1. Hitesh Kumar Sharma
H.No.52/41,B-5,
St:17 Nai Basti,Anand parvath
New Delhi – 110005
Mobile: 09717532666
E-mail: hitesh0820@yahoo.com
Career Objective
Career Overview
Work Experience
Seeking a middle level position in the domain of marketing with a growth oriented
and dynamic organization, where I can utilize my creative skills to achieve
company’s goal and objective.
 Working as an Customer Relationship Manager - Retail at Reliance Retail
Industries Ltd (Reliance Digital), New Delhi; Experience: April 2012 -
Till Date.
 B.Com – Bachelor of commerce from BRAOU in the year 2003.
 Capabilities in building the image of the store in line with its concept
objective.
 Proficiency in working on SAP CRM Platform.
 Abilities in handling and completion project within given time.
 Ensuring that all communication material required for the promotions is
developed / designed & received in the store within the specified time
frame.
 Proficiency at grasping new concepts & utilising it in a productive
manner.
 Adaptable and a quick learner; possess skills to work under pressure.
 Been proactive and focused as a student as well as a professional.
 Reliance Digital Retail Limited : (From April, 2012 to till date)
Designation :
Roles and Responsibilities:
 Store Opening.
 Maximizing the return on investment from marketing efforts.
 Building brand name and sales promotion.
 Pulling new customers and Customer acquisition through various
customer loyalty programs.
 Media driven planning and execution (Media relations, developing strong
media contacts and corporate communication).
 Alliances and tie ups with magazines, newspapers, banks, hotels &
corporate.
 Conducting and handling ATL / BTL activities for Marketing.
 Oversee content, production and distribution of all marketing and publicity
materials (posters, program, flyers, mail outs, brochures etc.).
 Monitored and recognized consumer behaviour and thus implemented
marketing strategies for increasing business.
.
 Conducted a market survey every week to study the competitors regarding
price and product and provided a composite picture to the corporate office
of the surrounding market scenario to plan the business accordingly.
 Responsible for Event Management.

2.  IndusInd Bank .(From February 13, 2010 to March 2012)
Designation : Associate Relationship Manager
Roles And responsibilities:
 Selling Current Accounts and other products
 Offering Forex and Trade products to Small, Medium and Large Scale
industries
 Analysing and quoting appropriate deals to client depending upon their
requirements, taking into consideration various factors like Turnover,
profit percentile and market position etc
 Managing the current account base efficiently to improve the portfolios
profitability.
 Learning about the market trends by organising regular team meets .
 Kotak Mahindra Life Insurance .(From January 13, 2008 to Feb 2010)
Designation : Sales Manager
Roles And responsibilities:
 Recruiting and Training new Life Advisers to build a sales teamto achieve
targets
 Continuously training the team regarding companies policy and product
and also about the current legislation in place.
 Performance Appraisal and giving feedback to the team members
 Conducting Business Opportunity Presentation (BOP).
 Conducting Events and opening stalls in order to attract more customers.
 Generating Business and Customer Leads.
 Bharti Telecom (Airtel) .(From August , 2005 to December 2007)
Designation : Team Lead – JKT Asiatic Pvt Ltd of Bharti Telecom.
Roles And responsibilities:
 Offering new connections to all corporate customer at assigned Clients
offices
 Dealing with various customer queries and Requests.
 Proving the customers with the additional details about Bharti telecom
products
 Verifying the details of the customers in order to provide the service.
 Providing customers the billing and the plan information.
 Trained new joiners with product information and Onsite training.

3.  Paras Corporation .(From June, 1998 to Jul, 2004)
Designation : Office Assistant .
Roles And responsibilities:
 Receiving calls from Clients and vendors to provide them with necessary
information.
 Making sure all deliveries reach on time.
 Collecting feedback from customers about the service and to maintain
customer complaints report to make the business more effective in terms
of customer satisfaction and retention.
 Watching market volatility closely and ordering goods from suppliers in
advance to maximise profits.
Personal Profile  Date of Birth : 20-08-81
 Father : Omprakash Sharma
 Gender : male
 Marital status :Married
 Languages: English, Hindi, Telugu, Marwari ,Haryanvi Urdu.
 Nationality : Indian.