Liz Vladu is seeking a long-term position where she can apply her skills and grow with the company. She has over 10 years of experience in customer service, data entry, and administrative roles. Her experience includes positions at ABBVIE, AON Hewitt, Prime Source Health Care, and Vector Marketing where she performed duties such as data entry, customer service, scheduling, and front desk reception. She has strong computer skills and is fluent in English and conversational in Spanish and Romanian.

1. ELIZABETH VLADU
2203 Lydia Ave Zion, IL 60099 | lizandphios@outlook.com | 224.305.8294
OBJECTIVE To maintain a stable and long term working position in your companywhere I may apply my
knowledge and skills and grow with the companyto obtain more experience and abilities.
SKILLS & ABILITIES Fluent in English,conversational in Spanish and Romanian.Savvy with computer
programs such as:CS Pro, Lotus Notes,Siebel,Taleo, Microsoft Office 365 (Word,
PowerPoint,Excel, and Lync), HR WorkWays, Maestro, Citrix, Lotus Notes, Genesys,
eGains,TBA, Novell, ARISg, Narrative Generator, and Internet Explorer. Experience with
telecommunication/switchboards.Customer/Clientaccountmanagementskills.Strong
ability to multi-task.Excellenttroubleshooting and problem solving skills.Friendly,
professional,reliable and organized.
EXPERIENCE INFORMATION SPECIALIST II
ABBVIE (7 MONTH CONTRACT POSITION)
JAN 2015 - JULY 2015 WAUKEGAN, IL
Primarilyresponsible for accurate and timely entry of a high volume of medical data within
the required timeframes to ensure compliance with departmental guidelines.Efficient
keyboarding skills with intermediate keyboard training.Effectively prioritize own workload
and manage time to complete assigned projects.Ability to learn quickly and apply
knowledge to assigned project.Demonstrate effective communication and customer service
skills.(DATA ENTRY/CUSTOMER SERVICE ROLE.)
CUSTOMER SERVICE REPRESENTATIVE AND HR GENERALIST
AON HEWITT (13 MONTH CONTRACT POSITION)
JAN 2014 - JAN 2015 LINCOLNSHIRE, IL
Greet, transfer,hold and handle incoming and outgoing calls.Manage conflicts,challenging
situations,and upsetcustomers.Deliver outstanding service,exceed expectations,and
build long-term relationships/customer-clientloyalty. Work in teams and self-directed
environments.(Completed extensive field training.)
DATA ENTRY SPECIALIST AND CUSTOMER SERVICE REPRESENTATIVE
PRIME SOURCE HEALTH CARE (12 MONTH CONTRACT POSITION)
JAN 2013 - DEC 2013 BUFFALO GROVE, IL
Clean,edit, create, update and fax patientlists.Schedule and/or Reschedule patient/doctor
visits.Update excel spreadsheets for deceased and/or discharged patients.Work in a self-
directed environment.Assistdoctors with questions/concerns.Handle
doctor/patient/facility/clientcalls with friendly and professional manner.
RECEPTIONIST AND CUSTOMER SERVICE REPRESENTATIVE
VECTOR MARKETING
JAN 2011 - JAN 2013 MUNDELEIN, IL
Greet, transfer,hold and handle incoming and outgoing calls. Manage conflicts,challenging
situations,and upsetcustomers.Deliver outstanding service,exceed expectations,and
build long-term relationships/customer-clientloyalty. Work in teams and self-directed
environments.File customer,clientand stafffolders.Relay messages to fellow staff
members.Assistcustomers with orders,returns,questions and concerns. Manage and
maintain companyproductdisplays.Schedule,cancel,or reschedule appointments. Sign for
deliveries/packages.Maintain appearance offront office and lobby. Decorate company
location for holidays.
EDUCATION WARREN TOWNSHIP HIGH SCHOOL, GURNEE, IL
HIGH SCHOOL DIPLOMA