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DEVYANI SAHNI
Mobile: 8109002919
A2 810 MILAN HEIGHTS, E-mail:
sahnidevyani@gmail.com
BICHOLI MARDANA
INDORE-452016
OBJECTIVE
4.8 years experienced professional with 3 years in Education & Administration Industry,1 year in Finance
& Accounts & 8 months of experience in Social Media Manager, Client Coordination, Team Leader
(Customer Experience Manager) & Branding and Marketing Manager. Comprehensive experience in
handling accounting functions with keen eye on accuracy and authenticity, managing team to handle
customer associated queries, meeting the target and always meeting the KPI. Develop and implement
strategic partnership strategies.
Articulate communicator with a strong work ethic, continuously striving for improvement coupled with
excellent administrative aptitude with an eye for detail and the commitment to offer quality work.
Looking for a challenging and responsible opportunity, exploring strength and potentials in a professional
organization
PROFESSIONAL EXPERIENCE
Team Leader-Customer Experience Manager Presently
Working
“Zootout Advertising Pvt. Ltd.”
• Currently working as Branding and Marketing Manager.
Job Description
• Currently working as Branding and Marketing Manager.
• Monitoring market trends
• Meeting with clients and various departments
• Overseeing a team of junior staff
• Analyse how our brand is positioned in the market and crystallise targeted consumers insights
• Take brand ownership and provide the vision, mission, goals and strategies to match up to
• Measure and report performance of all marketing campaigns, and assess against goals (ROI and KPIs)
• Anticipate bottlenecks
• Brainstorm new and innovative growth strategies
• Align the company around the brand’s direction, choices and tactics
Team Leader-Customer Experience Manager
“Zootout Advertising Pvt. Ltd.”
• Worked as Team leader of Chat System- Zootout- Your Smart Assistant
Job Description
 Managing a team of chat agents and helping them to solve queries of customers.
 Drive efforts to achieve team goals (example KPIs: CSAT, tickets per hour, Quality, and First Response
Time)
 Provide targeted and needs-based coaching to each team member weekly
 Proactively identify process improvements, including identifying root causes and possible solutions to
optimize team performance/metrics
 Maintains key team reports, including team KPIs, specialist-level stats, specialist scorecards, and
provide ongoing updates on team performance
 Handle escalations and complex customer issues
 Cascades ongoing product and process updates to team, implementing system and process changes
where required
 Hiring to build the team
 Maintains strong team morale and conduct, including high engagement levels and schedule adherence
 Accomplishes organization goals by accepting ownership for accomplishing new and different requests;
exploring opportunities to add value to job accomplishments.
 Strategical planning of promotional activities.
 Design marketing campaigns.
Client Coordinator
“Zootout Advertising Pvt. Ltd”
 Worked at Zootout as Client Coordinator
Job Description
 Continuous interaction with the clients to meet their expectation.
 Mediator between the social media team and the clients.
 Getting the work done from social media team according to the client’s expectations.
 Maintaining a record of all the creatives made for the client.
 Participate in Client strategic planning process.
 Approving designs of various team members.
 Sending all the posts for approval to the client.
Social Media Manager
“Zootout Advertising Pvt. Ltd”
 Worked at Zootout as Social Media Manager
Job Description
 Managing client’s social pages on facebook, twitter, instagram and pinterest.
 Designing of daily posts for clients.
 Approving designs of various team members.
Associate Nov 2013 – Dec 2014
“Capgemini Business Services (India) Limited; Bangalore
 Worked in Accounts Payable Department for countries like Austria and Sweden.
Job Description
I) Payments:
 Weekly payment runs like wire, check and EFT. Urgent payment runs and sending the mailing
instructions.
 Identification of urgent payment run as per the payment request form.
 Single point of contact for Accounts Payable for clients
 Suggest the team changing the payment methods as per the vendor master and request from the team.
 Analysis of unpaid invoice in payments and resolves to solve the discrepancies.
 Capable of managing vendor payment, rectification of entries and following up with account department
on query resolution
 Handling the 3 way matching of PO, Invoice, Pay-Screen, exceptions used to send to right resolvers to
solve the discrepancies
 Urgent payment request form processing.
 Grower payment processing and manual clearing in vendor accounts.
 Vendor payment method change as per the request.
 Quality analysis, possible duplicates.
 Ability to supervise teams, improve workflow, accuracy and efficiency.
