Organization / Workplace

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Occupation

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Technology / Software / Internet

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About

I have over 18 years experience managing Technical Support Teams in a variety of different industries including retail, manufacturing, insurance, finance, travel and IT consulting. My specialty is building top notch service desk teams and implementing new service desk ticketing systems to maximize the performance and productivity of the team as well as to automate and expedite processes that were previously done manually, I am currently taking online classes in Python and Java Script and most recently received a Certificate of Excellence from Stanford University in Computer Science. I have been taking online courses in CSS, Javascript as well as Python, VB.net, C# and PHP and various s...