This document is a resume for Edna R. Barahona, who has over 15 years of experience in administrative and quality assurance roles. She has strong skills in data analysis, database management, communication, problem solving and is bilingual in English and Spanish. Her background includes roles in quality assurance, case management, administrative assistance, and customer service for organizations in healthcare, social services, and publishing.

1. EDNA R. BARAHONA
917 Sunridge Pointe Dr
Seffner, FL 33584
Phone: 813-453-4884
Email: juaniqui574@hotmail.com
PROFESSIONAL PROFILE
A highly equipped Quality Assurance Analyst with experience in performing a variety of administrative and
staff support duties for a specified department, which require a range of knowledge and skills of
organizational procedures and policies; directing and assisting families, and resolving social problems and
inquiries.
SUMMARY OF QUALIFICATIONS
 Quality Assurance and Administrative experience.
 Excellent ability to gather and analyze statistical data and generate reports.
 Profound database management skills.
 Remarkable ability to communicate effectively, both orally and in writing.
 Excellent Interpersonal and Team-Oriented SkillsStrong computer skills.
 Exceptional record maintenance skills.
 Excellent ability to solve problems.
 Notary Public.
 Deep ability to compile information and prepare reports.
 Immense ability to schedule appointments and maintain calendars.
 Profound ability to transcribe and record meeting minutes.
 Remarkable word processing and data entry skills.
 Excellent ability to make administrative/procedural decisions and judgments.
 Strong ability to compose and edit already written materials.
 Bi-lingual, fluent in English and Spanish.
EXPERIENCE
MedHOK Tampa, FL 3/2014-7/2015
Quality Assurance Lead (Began as a temp employee and became permanent after three months)
 Interact with teams within technology, testing suppliers, product development, operations and UAT
organizations
 Reported issues and made recommendations for solutions
 Gathers, maintains and creates reports on quality metrics
 Lead and mentor QA team members
 Plan and document the testing effort via test plans and test cases for larger-scale projects
Eckerd Youth Alternative Tampa, FL 8/2013-3/2014
Kids Direct Data Specialist
 Answer phone and collect placement information and changes for data entry
 Create tickets in Kids Direct system for placement changes and moves
 Enter financial input for clothing vouchers/respites
 Correspond and monitor emails with Case Managers
One Hope United Tampa, FL 6/2012-8/2013
Administrative Assistant I
 Receptionist duties twice a week
 Answer phone, fax, report printer problems and data entry
 Maintain schedule for visitation rooms, transportation vehicles
 Audit mileage and help with payroll
 Fingerprint clients and perform Notary Public services

2. AppleOne (Temp. for HKI) Tampa, FL 3/2012-6/2012
Administrative Assistant
 Answer phone, Filing, monitor e-mail and Data Entry
 Organize and maintain supply closets
 Schedule meeting, reserve conference rooms and set up conference rooms for meeting and events
Catholic Charities Ruskin/Tampa, FL 12/2008-3/2012
Employment Specialist/Case Worker
 Assist Refugees find employment within 90 days.
 Coordinate and verify arrivals, provide orientation, intake, assessment and proper referrals for core
services.
 Provide transportation assistance and translation services for clients as needed in the course of
securing a job.
 Maintain client files and assuring completeness and accurate file documentation in compliance with
funding requirements.
Family Advocate
 Coordinate Community Events. Create and Maintain Community Relations.
 Supervise Volunteers. Fill in for Manager in her absence.
 Assist Customers with finding resources. Translate letters for clients (English-Spanish).
 General clerical duties.
Various Agencies Tampa, FL 2/2008-7/2008
Adm. Assistant/Customer Service
 Answer (5 lines) phone, Filing, Data Entry for Dealer Tire
 Check on delivery status, Customer Service
 Assist customers with internet orders, Reset passwords
 Problem solving with orders, Account follow up
Wellcare-Staywell Tampa, FL 12/2006-12/2007
Administrative Assistant (Began as a temp and became permanent after three months)
 Processing incoming Reps business. Research Business inquiries
 Scheduling Luncheon/Meeting invites
 Input of daily production number and maintenance of reports
 Expense tracking. Physicians Directory maintenance
Verizon Information Services Norristown, PA 8/2004-8/2006
Executive Assistant
 Scheduling and arranging meetings for the Director of Publishing.
 Completion and Distribution of meeting minutes.
 Preparation of expense reports and invoices.
 Point of contact of Management Staff.
 Answering phones and monitoring of e-mails.
 Travel arrangements and timecard reporting.
Verizon Information Services Norristown, PA 10/1999-8/2004
Incolumn Operator – Generalist II
 Creation of IncolumnAds for the phone book.
 Proofreading/Verification of text entered.
 Customer service for Proof Hotline.
 Receiving/text entry of incoming copysheets from Sales.
 Problem solving for sold ads.
 Claims research.
EDUCATION
Reading Area Community College Reading, PA 1/1992-12/1996

3. Liberal Arts
Reading-Muhlenberg Vo-tech School Reading, PA 9/1990-6/1992
Health Occupations Certificate