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customer service resume

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customer service resume

  1. 1. Andrew Wayne Bieker 8325 SW MOHAWK ST APT 51 TUALATIN OR 97062-9121 Cell (503) 826-4489 Message (503) 960-1024 kynbladur@gmail.com MissionStatement:To finda place where I can grow witha company thatallowsme to use my people skillstohelpcustomersandteammates.Tospreadan energeticandpositive attitude topeopleI encounter,whileenhancingthe overallimpactof the company. Experience: Xerox Tigard,Tigard, OR (Jul 2014 to Mar 2015) Call Center Technical support/ Customer service Answer incoming calls,giving customers a positive customer experience while giving them technical support. Aijlon Staffing, Beaverton, Portland, Tigard, OR (Nov 2013 to Jun 2014) Vaious Various,as I went through such placements as shipping specialist,inventory specialist,signature taker, Proofreader,and even Line assembler for production,the bulk of it utilizing good customer service methods. Stream,Wilsonville,OR (Jul 2013 to Oct 2013) Customer Retention Agent Helped Customers with problems thatmay limitcustomers’ abilityto keep Xbox services. This & That, Billings,MT (Aug 2010 to Jan 2012) Technology Troubleshooter Evaluate Electronic items determine ifthey work properly. Run till; collate the days sales/troubleshooting reports for the owner,customer service,Various Managerial tasks. WalmartKing West, Billings,MT (Oct 2010 to Oct 2011) Furnature Associate Responsibilities and tasks included:General freightduties,Customer service tasks,and general cleanliness. Albertsons Store #2015,Wolf Point, MT (Sep 2006 to Sep 2010) Grocery Associate General freight duties,customer service tasks,Receiving,New worker training,General Inventory tasks,and Supervisory tasks as needed,Cleanliness tasks. Education: Associates in Computer Sciences Fort Peck CommunityCollege;Poplar,MT; May 2006 AS Computer Sciences Merits: Bosun in the U.S. Navy 95/97 Over 11 yrs Customer Service experience Near Perfect work attendance SuperValu Star Performer Attendance Award WOW Customer Appreciation Award x2 Over 6 yrs Sales experience Customer focused,and very energetic Rockstar Sales Award x3 Rockstar Customer SpotlightAward x3 RelevantSkills:
  2. 2.  deal directly with customers either by telephone, electronically or face to face  respond promptly to customer inquiries  handle and resolve customer complaints  obtain and evaluate all relevant information to handle product and service inquiries  provide pricing and delivery information  perform customer verifications  set up new customer accounts  process orders, forms, applications and requests  organize workflow to meet customer timeframes  direct requests and unresolved issues to the designated resource  manage customers' accounts  keep records of customer interactions and transactions  record details of inquiries, comments and complaints  record details of actions taken  communicate and coordinate with internal departments  follow up on customer interactions  provide feedback on the efficiency of the customer service process Please if youhave anyquestionsregardingthe informationherein contactme.

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