Available upon request.

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4327 J Street
Philadelphia PA, 19124
856.904.2873
angelchrzanowski@gmail.com
ANGELLEA CHRZANOWSKI
OBJECTIVE I am seeking a competitive andchallenging environment where I can serve
your organization and establish a career for myself. I want a highly rewarding
career where I can use my skills and knowledge for organizational and
personal growth. I want to excel in this fieldwith hard work, perseverance and
dedication. I am seeking employment with a company where I can grow
professionally and personally.
SKILLS & ABILITIES Highly proficient in equipment maintenance andoperations.
Microsoft Excel; Microsoft Word; Microsoft Windows.
Effective problem solver; prioritize and manage heavy work flow without direct
supervision.
“Can do” attitude; work very cooperatively with supervisory and non-
supervisory staff.
Excellent written and verbal communication skills
Effective organizational skills
Excellent hospitality and customer service skills
Highly skilledin greeting guests and ensuring correct verification procedures
Hands on experience in handling telephone calls / emails, and routing them
appropriately
In depth knowledge of managing reservations
Additional skills include general office support.
EXPERIENCE Howard Johnson, Bellmawr, NJ – Front Desk Clerk
9/2011 to 6/2014
Greet guests appropriately as they arrive and depart
Handled guest registration and room assignments; pre -registrations, blocking
reservations and cancellations.
Make reservations on phone and in person
Handle incoming calls, Take messages androute appropriately
Manage wake up calls
Perform simple bookkeeping activities, such as balancing cash accounts.
Record guest comments or complaints, referring customers to managers as
necessary.
Review accounts and charges with guests during the check-out process.
Answer inquiries pertaining to hotel services, registration of guests, and
shopping, dining, entertainment, and travel directions.
As night auditor, close out previous day’s business transactions, run reports
for manager and assign housekeeping duties.

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Advise housekeeping staff when rooms have been vacatedand are ready for
cleaning.
Trainedstaff members and co-workers with the following duties: front desk
greeting via phone and person. Guest privacy and implementedhotel policies
and procedures, check in and out process, internet andemail reservations,
electronic key activation and guest files confidentiality, computerizedbooking
system and housekeeping duties
Pazzotti Guys, Marlton, NJ
5/2011 to 7/2012
Spokes model @ Sturgis SD Motorcycle Rally
Cashier / Book-keeping
Food Prep / Cook / General Cleaning
Waitress/ Server / Customer Service
Genie Building Maintenance, Glendora, NJ Assistant Manager
7/2010 to 5/2011
Cleaning and Maintenance of Large Facilities and Refineries
Keep office buildings in clean and orderly condition.
Cleaning and sanitizing of restroom fixtures and counter tops.
Stocking, supplying and refilling all supplies.
Sweeping, mopping, scrubbing and vacuuming hallways, stairs and office
space.
Assign duties to multi-member crew.
Develop work schedules.
Train new staff on policies and procedures.
Notify management concerning needfor major repairs or additions.
Servicing of complaints and special cleaning requests.
Perform daily checks for cleanliness andcompleted assignments.
Maintain a complete and working knowledge of refinery environment, layout,
policies, safety procedures etc.
Top Shelf Janitorial, Magnolia, NJ
4/2006 to 8/2009
Residential Cleaning
Train and assign duties and work schedules to 11-member staff
Interview and hire new staff when required
Clean rooms, hallways, lounges, restrooms, corridors, stairways
Clean rugs, carpets, upholstered furniture, and/or draperies, using vacuum
cleaners and/or shampooers.
Empty wastebaskets, empty and clean ashtrays, and transport other trash and
waste to disposal areas.
Run errands such as taking laundry to the cleaners andbuying groceries.
Sweep, scrub, wax, and/or polish floors, using brooms, mops, and/or powered
scrubbing machines.
Dust and polish furniture.

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Polish silver accessories and metalwork such as fixtures and fittings.
Wash windows, walls, ceilings, andwoodwork, waxing and polishing as
necessary.
Assign duties to other staff and give instructions regarding work methods and
routines.
Hang draperies, and dust window blinds.
Move and arrange furniture, and turn mattresses.
Wash dishes and clean kitchens, cooking utensils, and silverware
EDUCATION Camden County College Blackwood NJ (1 year)
Transportation Workers Identification Credential (TWIC)
Delaware Valley Safety Council Certification
Paulsboro Refining Company Entrance Credential
Sunoco Frankford Plant Entrance Credential
COMMUNICATION Excellent presentation and negotiation skills, Excellent written
and verbal communication skills Confident, articulate, and
professional speaking abilities (and experience), Empathic
listener Speaking in public, to groups, or via electronic media,
possess entrepreneurial spirit, Competitive attitude, experienced
in successful management of diverse groups of people , fully
committedto providing the highest possible standards of
customer service andsupport. People oriented; enjoy working
directly with customers and the general public.
LEADERSHIP Able to lead others in high-demand situations, Proven
leadershipand organizational abilities, strongly committedto
team-building and staff development, supervising people or
processes, a genuine desire to achieve, excel andevolve, Ability
to grasp new ideas and integrate them into desiredresults, Able
to coordinate several tasks simultaneously, Excellent common
sense, judgment, and decision-making abilities, Skilledin
negotiations and people management, Skilledstaff trainer and
motivator
REFERENCES DR. MICHAEL RENZIE | ADVOCARE HEIGHTS PRIMARY | 609.707.8711
EILEEN RODRIGUEZ | GENIE BUILDING | 609.209.0195
ALISHA TAYLOR | HOWARD JOHNSON | 856.283.1994