 Handling the generic mail box. Replay to the service desk E-mail.
 stop payment, and Cancel(VOID) the cheque without cancel the payment
 Bank acknowledgement reconciliation.
II) Invoice processing:
 Verifying invoices, Data reversals and corrections for the Invoice details, Checking Purchase orders and
vendor details
 Payment Processing – involved processing immediate payment request
 Handling Generic Mail Box (GMB) queries, resolving mails from suppliers, requestors and providing the
resolutions
 Processing all the invoices within required Turn Around Time [TAT] with 100% accuracy.
Achievements:
• Received Performance Award twice in tenure of 1 year
• Appreciation Award for the Best Team Work.
• Excellent feedback from clients
• Conduced Induction for New Joiners.
Montessori Teacher Nov 2012-Nov 2013
Progressive Education School, Indore, Madhya Pradesh
 Taught as a teacher in Progressive Education School. Took subjects like English, Math, Verbal
Skills, Motor Skills
Mentor And Administrator June 2010- Oct 2012
The Genius, Indore Madhya Pradesh
(Preparatory School and I.Q and personality development institution)
 Worked as a teacher and taught KG II in the preparatory school.
 Taught classes KG II, I, VI in the I.Q and personality development classes.
 In charge of the all administration and office work.
EDUCATION
Bachelors of Business Administration June 2012
Renaissance College Of Commerce and Management
D.A.V.V University, Indore, India
Specialized in finance with 68%.
High Secondary (ISC Board) March
2009
Progressive Education School Indore,
Secured 77%
COMPUTER EXPERIENCE
 Microsoft Office
 Internet Skills
 Adope Photoshop
 Readsoft, Basware and Master piece system.
Trainee and Internship
S
eptember 2013 Oct 2013-Dec 2013
“Iprimed”
 2 months Corporate Training And professional Internship in Iprimed
Personal Vitae
Date Of Birth: 19/09/1991
Residential Address: 810 Milan Heights, Bicholi Mardana, Indore, M.P, 452016
Linguistic Abilities: Hindi and English
Trainee and Internship
S
eptember 2013 Oct 2013-Dec 2013
“Iprimed”
 2 months Corporate Training And professional Internship in Iprimed
Personal Vitae
Date Of Birth: 19/09/1991
Residential Address: 810 Milan Heights, Bicholi Mardana, Indore, M.P, 452016
Linguistic Abilities: Hindi and English

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resume

  • 1. DEVYANI SAHNI Mobile: 8109002919 A2 810 MILAN HEIGHTS, E-mail: sahnidevyani@gmail.com BICHOLI MARDANA INDORE-452016 OBJECTIVE 4.8 years experienced professional with 3 years in Education & Administration Industry,1 year in Finance & Accounts & 8 months of experience in Social Media Manager, Client Coordination, Team Leader (Customer Experience Manager) & Branding and Marketing Manager. Comprehensive experience in handling accounting functions with keen eye on accuracy and authenticity, managing team to handle customer associated queries, meeting the target and always meeting the KPI. Develop and implement strategic partnership strategies. Articulate communicator with a strong work ethic, continuously striving for improvement coupled with excellent administrative aptitude with an eye for detail and the commitment to offer quality work. Looking for a challenging and responsible opportunity, exploring strength and potentials in a professional organization PROFESSIONAL EXPERIENCE Team Leader-Customer Experience Manager Presently Working “Zootout Advertising Pvt. Ltd.” • Currently working as Branding and Marketing Manager. Job Description • Currently working as Branding and Marketing Manager. • Monitoring market trends • Meeting with clients and various departments • Overseeing a team of junior staff • Analyse how our brand is positioned in the market and crystallise targeted consumers insights • Take brand ownership and provide the vision, mission, goals and strategies to match up to • Measure and report performance of all marketing campaigns, and assess against goals (ROI and KPIs) • Anticipate bottlenecks • Brainstorm new and innovative growth strategies • Align the company around the brand’s direction, choices and tactics Team Leader-Customer Experience Manager
