Javen Encarnacion has over 4 years of experience in customer service roles. He is seeking a position as a Customer Service Specialist where he can utilize his skills in organization, communication, problem solving, and computer applications. His professional experience includes roles as an Assistant Manager at Starbucks, a Stock Clerk at Joann Fabric, and an Invoicer at The Chefs' Warehouse, where he demonstrated excellent customer service and operational skills. He has a high school diploma from Herbert H. Lehman High School in Bronx, NY.

1. JAVEN ENCARNACION
528 ThroggsNeck Expwy 929-332-1187
Bronx, N.Y. 10465 Enjaven11@gmail.com
CareerProfile:
A highly dynamic, skilledandqualifiedCustomerService Representative withthe ability toidentify
customerneeds .Seekingaposition asa CustomerService Specialistata company where Ican utilize
my proficiency andknowledge initsrenowned organization.
Professionalstrengths:
•Possess fouryearsof professional experience asaCustomerService Representative
•Possess excellentorganizationalskills
•Goal oriented andability tohandle multiple tasks
•Proventrack recordin customerservice like managingfrontdesk operations, processingsalesorder
and communicatingreliableinformation tocustomers
•Proficientinbasicoperatingsystems likeMicrosoftWord, Excel, PowerPoint, Access, Outlook, Vista,
Windows XPandthe Internet
•Possess excellentwrittenandverbal communication skills
•Ability tomaintaingoodrelationship withcustomers
•Capabilities include butnotlimitedto:
*CustomerService &Relations*MeetDemandingDeadlines * Self Starter
* Word Processing&Typing*ProblemSolving * Filing& Data Archiving
* ComputerApplications*Database Management * Office Equipment
PROFESSIONALEXPERIENCE
STARBUCKS COFFEECOMPANY(Full time). NEW YORK NY
AssistantManager 02/13-03/15

2. •Collaborated withstore managertoachieve targetedstore goals.
•Showed supportandprovided encouragementtohelppartners accomplishgoals.
•Implemented corporate strategiestosupportbusiness objectives.
• Leddaily operations includingbutnotlimitedtopreparingdeposits, directingstaff accordingto
customerflow andcoffee protocols, creatinganexcellentcustomerenvironment, anddaily
preparation andservingof coffee andfoodproducts.
JOANN FABRIC(PartTime) SCARSDALE, NY.
Stock Clerk 04/12- 09/12
•Assisted customers with
•As botha memberanda leaderof the team, I presented excellentcustomerservice.
•Sales, FrontDesk Coverage, Cleaning, Stock, Organizing, CuttingFabricandCovered Register
THE CHEFSWAREHOUSE (Full Time) BRONX, NY
Invoicer. 07/09-01/13
•Responsible forday today managementof sales &service fulfillment, includingoperational
excellence, andcompliance relatedtothose activities, while frequently updatingmanageronthese
issues.
•Maintained the highestlevel of customerservice anddemonstratedcore values.
•Spenttime onthe salesfloor, startingfromthe lobby, bygreetingcustomers andensuringthatthe
customers’needs were met.
•In charge of Invoicing, Dispatching, Organization, AnsweringPhones andWarehouse work
EDUCATION
HERBERT H. LEHMAN HIGH SCHOOL, BRONX, NY - HIGH SCHOOL DIPLOMA – JUNE 2012