1. Antoineque B. Davidson
InformationTechnology Specialist
 Charlotte, NC 28215  Cell: (718) 865 7498  antoineque.davidson@gmail.com 
Sergeant Davidson, you are one of the best communication NCOs I have ever worked with!Thank you for all
the hard work and dedication you gave to the mission.
Lieutenant Colonel Fandrich, United States Army
CAREER OVERVIEW:
Experienced, professional and dedicated Information Technology Professional with over 6 years of experience providing technical and
administrative support to end users on-site and remotely. Well-versed in troubleshooting and resolving issues related to computer
systems, hardware, software, and network.
KEY ATTRIBUTES & STRENGTHS:
Top Secret/SCI Clearance System Administrator Calm under Pressure Mentor & Coach
CompTIA Sec+ Certified Project Management Dependable / Loyal Attention to Detail
Innovative Problem Solver Excellent Communicator Flexible / Adaptable Self-Motivated
WORK EXPERIENCE:
Operations Support Analyst, Contractor for AAA Carolinas 08/2016 to Present
Charlotte, NC
Accomplishments:
 Help Desk support for over 50 locations within the Carolinas
 Re-imaging, configuring and troubleshooting devices running Windows 7&10 and iOS
 Managing users and devices on the domain in Active Directory
 Adding, configuring and troubleshooting users in the Private Branch Exchange telephone system
 Organizing and writing how-to documents for help desk staff and the end user to install, use, and troubleshoot various applications,
software and hardware
Information Technology Specialist, Contractor for the United StatesMarine Corps 02/2016 to 08/2016
Charlotte, NC
Accomplishments:
 Help Desk Level 2 & 3 support for all supported locations
 Installed and configured hardware and software on-site and remotely for end-users at over 10 locations
 Submitted, tracked and resolved trouble tickets using Remedy 8.1 ticketing system
 Re-imaged, configured and troubleshot computers with Windows 7 OS
 Managed user and computer organizational units on the domain in ActiveDirectory
 Added, mapped and troubleshot network and local printers and multi-function devices
Information Technology Specialist, United States Army 07/2010 to 03/2015
Training Room Supervisor
Schofield Barracks, HI
Accomplishments:
 Provided exceptional administrative supervision to over 65 personnel, resolving a variety of administrative issues as well as creating and
managing personnel and training records
 Created and updated spreadsheets and databases to record daily actions and training output per soldier with the upmost accuracy
 Drafted, edited and maintained numerous memos, reports, spreadsheets, and power point presentations
Continued over…

2. Antoineque B. Davidson Page 2 of 2
PROFESSIONAL WORK EXPERIENCE CONTINUED…
Help Desk Supervisor | Telecommunications Officer | Multi-channel Transmission System Operator & Maintainer
Vilseck, Germany
Accomplishments:
 Implemented and maintained a digital TroubleTicket Tracking system on SharePoint 2003 & 2010
 Identified and resolved network deficiencies by correcting basic router and switch configurations, ensuring minimal downtime
during field exercises
 Installed and maintained VoIP and landline telephones throughout the workspace for over 350 personnel
 Base lined and installed software on a wide array of computer systems and assembled multiple workstations
 Devised and implemented multiple installation plans and policies for unit standard operating procedures, reducing the overall set-
up time
 Set-up, operated, and maintained the Satellite Transportable Terminal (STT),Command Post Platform (CPP), and Command Post
Node (CPN) for over 20 field training exercises
Network Manager | Help Desk Analyst & Supervisor
Kandahar, Afghanistan
Accomplishments:
 Supervised and provided level 1 support for command help desk, identifying and resolving end-user problems related to account
access, email, and military information security for 3 forward operating bases
 Maintained user access accounts in active directory and all required documentation for all network users
 Installed hardware and software, and provided high level customer service, training, and technical support for end-users both on-
site and remotely
 Managed the network on 3 enclaves, monitoring the devices being added and removed from the network including the
Unclassified and Classified domains
 Enforced standard operating procedures and information system policies, resulting in the unit having zero violations
EDUCATION:
2018 Bachelor of Science in Business Administration, University of Maryland University College
2010 Associate of Arts in Art Degree, Nassau Community College
PERSONAL DEVELOPMENT & TRAINING:
Online Courses
2013 Ethical Hacking
2013 Server + 2003
Residential Courses
2014 Security +
2013 Network +
2012 Warrior Leaders Course, Graduated with Honors
2011 Telephone Digital Communications
2011 A+ Essentials 2009
2011 Signal Course, Graduated with Honors
2010 United States Army Basic Training, Graduated with Honors
AWARDS & COMMENDATIONS:
Army Commendation Medal; 2014, 2014, 2015

3. Army Good Conduct Medal; 2013
Certificate of Achievement; 2012, 2012
Army Achievement Medal; 2011, 2013
Signal Corp Regimental Association