1. 1
LeChon Douglas
6457 Hil Mar Drive, District Heights, MD 20747
(336) 255-2176, lechon26@gmail.com
Summary
AdministrativeAssistantprofessional with 8 years of extensive experience in relationship management, business
administration,strong communication,leadership and problemsolvingskills.Seekingan opportunity to work as
administrativeassistantto utilizemy skillsand knowledge in a renowned organization.
Skills/Qualifications
Management Proficiency,AnalyzingInformation,Staffing, Coordination,Recruiting,TrackingBudget Expenses,
Filing,Faxing,Report Writing,Scheduling, Medical Records,InsuranceVerification, MicrosoftOffice, Microsoft
Outlook, MicrosoftExcel,MicrosoftPower Point, MicrosoftWord,MicrosoftAccess,SharePoint, Lenel OnGuard,
WinTeam, ADP Enterprise, I-9s,Kwantek, Indeed, SterlingInfoSystems
Education and Training
NorthCarolinaAgriculture &Technical University,Greensboro,NorthCarolina
Business Management
BrookStone College,Greensboro, NorthCarolina
Business Administrativeand Management
MCROBERTS PROTECTION AGENCY,FALLS CHURCH, VA
11/2015-06/2016
Administrative Assistant
 Strongknowledge of businessandmanagementprinciplesinvolvedinstrategicplanning,
resource allocation,humanresourcesmodeling,leadershiptechnique,productionmethods,and
coordinationof people andresources
 Skilled inprinciplesandproceduresforpersonnel recruitment,selection,training,compensation
and benefits,laborrelationsandnegotiation,andpersonnelinformationsystems
 Proficientinbusinessandmanagementprinciplesinvolvinginstrategicplanning,resource
allocation,humanresourcesmodeling,leadershiptechnique,productionmethods,and
coordinationof people and resources
 Planed,developed,andprovidedtrainingandstaff developmentprograms,usingknowledge of
the effectivenessof methodssuchasclassroomtraining,demonstrations,on-the-jobtraining,
meetings,conferences,andworkshops
 Usedcomputersfor variousapplications,suchasdatabase managementorwordprocessing
 Answeredtelephonesandgave informationtocallers,tookmessages,and transferredcallsto
appropriate individuals
 Created,maintained,andenteredinformationintodatabases
 Setup and manage paperor electronicfilingsystems,recordinginformation,updating
paperwork,ormaintainingdocuments,suchasattendance records,correspondence,orother
material
 Operatedoffice equipment,suchasfax machines,copiers,orphone systemsandarrange for
repairswhenequipmentmalfunctions
 Usedcomputersand computersystems(includinghardware andsoftware) toprogram, write
software,setupfunctions,enterdata,orprocessinformation
 Observed,received,andobtainedinformation fromall relevantsources

2. 2
 Performedday-to-dayadministrativetaskssuchas maintaininginformationfilesandprocessing
paperwork
 Providedinformationtosupervisors,co-workers,andsubordinatesbytelephone,inwritten
form,e-mail,orinperson
 Developedconstructiveandcooperativeworkingrelationshipswithothers,andmaintaining
themovertime
 Performedroutine clerical andadministrative functionssuchasdraftingcorrespondence,
schedulingappointments,organizingandmaintainingpaperandelectronicfiles,orproviding
informationtocallers
 Planed,directed,andcoordinatedthe trainingandorientationactivitiesandstaff of the agency
MICROSOFT DATA CENTER/SECURITAS SECURITY SERVICES, ASHBURN, VA
01/2013-10/2015
Administrative Assistantand TrainingManager
 Knowledgeof administrativeandclerical proceduresandsystemssuchaswordprocessing,
managingfilesandrecords,designingforms,andotherofficeproceduresandterminology
 Proficientof principlesandprocessesforprovidingcustomerandpersonal services.This
includescustomerneedsassessment,meetingqualitystandardsforservices,andevaluationof
customersatisfaction
 Reviewedtime sheets,workcharts,wage computation,andotherinformationtodetectand
reconcile payroll discrepancies
 Compiledandrecordedemployee timeandpayroll data.Computedemployees'time worked,
production,andcommission.Computedandpostwagesanddeductions
 Processedpaperworkfornewemployeesandenteremployeeinformationintothe payroll
system
 Createdandimplementedsecuritystandards,policies,andprocedures
