1. April Santos
149 Colonial Drive
Ludlow, MA 01056
(413) 583-7710
SUMMARY
Enthusiastic and dedicated team player that develops strong working relationships and works hard,
Twenty years executive office experience in various skills Strengths include computer savvy, work
well under pressure, able to manage different projects at once, meet deadlines and work well with
others. I learn tasks quickly and take initiative to get things done in a timely manner. I enjoy
working with others in an office environment. Proficient in all aspects of the following:
Microsoft Windows Microsoft Outlook 2010
Multi-Line Phone System Microsoft Word 2010
Microsoft PowerPoint 2010 Microsoft Excel 2010
Microsoft Visio 2010 Adobe Acrobat
EMPLOYMENT HISTORY
MassMutual Financial Group, Enfield, CT Since 2000
Executive Liaison to SVP now ELT Member, Strategy Dept. 2011-Present
 Provide executive liaison support to ELT member reporting to Roger Crandall, CEO
 Provide support to VP’s on team in Spfld. & Boston
 Provide support to CEO’s office when needed
 Coordinate CEO’s monthly team meeting: agenda, catering, AV support
 Coordinate ELT offsites, prepare materials, agenda, work with conf. planning
 Coordinate monthly department report for ELT meetings
 Work with Barings team in UK for ELT meeting’s agenda input
 Assistant other ELT Assistants when needed & provide backup
 Coordinate team offsites and moral activities offsite
 Schedule dinner meetings with CEO and SVP
 Process invoices for team
 Assist with scheduling interviews to build team (brand new team)
 Assist SVP & team with preparing for the Board of Director’s meetings throughout the year
(make 32 binders for each Board Member and work with Corp. Secretaries office for
delivery)
 Setup new hire space, laptop, cell phone
 Assist with MMWay Lean Visits, work with McKinsey
 Schedule MMWay startup meetings and training sessions
Executive Assistant to SVP, Retirement Income 2007-2011
 Provide executive support to Senior Vice President, phone, calendar, etc.
 Coordinate air and land travel & process expense reports
 Act as Salary Contact & Facility Coordinator for department of 150 people
 Act as Time Card Coordinator for department of 150 people
 Prepare high-level PowerPoint presentations for Executive VP’s of Company
 Coordinate offsite meetings for employees and outside clients

2. Administrative Assistant to CFO, U.S. Insurance Group 10/9/00-9/8/07
 Coordinate meetings, maintain calendar for CFO
 Prepare high-level PowerPoint presentations for Executive VP’s of Company
 Coordinate department morale functions
 Maintain confidential records
 Approve expenditures up to assigned dollar amount
 Coordinated office furniture, supplies, equipment for CFO’s new office
 Pose as Facility Coordinator for three departments
 Act as Time Card coordinator for department
 Assist with personnel issues such as hiring process, spot bonus checks, salary planning, etc.
 Prepare CFO for executive meetings with top management and president of Co.
 Coordinate land and air travel arrangements and provide back-up plans
 Prepare an agenda for all meetings as requested by CFO
 Provide back-up administrative support to Senior Vice President & CFO as needed
 Assist with various projects and take leadership as needed i.e., Winner Circle, SOX Time
Coordination
Administrative Assistant for Vice President, Human Resources/MMBMI 1/18/00 – 10/9/00
 Coordinate meetings with internal and external individuals
 Assist with coordination of budget for Financial Unit in Benefits Dept.
 Type correspondence and memos
 Responsible for confidential records
 Answer phone for supervisor and manage client phone calls
 Manage and coordinate special projects in department
 Maintain calendar for Vice President
 Distribute incoming mail
Hasbro Games Group, East Longmeadow, MA 7/98-1/00
Executive Assistant to Senior Vice President, Sales Department
 Provide secretarial support to Senior Vice President in Sales Dept.
 Type memos, letters, etc.
 Make travel arrangements for VP to various cities in USA.
 Schedule meetings via Microsoft Outlook
 Maintain confidential records, personnel information, etc.
 Assist with the coordination and planning of Toy Fair in NYC
Administrative Assistant, Marketing Department
 Provide administrative support to Marketing Vice President
 Coordinate travel plans: airfare, rental car, hotel, conference centers, etc.
 Coordinate plans for Toy Fair in New York City: create sales/marketing binders and
schedule appointments with clients for the week of Toy Fair
 Travel to NYC (2 weeks) to provide administrative support to executives at Toy Fair
 Create Microsoft PowerPoint presentations
 Type memos, faxes, correspondence relating to marketing
 Communicate on a daily basis with advertising agencies and clients in various cities
 Schedule meetings within Hasbro and outside, order refreshments for meetings
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3. EDUCATION
 Schools:
Holyoke Community College, Holyoke, MA (1999)
Associates Degree in Executive Office Administration
Ludlow High School
References available upon request
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