Cecile Amper is seeking a customer service or administrative position. She has over 15 years of experience in customer service, operations, sales, and inventory management across various industries. Her experience includes roles at Dubai Duty Free, Bestsellers Group, Kenny Rogers Roasters, Esprit Holdings Limited, Hotel ni Mang Jose, Jollibee Foods Corporation, and Amkor Technology Incorporated in the United Arab Emirates and Philippines. She has strong communication, relationship building, and problem-solving skills.

1. Cecile A. Amper
Flat 1806 White House Tower, Al Nahada Sharjah, United Arab of Emirates
Cell:+971 50404 9198
cecile_amper@yahoo.com
Visa: Residence Visa (Husband Visa)
OBJECTIVE: Seeking a customer service and administrative position in the field of sales, marketing and
business processing operations or alike.
SUMMARY OF QUALIFICATIONS:
A solution oriented professional with experience specializing in Customer Service and Operations. Key
experiences earned from diverse of globally excellent in consumer and wellness services, food and nutrition,
and electronic manufacturing.
 Capable to communicate effectively and directly with the customers — performing for people or dealing
directly with the customers. This includes serving customers in restaurants and stores, and receiving
clients or guests.
 Extensive interpersonal relationship-based approach with customers — developing positive and
supportive working relationships with Superiors and Co-workers, and maintaining them over time.
 Reliable to provide consultation and advice to others — providing guidance and expert advice to co-
workers or other groups on technical or process-related topics.
 Outstanding maintenance, planning, and prioritizing at work — developing specific goals and plans to
prioritize, organize, and accomplish each assignment.
EXPERIENCE:
May 2015 to Present: Sales Executive – Dubai Duty Free for Boss, Gucci, Dolce Gabbana and Versace,
United Arab of Emirates.
 Spearhead high sales and guarantee high level of customer satisfaction through excellent sales and
services.
 Assist customer’s needs and provide support and information on product features.
 Maintain in-stock and presentable condition of work place.
 Assure up to date knowledge on products offered and discuss available options.
 Carry out cross selling of products.
Nov 2014 to April 2015: Sales Representative and Warehouse Inventory Clerk for Bestsellers Group of
Company – Vera Moda and Jack & Jones, United Arab of Emirates.
 Advertise, promotes and sells orders from existing and potential customers through an extensive
interpersonal relationship-based approach.
 Exhibits products and services to existing and potential customers and assists them in selecting those
bestsuited to their personal needs.
 Check all merchandise that is being delivered into the warehouse.
 Oversees inventory of all merchandise including inventory counts, manage physical discrepancies,
inventory tagging and stock inspection.
May 2010 to Oct 2014: Service Crew – Cashier for Kenny Rogers Roasters – SM South Mall, Philippines.
 Responsible for the accepting payments from customers, and make change as necessary.
 Prepares daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups,
soda or coffee using proper safety precautions and sanitary measures.
 Communicate food orders consistently to cooks and provide assistance in food preparation or service.
 In charge to maintain a clean and organize eating, service, and kitchen areas.

2. Nov 2007 to Apr 2010: Sales Representative for Esprit Holdings Limited – SM South Mall, Philippines.
 Help out customers in locating the merchandise they need.
 Arrange and organize display merchandise on racks and shelves in an attractive manner.
 Prepare list of items to be re-stocked.
 Support customers in completing the purchased merchandise.
 Handle refunds, returns and exchange of merchandise.
 Maintain and manage stock room neat and tidy.
 Observe operation check list after opening and before closing the shop.
Dec 2004 to Aug 2007: Receptionist and Housekeeper for Hotel ni Mang Jose, Philippines.
 Responsible in accommodating clients and customers making sure that there are comfortable as they
arrive at the hotel desk.
 Assist clients and customers on their needs and directs them for directions in the hotel.
 Provides general office support with a wide variety of administrative activities and related task.
 Responsible in maintaining high standards of cleanliness, orderliness and presentation in all house
area and customer area.
 Generate and work with daily job list from room status list, arrival and departure list.
 In charge to maintain the stocking levels of all point-of-sales and consumables.
 Reports all non conformities observed, related to facilities and security to Supervisor or Manager.
Oct 2002 to May 2004: Service Crew – Cashier for Jollibee Foods Corporation, Philippines.
 Communicates with customers for orders and record each order using cash registers or multi counting
machines, accepts payment and makes changes.
 Prepares customers orders place them in dishes, on serving trays, or in takeout bags.
 Collects and return used dishes, utensil and glass to kitchen for washing.
 Arrange tables and decorations according to store procedures.
 In charge to maintain a clean and organize eating, service, and kitchen areas.
Dec 1999 to Jun 2002: Production Quality Inspector for Amkor Technology Incorporated, Philippines.
 Perform first article inspection for electronic micro chips through visual inspection in accordance to the
specified standard criteria for each processed device.
 Conduct in-process quality control patrol which comprises monitor of product/process abnormalities and
analyze specific causes, coordinate with production personnel on investigation of abnormalities,
conduct experiments whenever necessary in line with abnormality countermeasures and checking of
control charts and records.
 Assist the section group to promote good manufacturing practices like 5’s and basic personal hygiene.
EDUCATION and TRAININGS:
 Computer Technology in Philippine Science Technology Center (PSTC), Alabang Muntinlupa City.
 Knowledgeable in Basic Housekeeping, SPA Therapist and Food and Beverage in which
undergone training under The Philippines' Technical Education and Skills Development Authority
(TESDA), is an agency of the Philippine government under the Department of Labor and
Employment responsible for managing and supervising technical education and skills development in
the Philippines.