1. Resume
SUNIL RATHOD
Mobile: 07755905236 Email: rathod.sunil29b@gmail.com
OBJECTIVE
Looking for career enrichment opportunities in Retail Operations & Administration function with a frontline
organization.
PERSONAL DETAILS
 Marital Status : Unmarried
 Date Of Birth : 25 March,1991
 Address : Rathod Niwas Sawarkar Nagar Hingoli Tq Dist- Hingoli
 Languages Known : Marathi, Hindi, English.
 HHOObbies : Reading. Travelling, Music.
 Language Known: English, Hindi, Marathi.
 Strengths: Positive Attitude, Good Observer, Good Listener
PROFILEPROFILE
 Working with “ICICI Bank Ltd” as, Senior Officer (Customer Service Officer) from 2012 to still date–All
Product for Hingoli Branch.
 Proficient in developing & streamlining systems with proven ability to enhance operational effectiveness
and meet organizational goals within the cost, time & quality parameters.
 Good communicator and diligent team member, Ongoing desire to understand new market dynamics.
 Quick learner, focus on quality and timely delivery and coupled with diligent and honest approach towards
execution of duties/responsibilities.
CORE COMPETENCIESCORE COMPETENCIES
Day to day operations Cash ,, Sales, Negotiation and Problem Resolution Skills.
CREDENTIALS
 MBA+PGDBA(Finance) 4th
semester ,MIT,Punecurrently ,(Distance learning),(MH) India
 B.sc Agri Biotechnology Marathwada Agri University Parbhani
 Certificate Course In Retail Banking Sales Management Feb 2013
 MS-CIT and Certificate Course In Computer Hardware

2. COMPUTER LITERACY
 Expertise in MS office, Microsoft Word, Power point and Microsoft Excel.
Email: Outlook Express, Internet surfing and other computer basics.
CAREER PATH
ICICI Bank Ltd.
Customer Service Officer (SO)Branch banking
Accountabilities:
 Handling Cutomer Query Desk.
 Taking Care of Standalone Clearing and Cash Trans for Branch.
 Taking care of ATM cash replenishment for Branch.
 Responsible for FCRM(Customer service request)escalation.
 One of the responsible member for compliance for the Branch and handling Complain .
 Responsible for achieving the monthly sales targets, assigned to him/her, for various products
and services offered by ICICI Bank
 Cross sell new product and service opportunities
 Market mapping, customer mapping, competitor mapping in the geography assigned
 Proactively identify sales prospects and do business development activities in the geography
assigned
 Follow up on new leads and referrals to generate business
 Follow the various internal guidelines and procedures of the bank
 Ensure customer satisfaction.
 Resolve customer queries/issues
 Maintain periodic status reports, including daily activity report and calls/follow-ups made
I hereby declare that the information furnished above is true, correct and complete to best of my
knowledge and belief.
Date: / /2016
Place: Hingoli(MH) Sunil Rathod (09405807246)
DECLARATION: