPERIENCE
Senior Consultant, 10/2013 to Current
CVS Caremark - Northbrook, Illinois
Worked with 20 external Accountable Care Organizations to understand business needs and deadlines.
Managed daily operations, including product and operations planning, coordination with internal and
client stakeholders, and capacity planning based on sales forecasts.
Advised on issues related to reporting and data exchange, including following quality control rejects
during data processing.
Supported data intake and mapping, quality control, triage, investigation and follow up. Defined
structure and support systems to ensure client contractual and custom requests are met. Conducted
activity-based analysis of business processes and made recommendations based on the findings.

2. Strategic Project Implementation Analyst, 12/2009 to 09/2013 CVS
Caremark - Northbrook, Illinois
Managed over 800 client product implementations (Maintenance Choice© and Generic Step Therapy)
developing and maintaining implementation project plans, managing team meetings, ensuring team
progress on the plan activities, tracking and escalating project risks and issues, and reporting status of
the implementations.
Led work stream meetings with Customer Care, Mail Services, Clinical Ops, Benefits, Disease
Management, IT/TI, Product Development, Finance, Human Resources, Procurement, and other
corporate organizations). to analyze and understand the operational impacts and opportunities of
technology changes.
Reduced organizational operating costs by 31% by streamlining processes.
Account Manager, 10/2006 to 12/2009
CVS Caremark - Northbrook, Illinois
Researched and resolved client issues, supporting customer retention and daily account management
activities for a $300 million multi-state Health-plan account.
Managed projects and served as primary liaison between client and multiple internal groups to ensure
clarity of goals and quality and adherence to deadlines.
Increased overall client satisfaction score by 2 points within a 12 month period. Reduced outstanding
client issues by 95%, while decreasing resolution turn-around by two days.
Client Services Analyst, 09/2005 to 10/2006
United Healthcare - Schaumburg, Illinois
Managed internal Account Management Team: UHC sales, underwriting, claims, contracts and IT
department ensuring successful new client implementation.
Served as a project manager to ensure timely and accurate processes. Coordinated new and renewal
business implementation with account managers and sales staff.
Conducted on-site client presentations with Strategic Account Executives to review employer
objectives, current employee benefit package and structure.
License Practical Nurse, 02/1991 to 02/1993
US Army - Fitzsimmons Army Medical Center - Aurora, CO
Managed caseload of 20 clients, providing education, treatments, IV therapy, venipuncture and wound
care. Assisted patients with multiple chronic diagnoses including COPD and asthma.
Account Management, Benefits, billing, business processes, capacity planning, CRM, client, clients,
Customer Care, client support, CVS, Data Processing, Data warehouse, Database Management, delivery,
Product Development, Finance, Human Resources, IBM, Management, meetings, Microsoft Access,
Microsoft Exchange, Microsoft Project, Powerpoint presentations, Process Improvement Procurement,
progress, project plans, quality, quality control, reporting, researching, Salesforce.com (SFDC).
SKILLS