Catherine E. Shutt is a human resources professional seeking a position in customer service. She has over 15 years of experience in customer service, management, and human resources. Her resume highlights her skills in critical thinking, Microsoft Office, employee training, and customer service. She has held positions as an Enforcement Specialist, Administrative Assistant, Manager, and Server. She has a Master's degree in Business Administration with a concentration in Human Resource Management from American InterContinental University.
Building strong relationships with our ever-expanding client base. They work on the front line to ensure that every estimate and order is handled professionally and meets the quality expectations of our clients.
- Establish and build client relationships
- Efficient order-taking and job analysis
- Quality Assurance -- final quality check
- Coordination of files for accuracy in reordering
Under the direction of the Customer Service Manager, the Customer Service Representative serves as the primary contact for external and internal customers, is responsible for making judgements and discretionary decisions that affect the operations of the organization and effectively communicates those judgements and decisions to the customer. The Customer Service Representative is also responsible for appropriately communicating customer requirements to the manufacturing team, in accordance with company policies and procedures.
The supervisor is often responsible to represent the employee's requests and to management, along with also representing the employee's case for deserving a reward. For example, if an employee deserves a promotion, the supervisor often must justify the case for promotion to the supervisor's supervisor, as well. If the employee has a rather unique personal situation that warrants special consideration by the rest of management, the supervisor must explain this situation and how it can be handled. It's not unusual for employees to sometimes see the supervisor as part of "management" while at other times seeing the supervisor as a personal friend. Develop a strategy the team will use to reach its goal
1. Catherine E. Shutt
Katie_shutt@yahoo.com Largo, FL 33770 (757) 597-5415
ProfessionalSummary
Consistent performer exhibiting strong collaborative proficiencies, combined with discernment, knowledge,
experience and critical thinking skills to deliver a positive, Customer Care experience.
Skills
CriticalThinking
Microsoft Outlook, Excel, Word& PowerPoint
Employee Training
CustomerService / Guest Relations
Understanding of Human Resource administrative structures
Experience
Hampton Child Support Office | Hampton, VA
Enforcement Specialist/Locate Specialist
2015- Present
Reviews cases anddetermines what types of enforcement actions are needed.
Enforcement actions include: issuing income withholding orders andmodifications, scheduling petitions for
show cause hearings, set upstandardpayment agreements to avoiddriver license suspensions as wellas
issuing driver’s license suspensions, issue liens through circuit courts, andissue interceptions of tax refunds.
Regularly confers with parents, attorneys, relatedagencies.
Meets with large clientele in person andover the phone.
Open andcloses cases.
Hampton Child Support Office | Hampton, VA
AdministrativeAssistant
2013 – Present
Scan andindex all documents, as wellas the correctfiling of NCP documents
Answer andtransferphone calls, process allincoming andoutgoing mail
Direct all administrative documenting
Train newemployees
Burger King | Fort Campbell, KY
Manager 2010-2011
Createddaily andmonthly budgets
CreatedExcelspreadsheet for daily cash sales.
Exceeded$5000 in daily sales andhandleddeposits of those sales on a daily basis
Balancedregisters andinventory exceeding $10,000
Wal-Mart | Oak Grove, KY
Sales Associate 2008-2009
Performeddaily customer service &problem solving skills with any andall customersituations in a large retail
store.
Utilized knowledge of principles andprocesses for providing customer andpersonalservices.
2. Catherine E. Shutt
Promoteditems to customers andassistedhundreds of clients per day for busy retailcorporation
Obtainedandmaintaineda 0% complaint rate in customersatisfaction scores.
Skilled in resolution of product questioning andproduct problem issues, by being flexible andcompromising
with customers as needed, while guiding the customers in any way possible to satisfaction
O’Charley’s Restaurant | Clarksville, TN
Server /Hostess 2003-2007
Proficient skills in communication and problem solving issues.
Strong interpersonalskills utilized to become a valuable team member
Ability to showa variety of solutions for problems, andensuring solid, correct outcomes by producing
quality tasks completed in a timely manner.
Education
American InterContinental University, Schaumburg,IL 2013
Master ofBusiness Administration, Human Resource ManagementSpecialization
Relatedcoursework: GlobalFinancialManagement, Strategic Management, Human Resource Strategy,
Employment Laws, LeadershipandEthics for Mangers.
American InterContinental University, Schaumburg,IL 2011
Bachelor ofBusiness Administration, Human Resource Management Concentration
Relatedcoursework: GlobalOperations Management, ManagerialAccounting, Managing Organizational
Change, Performance Management andEmployee Services
American InterContinental University, Schaumburg,IL 2009
Associate of Arts in Business Administration