 Respondedtomedical emergencies,bombthreats,fire alarms,orintrusionalarms,following
emergencyresponseprocedures
 Monitoredandensuredasound,ethical environment
 Planed,directed,andcoordinatedsecurityactivitiestosafeguardcompanyassets,employees,
guests,orotherson companyproperty
 Directedanorganization'ssecurityfunctions,includingphysical securityandsafetyof
employees,facilities, andassets
 Directedandcoordinatedthe supportiveservicesof the agency
 Preparedandreviewedoperational reportsandschedulestoensure accuracyandefficiency
 Setgoalsand deadlinesforthe department
 Acquired,distributedandstoredsupplies
 Analyzedinternal processesandrecommendedandimplementedprocedural orpolicychanges
to improve operations,suchassupplychangesorthe disposal of records

3. 3
MICROSOFT DATA CENTER/SECURITAS SECURITY SERVICES, GAINESVILLE,VA
11/2011 -01/2013
Control Room Supervisor
 Planed,directed,orcoordinatedqualityassurance programs
 Analyzedqualitycontrol testresultsandprovidedfeedbackandinterpretationtoproduction
managementorstaff
 Monitoredperformance of qualitycontrol systemstoensure effectivenessandefficiency
 Communicatedqualitycontrol informationtoall relevantdepartments,outsidevendors,or
contractors
 Answeredinboundtelephone calls,tookmessagesandtransferredcalls
 Documentedhourlyreports
 Reportedall security device malfunctionsandfollowsuponcontractor schedulingandrepair
status
 Proficientinthe use of MS Office Outlook,OneNote,Excel,PowerPoint,AccessandWord
 Maintainedthe securityof the facilityduringsignificanteventsituations,andescalates anysuch
incidents
 Accountedforthe safetyandsecurityof the data centerpropertyand assets
 Carriedoutaccess control and alarmmonitoringfunctionsthroughseveral software applications
 Answeredandproperlyroutedall incomingtelephonecalls
 Communicatedwithotherdatacentersacrossthe worldregardingoperationalissuesand
securityconcerns
 Ensuredthat the Respondercompletedall dailydutiesandresponsibilities
 Watched2 CCTV monitorswith18 simultaneouscameras,andatotal of 195 cameras
BENNETT COLLEGE FOR WOMEN,GREENSBORO, NC
04/2009-11/2011
Personal Assistant and Chaperone for Dr. Julianne Malveaux
 Followedthroughwithday-to-dayschedulesandagendas
 Accountedforthe overall safetyandcomfortof the Presidentandherbelongings
 Pickedupthe Presidentfromherhome andoffice toensure thatshe gotto and from
engagementsinatimelymanner
 Monitoredassignedareasforanysuspiciousactivity
 Ensuredthat properprocedureswere followedinthe eventof anincident
 Attemptedtoresolve situationsandincidentsthatoccurredonand around campus
 Respondedto,documented,andescalatedall incidents
 Providedfunctional guidance toherguestandvisitors
 Preparedandcompletedfactual anddetailedlogsandreports
 Knowledgeof relevantequipment,policies,procedures,andstrategiestopromote effective
local,state,or national securityoperationsforthe protectionof people,data,property,and
institutions
 Knowledgeof principlesandprocessesforprovidingcustomerandpersonal services.This
includescustomerneedsassessment,meetingqualitystandardsforservices,andevaluationof
customersatisfaction
 Analyzedinformationandevaluatedresultstochoose the bestsolutionandsolve problems
 Monitoredandreviewedinformation frommaterials,events,orthe environment,todetector
assessproblems

4. 4
GOLDEN LIVING CENTER, HEALTHCARE SERVICES GROUPINC.,GREENSBORO, NC
04/2007-06/2009
Food and NutritionAssistant Manager
 Planedandconductedfoodservice ornutritional programstoassistinthe promotionof health
and control of disease
 Supervisedactivitiesof adepartmentprovidingquantityfoodservices,counsel individuals,and
conductednutritional research
 Monitoredfoodservice operationstoensure conformance tonutritional,safety,sanitationand
qualitystandards
 Assessednutritionalneeds,dietrestrictionsandcurrenthealthplanstodevelopandimplement
dietary-care plansand provide nutritionalcounseling
 Advisedpatientsandtheirfamiliesonnutritionalprinciples, dietaryplansanddiet
modifications,and foodselectionandpreparation
 Counseledindividualsandgroupsonbasicrulesof goodnutrition,healthyeatinghabits,and
