This document is a resume for S.L.S. Phanibabu, who has over 6 years of experience as a system administrator and remote support engineer. He has handled calls through remote support and resolved a variety of issues with PCs, notebooks, printers, and other hardware and software. He is proficient in Linux, Windows, and networking and has administered systems for various companies in industries like insurance, oil and gas, and automation. His qualifications include a BSc degree and professional certifications in Microsoft and Cisco technologies.

1. SYSTEM ADMINISTRATOR / REMOTE SUPPORT ENGINEER
Results oriented Network Administrator and Desktop Hardware Support specialist in identifying and
designing effective solutions to meet the current needs and future expectations of business. Areas of
expertise in:
 Total 6+ years’ experience as SYSTEM ADMINISTRATORREMOTE
SUPPORT ENGINEER
 Handling calls through remote and resolving issues
 Handling all types of PC/Notebookprinters.
 Responsible for installing, configuring, and maintaining Linux.
 Assembling/Installing Hardware/Software Applications and Troubleshooting
 Helpdesk Management and Documentation Skills using Microsoft Office
QUALIFICATIONS:
 BSc. From Acharya Nagarjuna university, Guntur.
 INTERMEDIATE from Board of Intermediate Education
 SSC from Board of Secondary Education

MCP certified (6433549)
 MCDST certified
 CCNA trained from NIIT
 Diploma in Systems & Networking at NIIT
PROFESSIONAL EXPERIENCE:
1. ACCEL FRONTLINE IT SERVICES HYDERABAD
REMOTE SUPPORT ENGINEER 02/2016 – TILLDATE
CLIENT: NFCL, HYDERABAD
 Lotus notesoutlookoutlook express
 Windows 10windows 8windows 7windows xp
 Network Configuration and Domain issues...
 Responsible for installing, configuring, and maintaining Linux.
 Citrix issues and software pushing through SCCM.
2. SBI LIFE INSURANCE CO LTD. TIRUPATHI
ASSOCIATE TECHNICAL SUPPORT 09/2013 – 12/2015
ROLE:I.T Support &Administration:
 Administration role as Divisional and maintaining office expenditures and petty cash
 Inward, cashiering and approving business in portal.
 Maintaining records of i.t. assets & branch records. Etc…
S.L.S. PHANI BABU
Email: phanibabu.sls@gmail.com
Mobile: 9866917243

2. 3. CMS PVT. LTD HYDERABAD
ERP SUPPORT 05/2013 – 08/2013
ROLE: Technicalsupport and solving problems through Remote connectivity.
 HPCL users’ desktop problems solving through remote.
 Identifying network problems and troubleshooting Etc…
 Citrix client issues and technical support for HPCL global support
4. SOFAC SYSTEMS SECUNDERABAD
SYSTEM ADMINISTRATOR 04/2009 –04/2013
This is an automation & instrumentation company Dealing the projects of designing products
Erection and commissioning. Responsibilities include:
 Desktop troubleshooting, Hardware,Installation & Troubleshooting Installation
& maintaining and attending day-to-day user's problem calls.
 Designing, implementation and maintenance of Windows based Network,
inclusive of all Networking Hardware & Software support and working
knowledge of Windows XP.
 Installation and updating of operating system, other software and Printer
Configuration.
 Configuring & maintaining Microsoft Outlook e-mail accounts.
 Network troubleshooting, Installation and Up gradation of Antivirus. Etc…
 Linux troubleshooting and installation.
Personal:
 Comprehensive problem solving abilities,
 excellent verbal and written Communication skills,
 Willing to learn, team facilitator and hard worker.
 Willing to relocate anywhere with a right opportunity for the excellent professional growth.
Hobbies:
 Playing cricket, listening to music.
Languages:
 Telugu, English, Hindi
 D.O.B.: 01/07/1985
References: Available upon request
Yours Faithfully
S.L.S. PHANIBABU