1. Susan McWade Surapine
Milford, Massachusetts 01757
617-610-2192 ~ ssurapine@yahoo.com
SUMMARY:
Highly motivated professional; demonstrated strengths as an EA seeking to leverage extensive and varied
background in a challenging position. Strong self-starter; works well both independently and in a team
environment; adaptable to change; loyal, trustworthy; values honesty and confidentiality. Solid knowledge of
Microsoft Office applications; excellent organizational and time management skills; exceptional verbal and
written communications. Excellent writing, editing and proofreading skills.
PROFESSIONAL EXPERIENCE:
Claflin Hill Symphony Orchestra, Clerk, Board of Directors Milford, MA 1997-Present
 Marketing Committee Chair, Volunteer Committee Chair
 Create collateral for orchestra; write biannual newsletter; create content for website
(www.claflinhill.com)
 Prepare all materials for Board meetings; create Board books; take and distributes meeting minutes
Cumberland Gulf Group, Executive Assistant to CHRO, Framingham, MA February 2013-Present
 Coordinate daily tasks and communicate with a variety of internal and external parties who are
primarily senior-management/C-level
 Accurately process monthly departmental invoices and corporate credit card bills
 Created and launched quarterly company newsletter (write/research articles, layout, manage editorial
calendar and distribution to 7,000 employees)
 Field, respond and handle questions from outside sources; manage CHRO’s email inbox
 Prepare correspondence, reports and records from moderately complex and/or confidential source
documents, including drafting and editing correspondence for management review
 Manage calendars, schedule travel arrangements, arrange internal and external business meetings
 Generate and distribute several weekly business operations reports
 Prepare in-house presentations and/or professional organization presentations
 Maintain knowledge of the firm: its core businesses, structure, and the roles and responsibilities of
various senior-level management staff
 Member of Wellness Committee
 Coordinate Cumberland-Gulf HQ Holiday Giving. Work with Northboro-based Friends of Families
in Transition; for three years have coordinated collection of gifts for over 400 children. Organize and
host Annual Holiday Party for children and their families (Annually)
 Red Cross Blood Drive Coordinator (Quarterly)
 Take Your Sons and Daughters to Work Day Coordinator (3 years). Manage team of volunteers and
Provide activities for over 100 children (Annually)
The Hanover Insurance Group, Worcester, MA, Sr. Administrative Assistant April 2010-February 2013
 Provided executive level administrative support to three Vice Presidents and staff
 Provided seamless back-up support for the Chief Human Resources Officer
 Assisted HR Business Partners to complete reports and requests from business units
 Coordinated quarterly blood drives and serve as team lead for HR Department in United Way
campaign
 Motivated staff by creating departmental events and activities
 Coordinated travel arrangements and prepared expense reports with 100% accuracy
 Proactively managed several calendars
 Revised organizational charts and distribution lists
 Handled sensitive confidential information with understanding and respect

2. CVS Caremark, Woonsocket, RI, Administrative Assistant April 2009-April 2010
 Created high-quality presentations for management meetings, and high-level business functions
 Drafted correspondence, maintain electronic and paper files, developed and implemented strategies
to improve work flow and environment
 Managed VP’s calendar; plan and organize seminars, meetings and functions
 Assessed queries which the VP must handle versus tasks that can be managed by direct reports
 Responded to requests for information (via telephone or in writing)
 Screened calls and assess priority
 Served as an information liaison between the VP and staff
 Coordinated extensive and complicated travel arrangements
 Prepared expense reimbursement forms with 100% accuracy
 Worked with highly confidential and time sensitive matters
Fidelity Investments, Marlborough, MA/Smithfield, RI, Sr. Executive Secretary July 1997-Nov. 2008
Responsibility Statement: Provided advanced administrative support to senior-level executives and their
teams; worked in a variety of divisions within Fidelity. Successfully launched and ran service recognition
and awards program.
 Provided support to members of 300-person call center; ensured reps had all necessary tools
allowing them to satisfy the needs of every caller, as well as the tools to achieve satisfaction and stay
motivated. (Provided/organized ongoing training and motivational events)
 Trained to be on “Reserves Program” to take calls and provide customer service when call volumes
reached high levels
 Created high-quality presentations for management meetings, and high-level business functions
 Drafted correspondence, maintained database, electronic and paper files, developed and
implemented strategies to improve work flow and environment
 Managed senior executive calendars; planned and organized seminars, meetings and functions
 Assessed queries and delegated appropriately
 Proactively responded to requests for information (via telephone or in writing)
 Served as an information liaison between executives and team members
 Prepared monthly expense reimbursement forms with 100% accuracy
 Worked with highly confidential and time sensitive matters
 Heavy calendar management, extensive travel planning and organization of seminars held off-site
and out-of-state, screened phone calls and assessed priority
 Maintained database containing confidential information regarding due diligence meetings
 Maintained files according to Risk Management rules and regulations
The Winthrop Group, Inc., Cambridge, MA Business Manager 1984-1997
 Performed human resource management, researched and administered benefits; administered
payroll, billing, data entry and accounts payable, systems, cash management and budgets. Created
and developed a transcription and word-processing line of business in 1982 which became a division
of The Winthrop Group and contributed 8% of gross revenues to the firm.
EDUCATION:
Mt. Ida College, Newton, MA; Associates Degree. Northeastern University, Dedham, MA; Accounting I, II
AWARDS:
Rotary International, Paul Harris Fellow
Fidelity Investments Outstanding Service Award