1. Irene Bradley
2218 SweetbayDrive
Bellingham,WA 98229
Cell Phone 206 226-1503
irene.bradley56@gmail.com
SUMMARY
Aftertakingsome time off withfamilyinAustin,TX, Ihave movedback
home to Washington.I am highly motivatedtoresume my careerin
CustomerService.Deliveringexcellentcustomerserviceforbothinternal
and external customershasallowedme tomeetorsurpassbusiness
goals. DidI mentionastocked cookie jaron my deskforall to enjoy!?
Qualifications:
 Loyalty,positive attitude andworkethic
 Integrity andattentiontodetail hasdrivenmyexperience and
qualityof work
 Strongnumerical backgrounddue tohandlingbillingaccounts
 IT skills obtainedusingMSOffice (Excel,Outlook,Word)
 Successful interpersonal communicationspavedthe wayto
networkingwithmultiple parties.
EXPERIENCE
2014---
2015
Movedto Austin,TXand tooktime off to be withfamily
2000—
2013
Fraud Analyst, T-MobileUSA (12920 38th St Bellevue, WA 98006) (425 383-2274)
· Conductedinvestigationsforidentitytheft(viavariousinternetsites)
· Reviewedcustomerbilledaccountsforpersonal datadiscrepancieswithtrue
consumers

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· Implementedimmediate correctionsforidentitydiscrepanciesinthe billing
system
· Issuedbillingadjustmentsandpaymentarrangements
· Partneredwith3 majorcreditbureaus(Equifax,Experian,TransUnion) to
remove frauddata
· WorkedwithT-Mobile legal departmentandall law enforcementagenciesby
sharinginformationto apprehendandprepare casesforidentityfraud
conviction
· Team Leadfor specializedteamof billing-frauddisputeanalysts
· Trackedidentityfraudaccountsforlosses(Excel spreadsheets)
· Tracked& stoppedfraudulentpayments(workedfromExcel spreadsheets)
· Analyzednewequipmentordersforfraudulentaddresspatterns
· SharedinformationwithUPStostopunauthorizedshipmentdeliveries
· Issuedbillingcreditstofraudulentactivityperunauthorizedequipmentordered
· Maintainedupdatedbillingtrainingwith coworkers
· PartneredwithTrainingDepartmenttokeepcompanypracticesupdated
· Maintainedanon-line trainingmanual
1996—
2000
CustomerService Rep,Metronet(800StewartSt, Seattle,WA 98102)
· Incomingcall center
· Handledall Businessservice requestsfordial tone andbusinessphone
equipment
· Trainednewhiresandparticipatedinnew hire interviews
· On call afterhours tocreate repairordersandfollow upwithbusiness
customers
EDUCATION
HighSchool--Diploma
MILITARY
US Army—Honorable Discharge