1. Jasmine Turner
Addison, TX 75287
972-464-8837
jturner2554@gmail.com
PROFESSIONAL PROFILE
Experiencedforeclosure andcustomerservice professional with overtenyearsof experience. Focusinbanking
and HOA firms. Diligent,teamleadercommittedtoexceeding expectations andmonthlyoperationalgoals.
-MS Office Suite Proficient -Experiencewithmultidimensionalroles -Strongnegotiation skills
-AS/400 iSeriesSystems Ability to multi-task and prioritize effectivelyand efficiently. Excellent computer skills.
Works w ellin high pressure, fast paced
environment.
ACCOMPLISHMENTS
 Bank of AmericaProduction Award: regularly processedover800 mortgages per month
 Bank of AmericaOn-Site Property ClaimsTeam: Project Katrina, NewOrleans, LA
PROFESSIONAL EXPERIENCE
Aerotek Richardson,TX 2014-Present
Accounting DelinquencySpecialist
 Monitorand collecton HOA dues
 OrderTitle Searches andfile paperwork withthe CreditBureau
 ProcessLiens andattorney packets
 Setup paymentplans
Bank of America,Home Loans Addison,TX 2007-12
Foreclosure SpecialistII
 Managed Pre-Sale ForeclosuresonPrime/SubprimeLoansforFHA,VA and Conventional Loantypes
 EnsuredInvestor,Insurer,GovernmentAgencyandCHLguidelinesare met
 Trainedincomingemployeeonstate andregulatoryproceduresandbestpractices
 Maintainedahighlevel of qualityservice withinternal/external customers
 Managed a full portfolioof approximately800 time-sensitiveloans
 Ensuredthat Foreclosure Attorneyexpeditesthe processinaccordance withallowable timeframes
 Provideddataanddocumentsrequiredbythe Attorneyinatimelymanner
 Avoidedandresolve title issues,paymentdisputes,propertypreservationanddamage issues
 Calculatedandprovide Foreclosure Sale Bids,Judgments,ReinstatementandPayoff Requests
 Processedmortgage fundsinaccordance with State/Federal,Investor,andcorporate guidelines
 WorkedwithAttorneys,Mortgagers, andthird-partyinterestsviaphone andwrittencorrespondence
Bank of America,Home Loans Addison,TX 2002-07
CustomerService Representative
 Assisted customerswith mortgage questionsorissuesregarding payment
 Processedcalls anddeviated fromstandardprocedures asneededtoresolvecomplex inquiries
 Uses I-Seriessoftware fortracking,informationgathering,and/ortroubleshootingmortgage issues