Roger Lane Steadman II is seeking a position in technical support and has over 10 years of experience in customer service, sales, inventory management, and as a biologist. He has strong qualifications in software, hardware, communication skills, troubleshooting, and providing excellent customer service. His professional experience includes roles as a customer service technician, inventory manager, sales lead, and senior technician where he supported customers, generated leads, ensured satisfaction, and earned over $500,000 in revenue. He has a background in natural sciences and zoology from Bossier Parish Community College.

1. ROGER LANE STEADMAN II
Austin, Texas 78750 steadmanrogerl@gmail.com 318.402.5885
OBJECTIVE
I am seeking an open position with your company. I have technical support experience being a Customer Service
Technician at Protect America Inc. I utilize training and experience in C++ along with other business applications
to provide top-level support. I provide excellent customer service and enjoy exceeding customer expectations. I
have proficient troubleshooting skills that are both technical and situational. I have excellent communication skills
both written and verbal. I am able to adapt my communication style to the audience I am speaking to. I am a self-
starter, have positive attitude and a great sense of humor.
QUALIFICATIONS
Technical, call center experience, communication skills, sales knowledge, clear and concise with customers,
troubleshooting ability, problem solver, works well in a team setting, software support, hardware support, self-
starter, and provides great customer service.
Software/Hardware: Microsoft Office Suite, Outlook, Internet Services, Desktop Software, Printers
Operating Systems: Macintosh OS X, Windows
PROFESSIONAL EXPERIENCE
Biologist/Sales Lead/Senior Technician Round Rock, TX
Real Green Pest and Lawn Care January 2015-Present
 Analyzing the current state of potential clients property
 Examining Environment for destructive factors (Insects, Fungi, ETC)
 Setting Meeting Times with Clients
 Following up over phone with potential Clients
 Managing call logs of 300 plus potential clients at one time
 Outside sales/marketing/Lead Generation
 Earned company/employer 500,000 dollars in revenue last year
 Mixing Chemicals for treatments for sold clients
Inventory Manager Austin, TX
White Glove Storage and delivery August 2014-Jan2015
 Managing, Storing, and displaying high end furniture
 Meeting with clients to ensure satisfaction
 Setting meetings for delivery of goods
 Handling Multi-Million dollar paintings sculptures and furniture
 Driving Forklift to store goods in warehouse
 Cleaning and repairing damaged items
Customer Service Technician Austin, TX
Protect America, Inc. Oct 2011 – July2014
 Providing a valued customer service experience.
 In/out bound call assistance regarding issues with their purchased home security systems.
 Troubleshooting live issues with customers from failed sensors to programming new.
 Preformed system walk-throughs with customers.
 Completed data entry of confidential custom information.
 Providing courtesy calls to customer to ensure satisfaction.
 Providing on-call sales opportunities for customer’s to upgrade systems.
EDUCATION
Bossier Parish Community College Bossier City, LA
Natural Sciences with a specialization in Zoology 2007 – 2010