Crystal Balsimo has over 15 years of experience in customer service, office administration, and early childhood education. She is proficient in Microsoft Office programs and has experience with various software programs. Her work history includes positions in customer service, quality assurance, sales support, and as an owner/operator of her own childcare business. She is responsible, motivated, and skilled in training others.

1. Crystal R.Balsimo
257 Quehl CourtN,Lakeland,MN 55043
CrystalBalsimo@yahoo.com
651.983.3728
Profile
Responsible,eager,andmotivatedprofessional.I’mafastlearner, extremelycomfortable with
computers andlearningnewsystems.I’mfriendlyand upbeattocustomers, businessprofessionals,and
coworkers.I’ve demonstratedahistoryof beingontime andfinishingtaskscompletely.
Skills
 Organized
 Proficientin MicrosoftWord/Excel/Outlook
 FamiliarwithAccess, PowerPoint,Photoshop,Adobe
 Office Administration
 HighCall Volume- GreatPhone Etiquette
 ExcellentFriendly CustomerService
 ExperiencedinTrainingOthers
 SupportingManagersandSeniorLevel
Employment History
DavidBank Studios – Fridley,MN
Front Desk/CustomerService (August2002 – August2006)
 Open StudioEach Morning
 AnswerPhones
 CheckVoicemails
 Schedule Appointments
 Manage Files
 MaintainRelationshipsWithSchools
 Run AGFA Machine
 PhotoShopYearbooks/Orders
 Train SummerHelp
 Take Photosat Proms andSchool Dances
 Handle Mail (IncomingandOutgoing)
 AssistWhere Needed

2. CorelogicAppraisal Services –Bloomington,MN
CustomerService Rep/QualityAssurance (August2006 – December2007)
 TVMand WMS Software
 CustomerService
 HighVolume DailyEmail
 HighCall Volume (Inbound/OutboundCalls)
 MaintainRelationshipsWithClientsandCustomers
 Handle ConfidentialInformation
 Train NewEmployees
 QualityAssurance onAppraisal Products
 RecordCallsand FollowUp
 AssistWhere Needed
Griggs Cooper& Co/WirtzBeverage MN – St. Paul,MN
National ChainCoordinator/SalesSupportSpiritsDivision (December2007 – October2009)
 General Office Assistance
 DailyEmail andPhone Calls
 CreatingReportsforManagers, SalesReps,andCustomers
 Responsible forPricinginChain Accounts
 Create and MaintainPROMOS/Sales
 MaintainRelationshipBetweenGriggsandChainAccounts
 AS400, PIM,and Retail LinkSystems
 Create Sell SheetsforReps/Customers
 ProcessPurchase Orders
CuriousMindsChildcare –Lakeland,MN
Owner,Lead Childcare Provider,Preschool Teacher(November2009 – Present)
 Prepare Healthy Meals
 Provide aSafe LearningEnvironment
 Meal Plan,LessonPlan,andPrepare Crafts
 Purchase Groceries, HouseholdSupplies,andEducational Supplies
 Be Responsible ForChildren(InfanttoSchool Age)
 PlanEducational Activities
 Prepare Newsletters
 Communicate WithFamilies

3. Education
CPR andFirst Aid
Early ChildhoodEducationCoursesthroughWashingtonCounty
IntermediateExcel
NewHeights HighSchool – Classof 2002