1. PRIYA DUTTA
Mob: +91 8468803335
House no-82, Street no-2, Govindpuri,
New Delhi- 19
E-Mail: duttapriya002@gmail.com
SUMMERY
Over the past four years, I have been employed into CRM manager, backend operation manager,
Business Counselor, Data verification & Customer service where I developed an in-depth understanding
of all facets of the sales, market analyses, client relationship, marketing and the presentation process. I
have a proven ability to build new business relationships and new territories, and experience in
developing business opportunities within existing client bases. As looking for a position where I can
apply my experience and will contribute to a company's business solutions and increase.
WORK EXPERIENCE
Organization: Infinite’s Services
Process: Google Business View
Duration: - Nov.2013 – Aug 2014
Designation: - CRM Manager
Job profile:
 Responsible for all activities regarding sales, marketing, customer service, customer relation
management, & maximizing revenue.
 Finding various new businesses opening & arranging promotional programs to get commercial
business and attain set goals.
 Supervises customer service representatives and sales team.
 Ensures that customers receive the satisfied service possible.
 Assists representatives in handling disappointed customers.
 Determines a course of action to resolve customer problems and Interacts with customers over
mail, and phone.
 Ensures that customer service representatives follow all company policies and procedures when
dealing with customers.
 Look after collects customer payments.
 Create update and maintain call script for representatives.
 Help to achieving daily inside sales target.
 Maintains database of customers for follow up.
 Ensures the process of cus tomer’s order of photo shoot and coordinated with photographer.

2.  Re views customer e valuations in re gards to service re presentatives’ work and looks for are as
that need improvement.
 Trains newly hired customer service representatives.
 Trains representatives on new equipment and software.
 Analyzes the results of direct sales marketing and inside sales campaigns.
 Stays within allocated budgets.
 Participate s in the formulation of the company’s s trate gic plan.
 Leading inside sales teams to achieve sales objectives.
 Establishing a relationship of trust and respect with clients.
 Identifying potential customers in the market.
 Monitored and managed operational activities – Inside Sales reports, sales executive reports,
Photo shoot details.
 Documented and prepared reports of team and information systems presented same to Director.
 Monitored the ongoing job interviews and hiring of freelance to see if they are conducted as per
the policies and standards.
 Provided feedback on the individual performances of employees to director.
 Looking after of all email campaigns, public relations, marketing trade shows and events,
outbound calls, field promotions, customer communications, and other marketing plans.
 Collecting the daily sales reports MIS from all the sales team and Inside sales team.
 Analyzing the report and providing suggestion to the teams
 Responsible for maintaining relationship between company and Freelancer
 Looking after the collection of royalty amount from freelancer.
 Making strategies for efficient functioning of the teams & increasing their productivity.
 Helping clients towards a deeper understanding of their concerns
 Convincing the clients by giving proper product knowledge negotiation and close the deal.
 Taking care of the client feedbacks.
 Taking care of Photo shoot arrangements by coordinating with the concern department &
fulfilling the formal requirements
 Maintaining records of specific information about the client complaints, queries, reports, client
dealings and relationships
 Keeping records and using reporting tools.
 Managing various divisions – HR, sales, inside sales, photographer.
 For hiring new candidate Screening resumes from Naukri and arrange interview according to
the company requirements.
 Look after every necessary product will provide to every employees.
 Coordinated with director regards conduct quarterly appraisal for the team.
Organization: QFS Consultancy Pvt. Ltd
Process: Google Business View
Duration: - Apr.2013 – Oct.2013
Designation: - Backend Operations Manager

3. Job Profile
 Managing daily operational activities & requirements.
 Handling backend team, monitoring them and provide training about product.
 Maintains and monitoring the team MIS report of sales executive and backend team.
 Coordinated with IndiaCom regards Photo shoot and payment schedule.
 Work into new projects and business stagey generating company revenue.
 Establish objectives and strategies in regard to operational structure, competition and pricing of
projects.
 Analyze and identify needs for teams.
 Develop business plans, policies, and procedures necessary to provide support in the Operational
areas.
 Answering letters of complaint/concern from clients maintained healthy relationship with
clients.
 Writing reports on performance and targets
 Analyzing results of survey & available data for future planning.
 Ensure training & induction programs for new entrants.
 Listens to recordings of representatives interacting with customers and uses the recordings to
enhance training or offer necessary correction.
 To follow meticulously the quire and sales MIS follow-up processes and procedures to achieve
there target.
 To provide on line support to handle complex and escalated issues for effective resolution.
 Providing solutions on the escalated issues of the customers.
 Coordinated with concern department regarding Conduct events.
 Motivating team and ensuring that the targets are achieved in teams of quality.
 Preparation of monthly review sales presentation.
 Preparation of entire sales team target and achievement reports on daily basic in terms of
activations and revenue.
 Managing timily audit process.
 Providing MIS reports on a daily/monthly performance of the team.
 Generating crystal reports on a daily basic for monitoring the performance of the team and
providing feedback on the development side.
 Managing and increasing the performance and efficiency of the staff
 Keeping record of all necessary information related to the company like the company’s purchase
and revenue dealings, reviews and accounts.
Organization: Franchise India Brands Ltd. (Asia’s largest Franchise company)
Process: B2C & B2B Process
Duration: - Jan2012 – March.2013
Designation: - Business Counselor
Job Profile:
 Responsible for registered Investor and new brands with FIBL.
 Making outgoing calls & providing complete knowledge about brand & products to the clients
 Deals with client for Property leas out, Land to Landmark, Business development, Business
resale.
 Generating prospective clients as per the target given on monthly basis

4.  Doing pre-sales activities by counseling the client with proper knowledge & by registering the
client with the initial deposit & next forwarding the same to the Sales Department
 Updating daily s che dules on company’s online software
 Handling the inbound inquiries & assisting them with the process
 Doing telephonic coordination with clients concerning EVENT like FRO,BOS,WOW & all
 Marinating daily MIS report
 Conducting weekly investor meet event to promoting registered brand.
Organization: Trade India.com (Indians 2nd B2B portal)
(Infocom network Ltd)
Process: B2B Process
Duration: - May 2010 – Jan 2012
Designation: - Data Verification Department
Job Profile:
 Use to make outgoing calls & take the information that in what kind of business they are into.
 Daily verified 60 leads by achieving the daily targets.
 Updating daily schedule to the Manager.
 Updating all records on system by tagging the details & maintaining the excel report.
 Listing business all information with trade India and verify them on daily basic.
 Attending incoming calls and provide company details and solve all quires.
 Maintaining all records on company software.
 Marinating healthy relationship with privies clients and update new concepts details through
outlook mail.
SKILL SET
 Good oral and written communication skills .
 Knowledge of MS office Excel, word, Power Point, Internet.
 Knowledge about uploading on Picasa, creating map marker, CID etc..
 Knowledge about market situation.
 Good thinking and risk recognition abilities.
PERSONAL DETAILS
Perment address Thowra Tea Estate, Dis- Sivasagar, Assam.
Fathe r’s Name : Mr.Pioli Dutta
Date of Birth: 25-Jun-1991
Marital Status: Single