  • 2. “Zootout Advertising Pvt. Ltd.” • Worked as Team leader of Chat System- Zootout- Your Smart Assistant Job Description  Managing a team of chat agents and helping them to solve queries of customers.  Drive efforts to achieve team goals (example KPIs: CSAT, tickets per hour, Quality, and First Response Time)  Provide targeted and needs-based coaching to each team member weekly  Proactively identify process improvements, including identifying root causes and possible solutions to optimize team performance/metrics  Maintains key team reports, including team KPIs, specialist-level stats, specialist scorecards, and provide ongoing updates on team performance  Handle escalations and complex customer issues  Cascades ongoing product and process updates to team, implementing system and process changes where required  Hiring to build the team  Maintains strong team morale and conduct, including high engagement levels and schedule adherence  Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.  Strategical planning of promotional activities.  Design marketing campaigns. Client Coordinator “Zootout Advertising Pvt. Ltd”  Worked at Zootout as Client Coordinator Job Description  Continuous interaction with the clients to meet their expectation.  Mediator between the social media team and the clients.  Getting the work done from social media team according to the client’s expectations.  Maintaining a record of all the creatives made for the client.  Participate in Client strategic planning process.  Approving designs of various team members.  Sending all the posts for approval to the client. Social Media Manager
  • 3. “Zootout Advertising Pvt. Ltd”  Worked at Zootout as Social Media Manager Job Description  Managing client’s social pages on facebook, twitter, instagram and pinterest.  Designing of daily posts for clients.  Approving designs of various team members. Associate Nov 2013 – Dec 2014 “Capgemini Business Services (India) Limited; Bangalore  Worked in Accounts Payable Department for countries like Austria and Sweden. Job Description I) Payments:  Weekly payment runs like wire, check and EFT. Urgent payment runs and sending the mailing instructions.  Identification of urgent payment run as per the payment request form.  Single point of contact for Accounts Payable for clients  Suggest the team changing the payment methods as per the vendor master and request from the team.  Analysis of unpaid invoice in payments and resolves to solve the discrepancies.  Capable of managing vendor payment, rectification of entries and following up with account department on query resolution  Handling the 3 way matching of PO, Invoice, Pay-Screen, exceptions used to send to right resolvers to solve the discrepancies  Urgent payment request form processing.  Grower payment processing and manual clearing in vendor accounts.  Vendor payment method change as per the request.  Quality analysis, possible duplicates.  Ability to supervise teams, improve workflow, accuracy and efficiency.  Handling the generic mail box. Replay to the service desk E-mail.  stop payment, and Cancel(VOID) the cheque without cancel the payment  Bank acknowledgement reconciliation. II) Invoice processing:  Verifying invoices, Data reversals and corrections for the Invoice details, Checking Purchase orders and vendor details  Payment Processing – involved processing immediate payment request  Handling Generic Mail Box (GMB) queries, resolving mails from suppliers, requestors and providing the
  • 4. resolutions  Processing all the invoices within required Turn Around Time [TAT] with 100% accuracy. Achievements: • Received Performance Award twice in tenure of 1 year • Appreciation Award for the Best Team Work. • Excellent feedback from clients • Conduced Induction for New Joiners. Montessori Teacher Nov 2012-Nov 2013 Progressive Education School, Indore, Madhya Pradesh  Taught as a teacher in Progressive Education School. Took subjects like English, Math, Verbal Skills, Motor Skills Mentor And Administrator June 2010- Oct 2012 The Genius, Indore Madhya Pradesh (Preparatory School and I.Q and personality development institution)  Worked as a teacher and taught KG II in the preparatory school.  Taught classes KG II, I, VI in the I.Q and personality development classes.  In charge of the all administration and office work. EDUCATION Bachelors of Business Administration June 2012 Renaissance College Of Commerce and Management D.A.V.V University, Indore, India Specialized in finance with 68%. High Secondary (ISC Board) March 2009 Progressive Education School Indore, Secured 77% COMPUTER EXPERIENCE  Microsoft Office  Internet Skills  Adope Photoshop  Readsoft, Basware and Master piece system.
  • 5. Trainee and Internship S eptember 2013 Oct 2013-Dec 2013 “Iprimed”  2 months Corporate Training And professional Internship in Iprimed Personal Vitae Date Of Birth: 19/09/1991 Residential Address: 810 Milan Heights, Bicholi Mardana, Indore, M.P, 452016 Linguistic Abilities: Hindi and English
  • 6. Trainee and Internship S eptember 2013 Oct 2013-Dec 2013 “Iprimed”  2 months Corporate Training And professional Internship in Iprimed Personal Vitae Date Of Birth: 19/09/1991 Residential Address: 810 Milan Heights, Bicholi Mardana, Indore, M.P, 452016 Linguistic Abilities: Hindi and English