This document contains contact information and a summary of qualifications and work experience for Amanda Calnek. She has 9 years of customer service experience working in roles such as a service coordinator for Grieco Mazda, proprietor of her own cleaning business, and server at Outback Steakhouse. Her experience includes tasks like handling phone calls, scheduling appointments, problem solving for customers, and promoting business. She is currently pursuing her Associate's degree in Business Administration.

1. Amanda Calnek
6338 Old Medinah Circle
Lake Worth, FL 33465
561-229-6826
Email: amanda.calnek89@gmail.com
Highlights of Qualifications
 9 years of customer service experience.
 Experience with varied operating systems,multi-line phones,fax machines, copiers and scanners.
 Excellent verbal, written, and electronic communication skills; assertive, and outgoing,with a positive
attitude.
 Excel working in a fast-paced, goal-oriented work environment.
 Committed to promoting business.
Employment Summary
Grieco Mazda- Service Coordinator Delray Beach, FL
11/2/2015- 9/24/2016
 Inbound/Outbound calls
 Scheduling service appointments, and many otherduties in the realm of customer retention.
 Problem resolution and placating a dissatisfied customer. (Listen, Apologize, Solve, Thank: ‘LAST’
 Maintaining client records,finalizing payments, safeguards (identity theft prevention), and filing loaner
vehicle paperwork.
Your Partner in Grime- Proprietor Jupiter/West Palm/Gardens, FL
05/2014- 10/2015
 Cleaning and maintaining both commercial and residential properties.
 Building rapport with existing clients by providing excellent service.
 Partnered with property management companies; networking.
Outback Steakhouse- Server Goldsboro, NC/Smithfield, NC
03/2008- 05/2014
 Promoted team’s productivity and sales.
 Executed tasks in such a way as to save time and still offer the highest quality of food and service.
 Consistently received customer recognition for excellent service provided.
Education
CCEF: Biblical Counseling; now attending EYG:2017
South University; began towards my A.S. in Business Administration
Wayne Community College; High School Diploma, received May 2011