Vicky Nagdev has over 14 years of experience in optical retail, marketing, client services, and luxury hotel operations. She currently works as a Channel Manager for SVN Eye Care, where she is responsible for onboarding new partners, vendor management, sales goals, and ensuring quality customer service. Previously, she held roles in marketing and events, corporate communications, and front office management at hotels like The Taj Palace and Burj Al Arab. She has an MBA in Marketing and diplomas in optometry, office automation, and graphics.

1. Vicky Nagdev
ABOUT: Masters in Marketing with 14 Years of Comprehensive Experience in Optical Retail, Optometry Trainings,
Channel Development, Marketing Projects, Corporate Communications and Luxury & Business Hotel Operations.
KEY SKILLS: Optical Retail Management, Channel Development & Sales, Marketing Projects and Branding
Activations, Client Servicing, Vendor Management, Communication, Guest Relations, Team Management & Trainings.
Current Profile
 SVN EYE CARE : Channel Manager Nov 2012 – Till Date
Job Profile:
- Identify, recruit and on-board new channel partners within assigned territory
- End to End Vendor management for smooth execution of franchised stores
- Work with partners to create and execute business plans to meet sales goals
- Work & Negotiate proposals, quotations, and pricings
- Motivating team to increase sales and ensure efficiency
- Analysing sales figures and forecasting future sales
- Analysing and interpreting trends to facilitate planning
- Handling Interviews of Sales staff and optometrists, assisting in technical and sales trainings
- Ensuring standards for quality, customer service and health and safety are met
- Organising special promotions, displays and events
- Updating colleagues on business performance, new initiatives and other pertinent issues
- Maintaining awareness of market trends in the retail industry, understanding forthcoming customer
initiatives and monitoring what local competitors are doing
 Makvik – Marketing | Events | Entertainment as Client Servicing Manager - Nov 2011 – Nov 2012
Job Profile:
-
Responsible for all client communications, conflict resolution, and compliance on client deliverables and
revenue
- Understanding of company capabilities and service, and effectively communicates all offerings to
the client.
- Generating new business from existing clients
- Understanding the client briefs, planning and overall execution of Projects
- Responsible for providing timely proposals and receiving approvals
- Brainstorming and Ideating with the designing & Operations team
- Works closely on all the projects to maintain continuous client satisfaction
PROFESSIONAL SYNOPSIS

2. - Identify potential issues and threats in advance and formulate trouble shoot plans to complete the project
- Submission of project photographs and billings post execution
- Follow ups on Outstanding Payments
Marketing Projects during, tenure at Makvik
− Company: Auto Hangar / Mercedes Benz BTL Marketing (Society Promotions, Corporate Promotions)
− Company: Amateur Rider's Club / Equestrian Championship Event ( Sponsorships )
− Company: UBM INDIA / Gem & Jewellery Fair,Mumbai ( Door to Door Promotions for jewellers registration)
− Company: Tata Motors / Tata Nano ( Society /Mall & Corporate Promotions / Road Shows / Local Fair
Promotion / Conferences)
− Company: Rare Earth / Rare Earth Diamond Exhibition
 Indiamco Group as Corporate Communications Manager - Feb 2010 to Nov 2011
Job Profile :
− Responsible for end to end management and participation in trade shows, industry events and conferences
− Create, implement and oversee communication programs (Print & Online) that effectively describe and
promotes the organizations products
− executing the internal and external communication plan for the organization
− Liaise for company’s legal affairs
− Recruitments
− Vendor Management
− Branding and advertising campaigns for Diamonds, Healthcare, Real Estate & IT division.
− Managing Website
− Content creation for and designing of the Brochures, Flyers and Marketing material of the company and its
products to support the Business Development activities and internal communications
 Palms Hotel Tower & Villa 5 Star Business Hotel as Asst Manager Front Office - Nov 2008 to Jan
2010
− Rooms Management
− Handling & Resolving Complaints
− In charge of Hotel (326 Rooms)
− Handling Groups
− Scrutinise Night Auditing Process
− Providing Training to Staff at Desk, Concierge, Guest Relations.
− Working in close coordination with security, Housekeeping and Reservations in order to achieve service
targets.
 Jumeirah Group, Burj Al Arab, Dubai as Guest Service Executive, Dec 2005 to Oct 2008
 The Taj Mahal Palace & Towers, Mumbai, 5 Star Luxury Hotel as Guest Service Executive, Front
Office Dept,May 2002 to Nov 2005
JOB PROFILE - THE TAJ PALACE, MUMBAI & BURJ AL ARAB,DUBAI.
− Guest Room Allocations
− Cashiering
− Front office Department Trainings
− Receiving and Updating Guest feedback
− Assisting guests for Check -ins and Check Outs

3. − Inter Departments co-ordinations with House Keeping, Butler Service, Florist, F& B for various guest requests
− Restaurant Reservations
− Travel & Concierge activities.
− MBA/PGDM (Marketing) from Annamalai University in 2008
− B.Com from Mumbai University in 2006
− Diploma in Office Automation and Graphics
− Diploma in Optometry (2 years)
− Certificate in Dispensing Optics
- Operating Auto Refrectometer : For Eye Check-up
- Well versed with FIDELIO Front Office Software
- MICROS: Food and Beverage Software
- IDS Hotel: Management Software
- Windows Operating System
- Microsoft Office and Internet Applications
- Total Experience 14 Years
- Highest Degree MBA/PGDM (Marketing), Diploma in Optometry
- Linguistic Abilities English
- Date of Birth 4th January 1985
- Marital Status Married
- Phone +91 9594020485
- Email vickynagdev@gmail.com
- Address Mumbai, Pin – 421202
Driving Licence Details
UAE : No 1228106
Date of Issue : 12/02/2008
Date of Expiry : 12/02/2018
INDIA : No MH05 20130010642
Date of Issue: 01/03/2013
Date of Expiry: 28/02/2033
Driving Practice – Automatic and Manual Cars – Well versed.
Passport Validity: Till 2026
Above mentioned is best to my knowledge.
EDUCATION
IT SKILLS
PERSONAL DETAILS