nutritionmonitoringto improve theirqualityof life
 Consultedwithphysiciansandhealthcare personnel todeterminenutritional needsanddiet
restrictionsof patientorclient
 Monitoredmedical facilityactivitiestoensure adherence tostandardsorregulations
 Analyzedpatientdatato determinepatientneedsortreatmentgoals
 Providedhealthandwellnessadvicetopatients,programparticipants,orcaregivers
 Collaboratedwithhealthcare professionalstoplanorprovide treatment
 Conductedresearchtoincrease knowledge aboutmedical issues
 Monitoredcompliance withhealthandfire regulationsregardingfoodpreparationandserving,
and buildingmaintenance inlodginganddiningfacilities
 Monitoredfoodpreparationmethods,portionsizes,andgarnishingandpresentationof foodto
ensure thatfoodispreparedand presentedinanacceptable manner
 Coordinatedassignmentsof cookingpersonnel toensure economical use of foodandtimely
preparation
LECHON’S CATERING SERVICE, GREENSBORO, NC
08/1996-10/2011
Owner and Operator
 Coordinated activitiesof staff,conventionpersonnel,orclientstodecide forgroupmeetings,
events,andconventions
 Consultedwithcustomerstodetermineobjectivesandrequirementsforeventssuchas
meetings,conferences,andconventions
 Reviewedeventbillsforaccuracy,and approve payment
 Coordinatedservicesforevents,suchasaccommodationandtransportationforparticipants,
facilities,catering,signage,displays,special needsrequirements,printingandeventsecurity
 Arrangedthe availabilityof audio-visual equipment,transportation,displays,andotherevent
needs
 Conferredwithstaff ata choseneventsite tocoordinate details
 Monitoredcompliance withhealthandfire regulationsregardingfoodpreparationandserving,
and buildingmaintenance inlodginganddiningfacilities

5. 5
 Monitoredfoodpreparationmethods,portionsizes,andgarnishingandpresentationof foodto
ensure thatfoodispreparedand presentedinanacceptable manner
 Countedmoneyandmade bankdeposits
 Investigatedandresolvedcomplaintsregardingfoodquality,service,oraccommodations
 Coordinatedassignmentsof cookedpersonnel toensure economical use of foodandtimely
preparation
 Monitorsanitationpracticestoensure thatemployeesfollow standardsandregulations
 Checkthe qualityof raw or cookedfoodproductsto ensure thatstandardsare met
 Estimate amountsandcosts of requiredsupplies,suchasfoodandingredients
 Instructcooks or otherworkersinthe preparation,cooking,garnishing,orpresentationof food
FRANCES E. DECHURCH MEDICAL OFFICE,REIDSVILLE, NC
07/00-04/02
Medical Office Administrative Assistant
 Answeredtelephonesanddirectedcallstoappropriate staff
 Scheduledandconfirmedpatientdiagnosticappointments,surgeries,ormedical consultations
 Operatedoffice equipment,suchasvoice mail messagingsystems,andusedwordprocessing,
spreadsheet,orothersoftware applicationstoprepare reports,invoices,financial statements,
letters,case histories,ormedical records
 Maintainedmedical records,technical library,andcorrespondence files
 Greetedvisitors,ascertainpurpose of visit,anddirectedthemtoappropriate staff
 Performedsecretarial dutiesusingspecificknowledgeof medical terminologyandhospital,
clinic,orlaboratoryprocedures. Dutiesmayinclude schedulingappointments,billingpatients,
and compilingandrecordingmedicalcharts,reports,andcorrespondence
 Providedcustomerandpersonal services.Thisincludescustomerneedsassessment,meeting
qualitystandardsforservices, andevaluationof customersatisfaction
 Scheduledappointments,operatedcomputers,computerizedequipment,operatedoffice
equipment
 Protectedthe securityof medical recordstoensure thatconfidentialityismaintained
 Reviewedrecordsforcompleteness, accuracy,andcompliance withregulations
 Retrievedpatientmedical recordsforphysicians,andothermedical personnel
 Assignedthe patienttodiagnosis-relatedgroups(DRGs),usingappropriate computersoftware
 Processedpatientadmissionanddischarge documents
 Monitoredmedical facilityactivitiestoensure adherence tostandardsorregulations
 Processedhealthcare paperwork,enteredpatientdataintocomputers,andmaintainedmedical
facilityrecords