Sonja Byrd Roberts is a health information technology technician and cash management professional with experience in medical records, billing and coding, customer service, and data entry. She has a background in healthcare, having graduated with an Associate's degree in Healthcare Information Technology. She also has experience working in financial counseling, patient access, and various clinical departments through internships. Roberts is pursuing a Bachelor's degree in Health Information Management and has additional experience in cash management, accounts receivable, and customer service roles.

1. Sonja Byrd Roberts
1407 Buckingham Court (Cell) 678-446-5661
Buckingham Court Hampton, Georgia30228 sophia31@comcast.net
Health Information Technology Technician/ Cash Management/Data Entry/Customer Service
As a medical records and health information technician graduate I am skilled and trained to organize and manage
health information data by ensuring its quality, accuracy, accessibility, and security in both paper and electronic
systems.I am knowledgeable of the use of various classification systems to code and categorize patient information
for reimbursement purposes,for databases and registries, and to maintain patients’medical and treatment histories.
Customer Service Rep for retail store and cash management
Strong Healthcare Competencies:
 Patient Demographics
 Billing and Coding
 Diagnosis and Procedure Codes
 Security and Privacy of Patient Records
 Organized, self-motivated and focused on the safety and security of patient records. Skilled and knowledgeable
of the Health Insurance Portability and Accountability Act (HIPAA)
Cash Management Competencies:
 Hardening customer retention work efforts by delivering superior level customer service.
 Evaluating continually the efficiency of operational controls and procedures to maximize departmental
production and minimize faults made by staff.
 Performing department staff’s supervisory duties and coordinating staff
 Revising and maintaining policies and procedures of cash application in ensuring that they meet changing
business requirements.
 Ensuring that cash applications team adheres to internal controls.
EXPERIENCE
Chamberlin Emedeon/ TargetCW/Emory
Contract -Financial Counselor/Patient Access (Temporary) 2014-2015 Jan
As a Financial Counselor my responsibility is to go over insurance and costs ofprocedures with patients during the
emergency room visit at the hospital. In cases for which insurance is expected to cover the cost,he will make sure
all the paperwork is in order and collect forms such as prior authorizations if needed. As a Patient Access
Representative my responsibility perform patient pre-admission, admission, transfer, and discharge activities. Work
under the guidance of Patient Access Supervisor.
Collect and validate patient demographic and insurance information.
Obtain health, financial and religious information from patients at the time of admission.
Prepare patient identification band and complete admission papers.
Obtain signatures for financial responsibility and treatment procedures from patients or guardians.
Receive and store patient’s valuables and otherbelongings as requested.
Respond to patient concerns and inquiries professionally
Maintains a positive working relationships with patients,physicians,visitors, and hospitalstaffs.
Contact insurance companies for patient medical billing operations.

2. Interact with hospital administrations to perform effective patient operations.
Work in compliance with hospital policies and procedures and adhere to government regulations.
Kaiser Permanente Intern 2013-2013
Intern consisted ofworking in several departments such as Release of Information Department, Transcriptionist
Department, Claims Processing,Revenue Cycle, Risk Management, File Room and Coding Department.
 Completed over 100 hours
 Was given an excellent Recommendation
 Demonstrated knowledge and skills of given tasked
 Quick learner in fast paced environments
 Outlined teamwork and group assignments
 Communicated and reviewed assignments or taskperiodically
 Established measurement guidelines on completing task
Symcor- Stockbridge, Georgia 2008 – 2010
Cash management processing provided by banks to speed up corporate wholesale and retail processing by opening
accounts and process according to customers’specifications using a systementering check information
 prepares customer payments for processing
 set-up and maintenance activities for the remittance processor
 performs research and adjustment activities
Revenue Cycle/Site Trainer for Wholesale and Retail Processing 1998- 2006
PNC TREASURYMANAGEMENT COLLEGE PARK,GEORGIA
My position allows me to process a complete line of electronic and paper-based treasury management products
including collection, disbursement and information and investment services, through its operations centers. I am
required to expedite time sensitive and large dollar payments and accurately update accounts receivable
 Training on all levels of compliance and processing standards
 Interviewing Skills
 Proficient written and oral communication skills in dealing with employees or external customers/clients
 Applied practices, procedures, and problem-solving techniques required to verify and distribute computer
output
 Required to process client transactions and produce output through computer operations
 Adhering to productivity levels and standards
 Knowledge of client specifications for remittance processing
 Proficiency to assemble, organize and sequence work
 Knowledge to identify errors in calculations and balances
 Developed training program that was used throughout Network
 Created a training Program that involved using S.M.A.R.T to build production standards and quality measures
by awarding certificates, and awards that completed the training
 Interviewing during Job Fairs and help organize the event
Revenue Cycle/General Supervisor I 1990 -1996
MELLON FINANCIAL SERVICES COLLEGE PARK, GEORGIA
My position requires me to plan, supervise and evaluates the work of assigned staff; with staff. Develop,
implements and monitors work plans and processes to achieve goals and objectives
 Coordinating workflow process for accounts receivable

3.  Safety training
 Regularly monitors performance and provides coaching for performance improvement and development
 Identify and implement effective courses ofaction to complete assigned work
 Exercise independent judgment and initiative within established guidelines
 Monitors Processing System and to ensure customers had availability of funds at specific times
 Ensure timely completion of paperwork and reports Suggest new techniques to improve production
Cashier/JCP Fayetteville, Georgia 2007-2008
 Performed customer service activities including selling, suggesting additionalrelated merchandis e, maintaining
merchandise stocks and department appearance to ensure the assigned staffing area , Performed a maximum sales
and profits and encourages customers to want to return in the future
Education
DeVry University Decatur, Georgia
Associate of Applied Science A.A.S
Healthcare Information Technology H.I.T
Graduate Dec 2013
DeVry University Decatur, Georgia
Bachelors of Health Information Management
Expected Graduation 2017
Lakeshore High School College Park, Georgia
Academic Diploma
Graduate June 1986
Awards and Merits
Performance and Production Merits PNC 1997-2005
Operation Wildfire PNC 2004-2005
Kaiser Permanente Intern Aug 2013
Dean’s List DeVry University 2010-2014
Member of the AHIMA
DeVry University Alumni Association 2013
Graduate 3.17 GPA
Volunteer History
Clayton County Public School Volunteer Kemp Primary Lovejoy and Lovejoy Middle 8 years
Clayton County Parks
Other Technical Skills
Strong Communication skills
(verbal,written,listens)
Analytical
Self Motivating
Team Worker
Interpersonal Skills
Planning and Organizing
Problem Solving and Researching Skills
Accuracy and Attention to Details
Typing 35-40wpm
Microsoft Word 2007
Microsoft Windows
Intermediate Level Excel
Various Computer Systems LAN, Oracle,
Epic Vicor
Copiers
Fax
Scanners
CD storage systems